Good Hope Hospital
Feedback Rating
Based on 818 reviews
Reviews (818)
A&E is very good with children.
Accident and emergency services
October 7, 2024
The A&E is very good for children. You wait yes, but they treat children very good.
They gave my child treatment
Accident and emergency services
October 7, 2024
My 2 year old had a bad ear infection and had a high temperature. They gave him antibiotics. We had to wait for 6 hours but it's like that at the A&E.
Dismissed my sick toddler
Accident and emergency services
October 4, 2024
My son was diagnosed with hand foot and mouth and on day 3 of a fever that I couldn’t keep down I took him to A&E in the evening as suggested by 111. The children’s waiting room at A&E was full so I understand they were pushed but upon calling us into triage they took his sats which were 94 and his temp which was 38.2 (an hour after Calpol) and said (this is basically word for word) “I’ll be honest with you, there’s a four hour wait for a doctor, he’s fine, you’ve previously been told it’s hand foot and mouth the doctor isn’t going to do/say anything different to him other than suggest you give Nurofen as well to bring the temp down. Your choice”
I took her advice and left A&E feeling a little bit foolish for wasting their time just for my little one to be even worse the next two nights and when we took him to the GP we found out he has an ear and throat infection! If she’d have not dismissed us so cruelly on the Monday he might have been on antibiotics days earlier and wouldn’t have ended up with such a severe infection! My GP was disgusted when we told her about our treatment and she advised us to keep a close eye on him in the next 24 hours, she said if we can’t keep his temp below 38 we absolutely must take him to A&E…. However I will be opting to take him to children’s.
I took her advice and left A&E feeling a little bit foolish for wasting their time just for my little one to be even worse the next two nights and when we took him to the GP we found out he has an ear and throat infection! If she’d have not dismissed us so cruelly on the Monday he might have been on antibiotics days earlier and wouldn’t have ended up with such a severe infection! My GP was disgusted when we told her about our treatment and she advised us to keep a close eye on him in the next 24 hours, she said if we can’t keep his temp below 38 we absolutely must take him to A&E…. However I will be opting to take him to children’s.
Staff don't understand dementia
September 30, 2024
They don't understand dementia. I'm not saying the nurses do not care but they have an all about me booklet that nobody ever looks at. My husband can come across as though nothing is wrong with him, so he ended up not having inhalers, no insulin and didn't have the 5 glasses of water he had said he had. He ended up with a kidney infection.
Discharged with no information or medication
September 30, 2024
I had a fall and ended up going into hospital. I had a scan and white matter showed up on the scans in 2022 to suggest a stroke but no further information given. It was a muddling experience. I needed to know what was happening and how to cope with it but I was discharged soon after with no medication.
9 months to get results
September 30, 2024
Had a brain scan and it took 9 months to get the results.
1 hour A&E wait
Accident and emergency services
September 30, 2024
I waited for 1 hour at A&E and was seen by a very helpful doctor.
Signage needs improving
Imaging
September 24, 2024
The signage wasn't good and I ended up going to the wrong place. They need to improve the directions on the letters they send out.
Good staff at x-ray
Imaging
September 24, 2024
Daughter is having an x-ray, the staff have been good and looked after her.
Good staff
Imaging
September 24, 2024
It's been okay, staff are good. They changed my appointment time for one earlier which was good and convenient.
