Good Hope Hospital

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Based on 845 reviews
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NHS patients accepted

Reviews (845)

Seen quickly and were patient

Imaging
November 25, 2024
I was seen very quickly at x-ray after being sent from AMU. There were no waits and staff were knowledgeable and took their time as my legs aren't very good which make me slow. They were patient with me.
Anonymous

Reply from Good Hope Hospital

Thankyou for taking the time to share your positive experience of your recent visit to our Hospital as it will mean a lot to the staff to hear this.

Best wishes
Patient Experience Team

Provider responded

Long waits, good care

November 25, 2024
Long waiting in AMU. I went for a scan and then you have to wait for them to discuss the results with you. Staff have been helpful but can only give so much information. The care is good I suppose.
Anonymous

Reply from Good Hope Hospital

Thankyou for taking the time to share your feedback about your recent visit to our hospital.
If you think it would add value, we would be keen to listen to your feedback in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please kindly make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern.
Best wishes
Patient Experience Team

Provider responded

Very impressed with A&E

Accident and emergency services
November 25, 2024
Very impressed with the quick and efficient treatment at A&E.
Anonymous

Reply from Good Hope Hospital

Thankyou for taking the time to share your positive experience of your recent visit to our Hospital as it will mean a lot to the staff to hear this.

Best wishes
Patient Experience Team

Provider responded

Seen and treated straight away at A&E

Accident and emergency services
November 25, 2024
I had an allergic reaction and they saw me as soon as I got to A&E. They gave me medication and a follow up appointment for testing for allergies.
Anonymous

Reply from Good Hope Hospital

Thankyou for taking the time to share your positive experience of your recent visit to our Hospital as it will mean a lot to the staff to hear this.

Best wishes
Patient Experience Team

Provider responded

They had to retake my bloods.

Paediatrics/children services
November 20, 2024
I had to use the Children's part as I had kidney stones. They needed to take blood but couldn't find the veins. So they used a vein finder. The eventually took the blood but lost it and had to do it again. They didn't just take it from where they took it before they stabbed me 5 times to get the blood again.
Anonymous

Reply from Good Hope Hospital

Thankyou for taking the time to share your feedback about your visit to our hospital.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
Patient Experience Team

Provider responded

Amazing surgeon

November 13, 2024
I had my gallbladder removal here and the surgeon was amazing. So caring.
Anonymous

Reply from Good Hope Hospital

Thankyou for taking the time to share your positive experience of your recent visit to our Hospital as it will mean a lot to the staff to hear this.
Best wishes
Patient Experience Team

Provider responded

Very helpful staff

November 12, 2024
I had my appendix surgery there and the staff were very helpful.
Anonymous

Reply from Good Hope Hospital

Thankyou for taking the time to share your positive experience of your recent visit to our Hospital as it will mean a lot to the team to hear this.
Best wishes
Patient Experience Team

Provider responded

Very busy and limited staff

Accident and emergency services
November 12, 2024
Very busy all the time. They have limited staff catering for a large numbers of patients.
Anonymous

Reply from Good Hope Hospital

Thankyou for taking the time to share your feedback about your recent visit to our hospital.
If you think it would add value, we would be keen to listen to your feedback in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please kindly make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern.
Best wishes
Patient Experience Team

Provider responded

Long wait but excellent treatment

Accident and emergency services
November 6, 2024
I had to wait 5 hours to see a doctor. I would particularly like to thank the registrar for his care and attention. He treated me and my broken and dislocated finger with expertise. At the end of the treatment he said he was disappointed that the finger wasn’t straighter and recommended going to my local A and E in Winchester. I did that. They X rayed the finger and showed that the dislocated joint was perfectly positioned and the break as well aligned as possible. The swelling is now going down and the alignment is improving. Please pass my thanks on to this registrar.
Gwyneth Halsall

Reply from Good Hope Hospital

Thank you for sharing your feedback about Good Hope Accident and Emergency. We're sorry to hear of your wait but incredibly pleased to read the positive experience you had with our Registrar.

We would like to pass your feedback on to the Registrar however, we would require a few more details to find out who treated you. If you have the name of the clinician or any other details, please do email compliments@uhb.nhs.uk. If not, we will pass your feedback on to the department as a general compliment.

Best wishes,

Patient Experience Team

Provider responded

Unhelpful staff

Accident and emergency services
November 6, 2024
I was seen within 2 hours but the A&E waiting area is a mess and the staff were not very helpful.
Anonymous

Reply from Good Hope Hospital

Thankyou for taking the time to share your feedback about your recent visit to our hospital.
We're really sorry to hear about your experience. If you think it would add value, we would be really keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please kindly make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern.
Best wishes
Patient Experience Team

Provider responded

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Good Hope Hospital

Contact

0121 424 2000

Rectory Road
Sutton Coldfield
West Midlands
B75 7RR

Location

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