Good Hope Hospital Healthwatch Birmingham

Kind and helpful nurses.

January 23, 2024

Last night I came to A&E. After 10 hours I was shifted to ward 8. The nurses were helpful and kind.

Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. Whilst we are sorry to hear that you had such a long wait in A+E we are pleased to hear that you were so well looked after in the Emergency Department and Ward 8 and that the nurses were helpful and kind.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

The food is horrible and not gluten free

January 23, 2024

Ward 8 staff are fine the food is horrible. I have been on the ward for the last few days. I have told them a number of times that I need gluten free food but they still get me the wrong food every time.

Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. Whilst we are happy to hear that the staff on Ward 8 have taken good care of you overall we are sorry to hear that there have been repeated issues with you being given food that didn't meet your gluten-free dietary requirements.

We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Poor communication

January 23, 2024

There was a communication mix up. I was invited to the wrong clinic assessment by mistake. Poor communication.

Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that there was a serious communication mix-up that led to you being sent to the wrong clinic assessment by mistake.

We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Parking is hard but it's easy to find my way

January 23, 2024

I've been here so many times. Parking is hard. You need to go around and around. It's easy to find places. Reception are good. The cleanliness is acceptable.

Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. Whilst we are obviously sorry to hear that you've had some issues car parking we are pleased to hear that you are happy with the reception staff you dealt with and that the cleanliness was acceptable.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

X-ray was easy

January 23, 2024

I found the x-ray unit easy. It's my first time here. I was supposed to receive a phone call today. They didn't call me. So I came to reception directly. I explained it to them and they booked me for an appointment. Yesterday I came to the A&E and they quickly sent me to the right unit.

Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. Whilst we are sorry to hear that you didn't receive your promised phonecall we are pleased to hear that the x-ray unit was easy to find when you got there.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Parking is difficult

January 23, 2024

I came here for an x-ray for my mom. It is hard to park. I came around 10:00am but my mom's appointment at 10:15am we were late for because of the parking issue. It is also hard to find wheelchairs sometimes too. My mom finds it hard to walk and gets short of breath.

Anonymous

Reply from Good Hope Hospital

Dear Relative

Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you and your mother were late for her x-ray appointment because of parking issues and then had difficulties finding a wheelchair.

We are keen to listen to you and your mother's concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Zero stars

January 22, 2024

The worst hospital I have ever been to. They did my knee replacement wrong and it had to be redone at the Royal Orthopaedic hospital. I would give them zero stars if I could.

Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you are so unhappy with the knee replacement treatment you received here.

We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Kind and helpful doctor but long waits

Accident and emergency services

January 17, 2024

I haven't found them very bad. I took my mom to A&E and waited for a very long time but in the end she was seen by a doctor who was very kind and helpful.

Anonymous

Reply from Good Hope Hospital

Dear Relative

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. Whilst we are sorry to hear that your mother had such a long wait in the Emergency Department we are pleased to hear that the doctor she saw was kind and helpful.

If you or your mother would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Supportive and helpful

January 10, 2024

Really good Maternity. My baby was looked after really well here. So was I. The care and staff were so so lovely. Nothing was too much trouble. They would support and help you, no trouble at all.

Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that the staff have been so lovely in the maternity department, that you and your baby were so well looked after and that nothing was too much trouble.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Very busy, long waits but helpful

Accident and emergency services

January 9, 2024

I have used the A&E once or twice. It's very busy and very over run. The staff do what they can. I got seen eventually but was a very long wait. The hospital is helpful though and that is what it's all about.

Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. Whilst we are sorry to hear that you had a long wait during your visit to the Emergency Department we are pleased to hear that the staff did everything they could and were helpful.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Good Hope Hospital

Reviews (701)

Kind and helpful nurses.

The food is horrible and not gluten free

Poor communication

Parking is hard but it's easy to find my way

X-ray was easy

Parking is difficult

Zero stars

Kind and helpful doctor but long waits

Accident and emergency services

Supportive and helpful

Very busy, long waits but helpful

Accident and emergency services

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