Reviews (893)

Scanned quickly

August 22, 2024
My scan was done quickly and the staff were very kind and helpful.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that your scan was performed quickly and staff were so kind and helpful.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Ran very late

Treatment Centre
August 22, 2024
I have been waiting for an hour for bloods. The clinic is running very late.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are sorry to hear that you had such a long wait to have your bloods.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

The staff at A&E were really good.

Accident and emergency services
August 22, 2024
I was taken into A&E as I couldn't pass water after having surgery at the QE for bladder cancer, I was in a lot of pain. The staff were really good and helped me. It was the day after the operation that I ended up in A&E.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you're so happy with the care and help you received in the Emergency Department.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Lovey doctors and nurses

August 22, 2024
Very good. The nurses are lovely. Communication is good, no complaints. Appointments are arranged in good time. The doctors are lovely too. I have to have a stent removed every 6 months and they arrange that.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are really pleased to hear how happy you are with the care you've received - in particular how lovely the nurses are, the level of communication and the speed that appointments are arranged.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Staff were all good and very efficient.

Cardiology
August 22, 2024
On Saturday they told me I would need a pacemaker fitted. I had it fitted on the Sunday. All went well and I was sent home on the Tuesday. It was a lovely stay. The staff were all good and very efficient.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you had your pacemaker installed so quickly and your inpatient stay was so lovely.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Acted very swiftly in A&E

Accident and emergency services
August 22, 2024
I was brought into A&E by ambulance and didn't wait very long. They did all tests needed, very swiftly and they acted very quickly.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that staff acted so quickly and ensured you didn't have to wait long to be seen and treated when you came into the Emergency Department.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Good so far

Outpatients
August 22, 2024
Very good. I had 3 blood tests, 10 minutes apart, not sure what for, but they were alright. Good so far.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you're happy with the care you've received during your three blood tests.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Was seen quickly

Accident and emergency services
August 22, 2024
I ended up in A&E on a Monday and it was a very busy. It wasn't a long wait because I was unwell, I was seen straight away but I spent the night on the trolley in a cubicle before being transferred to the short stay ward.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. Whilst we are sorry to hear that you had to spend a night on a trolley in the Emergency Department we are pleased to hear that you were seen straight away.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Noisy but clean

August 22, 2024
I was there for about 9 days. It was okay but very noisy with all of the TVs. The food was awful but it was very clean. The staff were wonderful. It was just a bit noisy. There were only four people on the ward. It was very good.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. Whilst we are sorry to hear that the ward was noisy during your inpatient stay and you weren't happy with the food we are pleased to hear that otherwise you are happy with the care you received and the ward environment.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Absolutely fine

August 22, 2024
Absolutely fine, they've told us we have an hour wait but it is what it is. Very organised when you come here.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. Whilst we are sorry to hear that you had quite a long wait on this occasion we are pleased to hear that otherwise you are happy with the care you received and the level of organisation in particular.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

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Good Hope Hospital

Contact

0121 424 2000

Rectory Road
Sutton Coldfield
West Midlands
B75 7RR

Location

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