Reviews (586)

Moved services out of hospital

July 24, 2023
Moved services out of hospital because of wanting to be an centre of excellence but it doesn’t help when services get shipped to another part of city. It becomes barrier.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response.

We are keen to listen to your concerns about accessing services in more detail and to try to help if there are any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at UHB


Provider responded

Good hospital but no follow up appointment

July 24, 2023
It's a good hospital. I had an operation on my ears just before covid but I've not heard from them since then. So I pay privately to see people about my hearing.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that there appear to be some communication failures post operation.

We are keen to listen to your concerns in more detail and to try to help. If you still haven't heard anything and you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at UHB


Provider responded

Felt the hospital could have been better

July 24, 2023
I had my kidney removed due to cancer. They weren't a particularly good service and felt the hospital overall could have been a lot better.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you you weren't happy with your kidney treatment and the overall experience you had at the hospital.

We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues and things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at UHB


Provider responded

Good hope is a disgrace

Accident and emergency services
July 23, 2023
My mother was left in Ambulance for almost 2 hours before a bed was available in resus department. My mother was found to have an infection on top of already having heart disease and lung disease. She passed away that night and family wasn’t even informed of her deterioration before she passed of cardiac arrest. Family was only informed she had died 2 hours after she died. They robbed me of being with my mother in her final moments. Absolute disgrace of a A&E department.
Anonymous

Reply from Good Hope Hospital

Dear Relative

Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear what happened to your mother and what appear to be major communication failures.

We are keen to listen to your concerns in more detail and to try to learn from errors that appear to have been made. If you haven't already and are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at UHB


Provider responded

Sorted out everything for me

July 18, 2023
Angina attacks went into A&E. Sorted out everything for me. Sorted an appointment there and then.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear you were so well looked after in the Emergency Department when you were being treated for angina attacks and a follow up appointment was arranged immediately.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Routine test at gynaecology clinic

Gynaecology
July 11, 2023
I was treated respectfully, reassured and helped through the procedure by the lovely team yesterday. Their kindness was so appreciated, given I was feeling so vulnerable and nervous. Proof positive that whatever issues our NHS faces, so many of them are nothing to do with the dedicated people working within the system - and so much is about government's determination to de-fund it.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are really pleased to hear about the excellent care you received from the gynaecology clinic - in particular their kindness, respectfulness and reassurance.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Seen quickly, kept us calm.

July 6, 2023
Was sent to A&E for asthma. Was seen really quickly. They were really good with my child and kept both myself and my child calm.
Anonymous

Left in corridor for hours

July 5, 2023
When I was in A&E 12 months ago I was first put in a chair for hours then was transferred to a bed and left in a corridor for hours before they found me a bed, it was no good. I was just left there most of the time, it was really dreadful. I ended up staying there for a week and was alright once I was on the ward. They did keep moving me to different wards but they fed me, so that was alright.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your Emergency Department experience was not acceptable to you - in particular the issues with being left in a chair for hours, a corridor for hours and being moved to different wards on a number of occasions.

We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham


Provider responded

They were very good

July 4, 2023
Been before to clinics for my son’s appointments. They were very good with him and gave morning follow-up appointment for seeing him which was both helpful and compassionate.
Anonymous

Reply from Good Hope Hospital

Dear Relative

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you're so happy with the care your son has been receiving - in particular the timing of the follow-up appointments being so helpful and compassionate.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Everything’s been good and okay

July 4, 2023
Everything’s been good and okay. Came for gynecology and sent for bloods, taken 4 weeks to get an appointments. Brilliant.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you are so happy with the treatment you have been receiving from the gynaecology department.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Leave your Feedback


Good Hope Hospital

Contact

0121 424 2000

Rectory Road
Sutton Coldfield
West Midlands
B75 7RR

Location

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