Good Hope Hospital Healthwatch Birmingham

Faster and cleaner

November 6, 2023

A&E are faster than Heartlands. They staff are good, helpful and nice. Not as long waiting and it's cleaner.

Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about your experience of the Emergency Department at Good Hope Hospital Birmingham, specifically the length of wait and cleanliness - apologies for the delayed response.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

I was discharged after 20 minutes.

November 1, 2023

I went to A&E with severe back pain. I waited for 20 minutes. The junior doctor examined me and said it was just a slipped disc, there was nothing to worry about and discharged me.

Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you feel you were discharged by your doctor from the Emergency Department too quickly after you presented with a slipped disc.

We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Waited 6 hours in pain.

November 1, 2023

I went to A&E and waited for 6 hours in pain before being seen.

Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had such a long wait, in pain, to be seen in the Emergency Department.

We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Unconscious with staff walking around.

October 31, 2023

I was unconscious in bed at A&E and I woke up to all the staff walking around from my bed.

Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you aren't happy with your experience of the Emergency Department and there were issues with your privacy and dignity being manintained.

We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

It was a difficult process after A&E

October 31, 2023

I fractured my wrist and went to A&E. It was very quick at A&E but the process after passing A&E was very difficult.

Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. Whilst we are pleased to hear that you were seen and treated quickly in the Emergency Department we are sorry to hear that there were some issues subsequently.

We are keen to listen to your concerns about those issues in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

The blood test process works well.

October 30, 2023

Solihull hospital send controlled medication prescriptions to the hospital and I go and pick them up 2 days after the appointment. Blood tests are good as they are open from 9am to 4pm. You take a ticket from the machine and it works well. You can work it around work.

Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital and Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you're happy with the process and receiving controlled medication prescriptions and the process around the blood tests you attend for.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Wait is slow and incorrect details held.

October 26, 2023

I have been a few times and the staff are all fine. The wait is a bit slow. The plastic surgery department called me yesterday and gave us a cancellation appointment for today but when I got here they couldn't find my details on the system. They sorted it quickly as there was a wrong number on the letters to call. When I got through they said the number was incorrect but they had the correct number on the rest of the letters that they had sent.

Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. Whilst we are sorry to hear that you've had long waits at some of your appointments and there was some confusion with your details at a recent appointment we are pleased to hear that you're happy with the staff who have been taking care of you.

If you would like to provide any more information or further feedback about your experience, in particular any further information about your long waits in clinic, please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Can't fault them, they're brilliant.

October 26, 2023

I've been coming to see lipids for years and they're brilliant. They're all brilliant. The consultant has a good manner. You can't fault them at all.

Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you're happy with your lipid clinic appointments over the years - in particular the attitude of the consultant.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

The staff are always good and seen quickly.

October 26, 2023

They have been great for both of us. Can't knock the NHS. My husband comes for lipids and I come for heart scans and monitor. All arranged through a medical assessment. Had a funny turn and ended up calling an ambulance because I have angina. They said it would be a long wait but Robert Peel hospital arranged a quicker one from there to Good Hope. I received very good care on the medical assessment unit. The wait then was for the consultant to discharge me but the tests were done quickly. The staff are always good.

Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about you and your husband's experience of Good Hope Hospital - apologies for the delayed response. We are pleased to hear that you are happy with your treatment on the Medical Assessment Unit and that the staff looked after you well.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

First face to face since covid

October 26, 2023

I had appointment with the diabetic clinic and they referred on for blood tests. I haven't been waiting long. Its the first face to face appointment since covid as the appointment's have been over the phone. The staff are friendly.

Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you've received at the diabetic clinic - in particular the short wait and friendly staff.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Good Hope Hospital

Reviews (524)

Faster and cleaner

I was discharged after 20 minutes.

Waited 6 hours in pain.

Unconscious with staff walking around.

It was a difficult process after A&E

The blood test process works well.

Wait is slow and incorrect details held.

Can't fault them, they're brilliant.

The staff are always good and seen quickly.

First face to face since covid

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