Good Hope Hospital Healthwatch Birmingham

Hospital was dirty and I felt uncomfortable

September 8, 2023

Had a fall, ended up doing the splits and the doctor came as I was in terrible pain. She said I had broken my hip and I ended up going to hospital. Now I have one leg shorted than the other and has been going to physiotherapy. My memory is very poor and have mental health problems. I often refer to the hospital as 'No Hope' I felt very uncomfortable there, it felt dirty, the food was awful and I was discharged back to an empty house as I live alone.

Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have felt uncomfortable, had an issue with the cleanliness and the food you were given during your time here.

We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at UHB

Interpreters leave if appointment runs late

September 8, 2023

I've been trying to get an appointment sorted because of diabetes and getting my retinas checked. I tried to get an appointment for 3 months. I've chased it and the staff have helped and phoned them. I'm also waiting for new glasses as well and my support worker is chasing that but nothings been heard. They do book interpreters when I get there. Sometimes the appointments can run late and the interpreters are only booked in for a certain amount of time. That can be tricky.

Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you are having issues with late appointments and interpreters leaving when that happens

We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or if processes need to change in light of your special circumstances. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at UHB

Would not always book interpreter

September 8, 2023

Staff from supported living would visit everyday. The hospital would not always book an interpreter it was often ad hoc, and I'd feel quite paranoid that everyone was talking about me as they were not communicating with me.

Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had serious communication issues and that an interpreter wasn't always available when you needed them.

We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at UHB

Excellent service

September 6, 2023

I am coming here since last 30 years and have received excellent service all the time.

Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are so pleased to hear that you're happy with the care you've received over the last 30 years.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

All the time the experience was great

September 6, 2023

I have had seven children over here and all the time the experience was great.

Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are delighted to hear that you're so happy with the care you've received each time you've given birth here.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Everything has been excellent

September 6, 2023

Apart from food everything has been excellent, especially the communication and information.

Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. Whilst we are sorry to hear that the food provided was not to satisfaction we are pleased to hear that everything else has been excellent, in particular the communication and information.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Very quick in response

Accident and emergency services

September 6, 2023

Went there at night and they were very quick in response. Excellent service provided.

Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that your experience of our Emergency Department at night was such a positive one and that you were seen and treated so quickly.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Clean waiting area and toilets

September 6, 2023

Clean waiting area and toilets. Good drinking water provision and comfortable seating.

Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that the environment that you've encountered - in terms of a clean waiting area, toilets and, good drinking water and comfortable seating - has been so positive.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Good service provided

September 6, 2023

Good service provided all the time. We come here to see dermatologist but strangely all the tests are sent to Solihull Hospital. They should also send us to Solihull Hospital.

Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really pleased to hear that you are happy the care provided to you by the dermatology department.

However we are keen to listen to your concerns in more detail regarding where you are sent for tests and appointments and to try to help if there are any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at UHB

Excellent service

September 6, 2023

I am coming here since last 10 years and will give them 5 stars for excellent service.

Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you're so happy with the care you've received here!

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Good Hope Hospital

Reviews (547)

Hospital was dirty and I felt uncomfortable

Interpreters leave if appointment runs late

Would not always book interpreter

Excellent service

All the time the experience was great

Everything has been excellent

Very quick in response

Accident and emergency services

Clean waiting area and toilets

Good service provided

Excellent service

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