Good Hope Hospital
Feedback Rating
Based on 845 reviews
Reviews (845)
Poor level of treatment
Accident and emergency services
October 29, 2024
Very busy and a poor level of treatment.
Can't fault the staff
October 28, 2024
Marvellous. Great staff, can't fault them.
Worst experience of my life
Accident and emergency services
October 24, 2024
Went to A&E @ approx. 6 PM on 23/10/2024 with complaint of breathlessness and swollen feet and legs. Also told the reception and doctor I woke up in morning gasping for air and that all of this has happened after COVID and now I am Covid negative. Went to my GP and She said to go to A&E straightaway. Understand this is busy environment so waited in A&E after registration to be seen, took around 1.5 hours (7:30 PM approx.) triage done, got bloods done, got Xray done - so far so good. Then had to wait till 12:30 AM to be seen by A&E doctor - even that is acceptable.
Fun starts after that - When doing consultation doctor stated I am a high-risk patient of imminent heart failure as the fluid is building up and the feet are swollen due to that. He also mentioned my heart is enlarged. His words were we need to wait till Medic comes and then they will take decision and it will be a long night as we will need to wait for consultant who comes in morning. So instead of giving me a resting place I was told to wait in waiting area where I waited till 2:30 AM. however around that time my feet because of sitting on chair are starting to give me pain, so I went to nurse stating the issue they turned deaf ear. As the pain grew worse I went to nurse again stating I am also NHS employee and my request to give me a bed based on what doctor has discussed with me to my utter horrified experience doctor nowhere in report mentioned what he discussed with me and I had to self discharge me at that time losing all trust on the doctors in Good Hope and Duty of Care that has gone to a new low.
I have seen patients disgruntled in the A&E section cursing the hospital for not caring. Yes, they do take Blood pressure every 2-3 hours but the whole process needs to be looked at the priority of issue. I am now so not trusting doctors that I have made my mind I need to get my issue resolved but I will be going somewhere else as it is affecting my work, but I will be recording the doctors statement with their consent just in case this happens again at least I have proof.
So, my experience is a waste of my time, waste of NHS Resources, No Compassion in nurses who were busy talking about how much tax has been deducted due to the back payment. They wanted me to sign consent form that I didn’t sign. I understand the pressures we work under but there are serious process flaws here that need to be addressed.
My point here is:
1) Doctor did not state anything he discussed with me on the report
2) If he has discussed the issue with me then at least get a place to rest, sitting on hospital chairs for 8-9 hours with legs hanging down aggravated problem
3) Nurse did not had any compassion, I said I need to self discharge she was ready with form and wanted me to sign
I always thought NHS has high standards in terms of Duty of Care, but when I see the Values of Good hope I can see it is just another number making game.
Fun starts after that - When doing consultation doctor stated I am a high-risk patient of imminent heart failure as the fluid is building up and the feet are swollen due to that. He also mentioned my heart is enlarged. His words were we need to wait till Medic comes and then they will take decision and it will be a long night as we will need to wait for consultant who comes in morning. So instead of giving me a resting place I was told to wait in waiting area where I waited till 2:30 AM. however around that time my feet because of sitting on chair are starting to give me pain, so I went to nurse stating the issue they turned deaf ear. As the pain grew worse I went to nurse again stating I am also NHS employee and my request to give me a bed based on what doctor has discussed with me to my utter horrified experience doctor nowhere in report mentioned what he discussed with me and I had to self discharge me at that time losing all trust on the doctors in Good Hope and Duty of Care that has gone to a new low.
I have seen patients disgruntled in the A&E section cursing the hospital for not caring. Yes, they do take Blood pressure every 2-3 hours but the whole process needs to be looked at the priority of issue. I am now so not trusting doctors that I have made my mind I need to get my issue resolved but I will be going somewhere else as it is affecting my work, but I will be recording the doctors statement with their consent just in case this happens again at least I have proof.
So, my experience is a waste of my time, waste of NHS Resources, No Compassion in nurses who were busy talking about how much tax has been deducted due to the back payment. They wanted me to sign consent form that I didn’t sign. I understand the pressures we work under but there are serious process flaws here that need to be addressed.
My point here is:
1) Doctor did not state anything he discussed with me on the report
2) If he has discussed the issue with me then at least get a place to rest, sitting on hospital chairs for 8-9 hours with legs hanging down aggravated problem
3) Nurse did not had any compassion, I said I need to self discharge she was ready with form and wanted me to sign
I always thought NHS has high standards in terms of Duty of Care, but when I see the Values of Good hope I can see it is just another number making game.
High level of care
October 16, 2024
My husband had his surgery here and was highly satisfied by the high level of care and treatment received.
Excellent care and support
Cancer services
October 14, 2024
Excellent care and support provided to my mom who is now cancer free.
Good service delivery
Accident and emergency services
October 14, 2024
Long waits but plenty of staff around to take care of you. The service delivery was good.
They give advice
Accident and emergency services
October 7, 2024
They checked me over and give me water and medicine and tell me what to do to make my kidney better.
A&E is very good with children.
Accident and emergency services
October 7, 2024
The A&E is very good for children. You wait yes, but they treat children very good.
They gave my child treatment
Accident and emergency services
October 7, 2024
My 2 year old had a bad ear infection and had a high temperature. They gave him antibiotics. We had to wait for 6 hours but it's like that at the A&E.
Dismissed my sick toddler
Accident and emergency services
October 4, 2024
My son was diagnosed with hand foot and mouth and on day 3 of a fever that I couldn’t keep down I took him to A&E in the evening as suggested by 111. The children’s waiting room at A&E was full so I understand they were pushed but upon calling us into triage they took his sats which were 94 and his temp which was 38.2 (an hour after Calpol) and said (this is basically word for word) “I’ll be honest with you, there’s a four hour wait for a doctor, he’s fine, you’ve previously been told it’s hand foot and mouth the doctor isn’t going to do/say anything different to him other than suggest you give Nurofen as well to bring the temp down. Your choice”
I took her advice and left A&E feeling a little bit foolish for wasting their time just for my little one to be even worse the next two nights and when we took him to the GP we found out he has an ear and throat infection! If she’d have not dismissed us so cruelly on the Monday he might have been on antibiotics days earlier and wouldn’t have ended up with such a severe infection! My GP was disgusted when we told her about our treatment and she advised us to keep a close eye on him in the next 24 hours, she said if we can’t keep his temp below 38 we absolutely must take him to A&E…. However I will be opting to take him to children’s.
I took her advice and left A&E feeling a little bit foolish for wasting their time just for my little one to be even worse the next two nights and when we took him to the GP we found out he has an ear and throat infection! If she’d have not dismissed us so cruelly on the Monday he might have been on antibiotics days earlier and wouldn’t have ended up with such a severe infection! My GP was disgusted when we told her about our treatment and she advised us to keep a close eye on him in the next 24 hours, she said if we can’t keep his temp below 38 we absolutely must take him to A&E…. However I will be opting to take him to children’s.
