Good Hope Hospital Healthwatch Birmingham & Solihull

Good

February 5, 2025

It's good.

Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to provide us feedback on your positive experience at our hospital.
Best wishes,
Patient Experience Team

Keep phoning when I say write

February 5, 2025

I prefer communication in writing such as email as I have a bit of a hearing problem so its easier but they phone me even when I tell them my preferred method of communication.

Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail about your communication preferences and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes,
Patient Experience Team

Looked after during scans

Outpatients

February 5, 2025

I had my kidney scan here and the staff were very helpful and looked after me well.

Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to provide us feedback on your positive experience at our hospital.
Best wishes,
Patient Experience Team

Amazing nurses, excellent doctors

February 5, 2025

I have had a number of surgeries over the last few years and the doctors were excellent. The nurses on the wards are amazing but the food is horrible.

Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns about our food in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes,
Patient Experience Team

Long wait and poor care

Accident and emergency services

February 5, 2025

There are long waits at A&E and poor care provided to people who need help and attention.

Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes,
Patient Experience Team

Took care of him

February 5, 2025

Husband was on ward 10 for a week. A social worker got him a place at the home he is at now. The care on the ward was good, they looked after him and he seemed happy.

Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to provide us feedback on your positive experience at our hospital.
Best wishes,
Patient Experience Team

Took good care of him

February 5, 2025

My husband was put on ward 12, they thought he was a comedian. He got on very well with the staff on the ward and they took such good care of him.

Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to provide us feedback on your positive experience at our hospital.
Best wishes,
Patient Experience Team

Transferred back and forth

February 5, 2025

My husband stayed on ward 15 for nearly 3 weeks. They discharged him without telling us and put him in a care home in Aston, without telling us. The home rang to tell me he was there. He ended up being transferred back to the hospital because he should never have been there.

Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes,
Patient Experience Team

Admitted him quickly at A&E

Accident and emergency services

February 5, 2025

They admitted my husband quickly when he had a fall and had bad concussion and a bad cut to the head and eye.

Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to provide us feedback on your husband's positive experience of care at our hospital.
Best wishes,
Patient Experience Team

Did some tests

February 5, 2025

I had a bad chest and ended up there as my readings were off. They put me in the emergency room to begin with and they did some tests. They were blessed through.

Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to provide us feedback on your experience at our hospital.
Best wishes,
Patient Experience Team

Good Hope Hospital

Reviews (926)

Good

Keep phoning when I say write

Looked after during scans

Outpatients

Amazing nurses, excellent doctors

Long wait and poor care

Accident and emergency services

Took care of him

Took good care of him

Transferred back and forth

Admitted him quickly at A&E

Accident and emergency services

Did some tests

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