Good Hope Hospital Healthwatch Birmingham

Service has gone down.

September 28, 2023

I was told when I arrived at the dermatology clinic that it was running late but it's usually like that. The service has gone down in the years I've been using it. A lot more people accessing the service now. I had an x-ray for a fall injury. It took 3/4 hours when I last came to A&E. They send texts of impending appointments.

Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had issues with long waits for appointments at the dermatology clinic and also a long wait when you attended the Emergency Department following a fall.

We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at UHB

Walk in and wait for bloods.

September 28, 2023

GP referred onto have a blood test. You walk in to get a ticket and I waited from 9:45am. I had my son here. Haematology nurse asked to go and get blood's done.

Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about your blood tests and the haematology nurses at Good Hope Hospital Birmingham - apologies for the delayed response.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Long waiting times.

September 28, 2023

I get a letter every week of the treatment I have had. However the wait here is so long. Every time my daughter has to miss work to bring me and I am still here 40 iminutes after the appointment time I was given.

Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have had such a long wait for your appointments and the effect this is having on your daughter.

We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at UHB

Very good, excellent care.

September 28, 2023

It's very good, he has had excellent care. The parking is hard to find space sometimes. We don't have to pay due to disability. The waiting can be so long. Came out at 10.30, takes up half of your day. Apart from that the care has been good.

Anonymous

Reply from Good Hope Hospital

Dear Friend/Relative

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. Whilst we are sorry to hear that your relative has had some long waits and there have been issues with car parking, we are pleased to hear that otherwise the care has been good.

If you or your friend/relative would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Looked after well

September 27, 2023

Dad was there for a couple of days with a chest infection. He was looked after well and they called me once he was taken back to the care home.

Anonymous

Reply from Good Hope Hospital

Dear Relative

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that your father was well looked after here following his chest infection and that the communication after his discharge was good too.

If you or your father would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Hospital is amazing. Love the service.

September 26, 2023

Love the service there. The hospital is amazing. I have a broken spine and the care and attitude of staff is just incredible, I much prefer this hospital over other services I have used.

Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you've received from staff here during your treatment after suffering a broken spine.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Tried contacting them and heard nothing.

September 26, 2023

Not too bad. Waiting on an appointment for rheumatoid arthritis and they said I could contact them if condition worsened but tried to contact them and have heard nothing. It's been 8 months.

Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you've been waiting so long for a rheumatoid arthritis appointment despite worsening symptoms.

If you still haven't heard anything please make contact with the Patient Advice and Liaison Service (PALS), if you haven't already, to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at UHB

Was seen after 6 hours of waiting.

Accident and emergency services

September 25, 2023

Went to A&E at 12am and was seen after 6 hours of waiting at 6am in the morning.

Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had such a long wait to be seen in the Emergency Department.

We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at UHB

First experience and they were good.

September 25, 2023

First time at the fit clinic. First experience and they were good. Really far hospital to get to but good.

Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that your experience of the fit clinic was so positive.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Waiting for follow up appointment

September 8, 2023

I go to see cardiologist and they found a blockage in my heart. They referred onto Heartlands for an MRI scan and I'm now waiting for a follow up angiogram to see whether I need to have a stent fitted. I've not been waiting too long but I'm just waiting to see how long it'll be.

Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have a long wait for a cardiology follow-up appointment.

If you still haven't received one please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at UHB

Good Hope Hospital

Reviews (547)

Service has gone down.

Walk in and wait for bloods.

Long waiting times.

Very good, excellent care.

Looked after well

Hospital is amazing. Love the service.

Tried contacting them and heard nothing.

Was seen after 6 hours of waiting.

Accident and emergency services

First experience and they were good.

Waiting for follow up appointment

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