Good Hope Hospital Healthwatch Birmingham

It’s fine except for car parking

August 29, 2023

It’s fine except for car parking, would be nice to have spaces available for patients. Car parking cost is too high for people who regularly use the hospital.

Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have had issues with car parking - both in terms of available spots and the cost.

If you are happy tell us more please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at UHB

Staff are lovely

August 29, 2023

Staff are lovely but communication and trying to get through is horrific. Can call and the person who answers can be on leave or they can’t give me the answers. I need things need to be done at certain times, they will book you in at certain time, they are good with that. But you feel like you put life on hold.

Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that there have been communication issues around your treatment - especially when things needed to be done at specific times.

We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at UHB

Communication has been good

August 29, 2023

First time at this hospital for this problem. Communication has been good. Time wise referral was quick from GP to tests to this lung department.

Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that the communication around your appointment at the lung department was good and the referral was actioned quickly.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

All pretty straight forward

August 29, 2023

First time here today. All pretty straight forward. Waiting for bloods, not sure if it’s a normal wait or if it’s long but staff have been informative.

Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that staff have been informative and things have been straightforward at your blood tests.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Staff are friendly

August 25, 2023

Here for blood test. Waiting a while because ticket system takes some time but the staff are friendly.

Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are sorry to hear that you had a long wait for your blood test but pleased to hear that staff were friendly.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Treatment sorted very quickly

August 25, 2023

Fine, diagnosis and treatment has been good. Treatment sorted very quickly for lung cancer. Had symptoms and scan at Sandwell and they didn’t pick up anything on scan but Good Hope had tumor removed in 2017 and were meant to do 6/12 monthly check up’s but during COVID it was delayed but they communicated via phone. They eventually called mom in for a routine scan at Good Hope. Which was around same time the scans were happening at Sandwell / Black country. Doctor at Good Hope said the scan looked suspicious, but doctor at Sandwell said it was scar tissue. Good hope looked into it and treated it really quickly. Cancer specialist nurse good. Communicate well and always at the other end of phone to answer any queries.

Anonymous

Reply from Good Hope Hospital

Dear patient/relative

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear you are so happy with mother's cancer treatment here, she was treated so quickly, the CNS was good and the communication was helpful and prompt.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Parking is terrible

August 25, 2023

Had a CAT Scan, gave me results went for a breathing test and was ordered to go for PET scan and am here to get the results. Parking is terrible, they should do something about it.

Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have had parking issues when attending your appointments for CAT and PET scans.

We are keen to listen to your concerns in more detail and to try to understand if there is something we could do better. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at UHB

The drs and nurses Are Diamonds

Accident and emergency services

August 13, 2023

My 87 yr father has been in and out of good hope since his stroke in May 23, with many problems, despite the lack of nurses /drs, strikes, due to government screwing the NHS. We are v pleased, grateful how dedicated how hard ALL the staff genuinely work their socks off to save my dad's health, follow ups, care, etc. A&e, Cardiology, haematology, scans, follow ups... Compared to other hospitals Hands down I would choose Good Hope Hospital. Thank you

Mrs Gillian Martin

Reply from Good Hope Hospital

Dear Gillian

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are really pleased to hear how well your father has been looked after following his stroke in particular the Emergency Department, Cardiology department and Haematology department.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Attend on time still waiting 2hrs later

Gynaecology

August 2, 2023

Never get called on time doctor never apologises feel rushed when I finally get to see him

Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your experience seeing a doctor here has not been a positive one there have been delays and the appointment/consultation feels rushed.

We are keen to listen to your concerns in more detail to try to help, if there are any outstanding issues or things we can learn from to improve what we do. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at UHB

Over 2 years wait

July 24, 2023

Over 2 years wait for mammogram appointment at Good Hope. Referral should take not more than 12 weeks.

Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have been waiting so long to get a mammogram appointment.

We are keen to listen to your concerns in more detail and to try to help. If you still haven't heard anything and you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at UHB

Good Hope Hospital

Reviews (586)

It’s fine except for car parking

Staff are lovely

Communication has been good

All pretty straight forward

Staff are friendly

Treatment sorted very quickly

Parking is terrible

The drs and nurses Are Diamonds

Accident and emergency services

Attend on time still waiting 2hrs later

Gynaecology

Over 2 years wait

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