Reviews (845)

Waited 10 hours in A&E

Accident and emergency services
November 25, 2024
I have been waiting for 10 hours in A&E. I waited 7 hours for a doctor now the last 3 for results. It's horrible.
Anonymous

Reply from Good Hope Hospital

Thankyou for taking your time to share your feedback about Good Hope Hospital Accident and Emergency Department. We're sorry to hear about your wait.
If you think it would add value to you, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
Patient Experience Team


Provider responded

Very helpful staff

Accident and emergency services
November 25, 2024
Excellent care and treatment provided to my 10 year old son. The staff were very helpful.
Anonymous

Reply from Good Hope Hospital

Thankyou for taking the time to share your positive experience of your recent visit to our Hospital as it will mean a lot to the staff to hear this.

Best wishes
Patient Experience Team


Provider responded

Care was great

Accident and emergency services
November 25, 2024
A&E was fine. There were no long waits and they treated me as soon as I got there. The care was great. Quick and efficient.
Anonymous

Reply from Good Hope Hospital

Thankyou for taking the time to share your positive experience of your recent visit to our Hospital as it will mean a lot to the staff to hear this.

Best wishes
Patient Experience Team


Provider responded

Really good

November 25, 2024
I had an appointment with MAU and the consultant was really good. Each department was spoken to the other well too.
Anonymous

Reply from Good Hope Hospital

Thankyou for taking the time to share your positive experience of your recent visit to our Hospital as it will mean a lot to the staff to hear this.

Best wishes
Patient Experience Team


Provider responded

Very good, very impressed

November 25, 2024
Very good at same day emergency care department. We have been really impressed with the speed and efficiency of the service.
Anonymous

Reply from Good Hope Hospital

Thankyou for taking the time to share your positive experience of your recent visit to our Hospital as it will mean a lot to the staff to hear this.

Best wishes
Patient Experience Team


Provider responded

Excellent at x-ray

Imaging
November 25, 2024
It's quick and easy at x-ray. The staff are helpful and you don't wait too long. It's excellent.
Anonymous

Reply from Good Hope Hospital

Thankyou for taking the time to share your positive experience of your recent visit to our Hospital as it will mean a lot to the staff to hear this.

Best wishes
Patient Experience Team


Provider responded

Seen quickly at x-ray

Imaging
November 25, 2024
All has been good at x-ray. Seen quickly and the staff were great and helpful.
Anonymous

Reply from Good Hope Hospital

Thankyou for taking the time to share your positive experience of your recent visit to our Hospital as it will mean a lot to the staff to hear this.

Best wishes
Patient Experience Team


Provider responded

Very good

November 25, 2024
All been arranged very quickly. Very good and we got the medication.
Anonymous

Reply from Good Hope Hospital

Thankyou for taking the time to share your positive experience of your recent visit to our Hospital as it will mean a lot to the staff to hear this.

Best wishes
Patient Experience Team


Provider responded

Very good

Outpatients
November 25, 2024
I go to the outpatients for gastro problems. All has been very good.
Anonymous

Reply from Good Hope Hospital

Thankyou for taking the time to share your positive experience of your recent visit to our Hospital as it will mean a lot to the staff to hear this.

Best wishes
Patient Experience Team


Provider responded

X-ray was very good

Imaging
November 25, 2024
X-ray was very good. They saw me very quickly and the staff were supportive. They listened to me and was very patient.
Anonymous

Reply from Good Hope Hospital

Thankyou for taking the time to share your positive experience of your recent visit to our Hospital as it will mean a lot to the staff to hear this.

Best wishes
Patient Experience Team


Provider responded

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Good Hope Hospital

Contact

0121 424 2000

Rectory Road
Sutton Coldfield
West Midlands
B75 7RR

Location

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