Good Hope Hospital Healthwatch Birmingham

They looked after me

February 13, 2024

I had an operation for a hernia here. It was okay. It hurt a bit but they looked after me.

Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are sorry to hear that your recent hernia operation was painful but pleased to hear that you were well looked after.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

I left A&E after a 4 hour wait

Accident and emergency services

February 12, 2024

I waited for 4 hours. I got a very poor response. I decided to leave after 4 hours in A&E without having any treatment.

Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you felt you had to leave the Emergency Department without being treated.

We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Failings every day on different departments.

Accident and emergency services

February 12, 2024

My brother has been in Good Hope for just over 3 weeks. He's been to a number if wards and each day there is failings. Reported to Pals who got me to speak to a Consultant who said my main issue was the nursing staff. I said yes. The most disgusting thing is when a nurse wearing no gloves moved my brothers pee bottle in the sink with no gloves on. She got dry paper towels and wiped the spillage around the table. Then threw away the paper towels and went straight back onto the keyboard. Another nurse came in got paper towels to wipe the floor with just water from the tap. This nurse did wash her hands afterwards. The Consultant couldn't believe all I was saying. He advised he would pass onto the nursing staff. Who will all be spoken to about the failings. Hoping something will be done. He couldn't believe that I was told that nurses don't pick up what they drop as it's not in their job description. Fingers crossed for future visits. They have just moved my brother to another ward.

Anonymous

Reply from Good Hope Hospital

Dear Relative

Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that there have been so many issues with your brother's treatment here.

You indicate that you've already been in touch with PALS. If you would like to share any more information then please contact patientexperience@uhb.nhs.uk and we can discuss what we can do as a hospital to learn from you and your brother's experience.

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Staff are brilliant and the hospital is clean

February 12, 2024

I went to A&E a few weeks ago with a bad chest. They were ever so slow but it was very busy. They kept an eye on me and were very nice. It just takes such a long time to be seen. Staff are brilliant, It is clean there too as clean as a hospital can be.

Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. Whilst we are sorry to hear that you had such a long wait in the Emergency Department we are pleased to hear that you were well looked after and the environment was so clean.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Can't fault them

February 6, 2024

I used A&E for the kids. I get through quickly and I ended up on the day unit. The care was really good. I can't fault them

Anonymous

Reply from Good Hope Hospital

Dear Relative

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you're happy with the treatment and care provided by the Paediatric Emergency Department and the Day Unit.

If you would like to provide any more information or further feedback about your and your children's experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

The long waits are concerning

January 23, 2024

The staff and facilities are excellent in physiotherapy. The long waiting times is a concern.

Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. Whilst we are sorry to hear that you have had long waits for treatment we are pleased to hear that the staff and faciloities are excellent in physiotherapy.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

A&E booked my follow ups

January 23, 2024

Today I was seen by a surgeon in the minor surgery assessment unit. I am having minor surgery next week on my ankle. A&E have booked all of the appointments for me.

Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you're happy with the care provided in the treatment of your ankle and that the A+E department have handled all the appointment booking.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Excellent treatment and care in A&E

January 23, 2024

I broke my ankle last week and so I came to A&E and was seen within 1 hour. Excellent treatment and care provided.

Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that that you were seen and treated so quickly in the Emergency Department following you unfortunately suffering a broken ankle.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Ward 2 is much better than ward 16

January 23, 2024

My mom was in ward 16 for a few days but now they have moved her to ward 2. Ward 2 is much better.

Anonymous

Reply from Good Hope Hospital

Dear Relative

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you're happy with your mother's care on Ward 2.

If you would like to provide any more information or further feedback about your experience, in particular any specific issues you have with Ward 16, please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Taken good care of me

January 23, 2024

I was admitted to ward 14 last night. Up til now everything was okay. They have taken good care and provided full support.

Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you've been well looked after on Ward 14, the staff have taken good care of you and provided full support.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Good Hope Hospital

Reviews (701)

They looked after me

I left A&E after a 4 hour wait

Accident and emergency services

Failings every day on different departments.

Accident and emergency services

Staff are brilliant and the hospital is clean

Can't fault them

The long waits are concerning

A&E booked my follow ups

Excellent treatment and care in A&E

Ward 2 is much better than ward 16

Taken good care of me

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