Good Hope Hospital

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Based on 818 reviews
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Reviews (818)

Kept me comfortable.

September 24, 2024
I wouldn't say I enjoyed it but they kept me comfortable on ward 9 and the nurses were good. I stayed for 5 days.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you're happy with the care you received on Ward 9 during your 5 day stay.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Transport takes so long on discharge

September 24, 2024
The waiting around in discharge lounge has been the worst part. The take so long waiting for hospital transport. The staff have been kind, there isn't much they can do. You just have to sit and wait.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have had instances where you have had long waits for hospital transport in the Discharge Lounge

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Really good communication.

September 24, 2024
He has been transferred to the ward today. So far so good on ward 15. Communication about his condition has been really good.
Anonymous

Reply from Good Hope Hospital

Dear Relative

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you're happy with the care your friend/relative is receiving on Ward 15 - in particular the high level of communication.

If you would like to provide any more information or further feedback about your friend/relative's experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

They gave me medication

September 18, 2024
I was at AMU for quite a while as there was a queue. Eventually they treated me and gave me medication. They did their best and told me what was happening.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you're happy with the care you received in the AMU despite having a long wait to be seen and treated.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

The staff do their best

Accident and emergency services
September 18, 2024
I ended up at A&E as my blood pressure was through the roof. They were ever so quick before transferring me to AMU. They did a few checks then moved me. The staff were nice. They are doing their best.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you're happy with the care you received in the Emergency Department and the AMU and that you were processed and treated so quickly.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

A failed discharge

September 18, 2024
Rushed me in again so they said they had bought me back in as a failed discharge. They did checks in CDU which is meant to be a 4 hour discharge but I was there all night and discharged the next day.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you were rushed in again after failed discharge.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Discharged me too soon.

September 18, 2024
My daughter in law came to get me from discharge lounge. I didn't feel well enough to be discharged but there was someone waiting for my bed so they rushed it. I got home and was rushed and admitted back in as I wasn't well enough to be home.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you feel that your discharge was rushed and that you eventually had to be re-admitted - clearly this must have been very distressing for both you and your family.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Forgot about me.

unknown
September 18, 2024
I was taken to ward 8 at 8AM by the porter, got half way there and was taken back because I was there too early. I waited 1 hour and then was taken back again. Wheeled me into the ward and stood me by a window. All the ward was full and they were waiting to discharge a lady and then give me the bed. I asked if there was a day room or area I could wait in so they took me to another room and forgot that I was there until 5PM. I had to wave the nurses down to find out.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that there were significant issues with your care and that you were forgotten about by ward staff were so long.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details and in particular the ward in question. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Excellent

September 18, 2024
Excellent AMU, nurses and care staff. Wonderful.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you are so happy with the treatment and care you've received in the AMU.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Fantastic treatment

Accident and emergency services
September 18, 2024
I was taken to A&E. I received fantastic treatment here. I was sent home with crutches, was in for 4 hours and they sent me home. The food was great there too.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are really pleased to hear how happy you are with the care you received in the Emergency Department - in particular how quickly you were seen and treated and how great the food was.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

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Good Hope Hospital

Contact

0121 424 2000

Rectory Road
Sutton Coldfield
West Midlands
B75 7RR

Location

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