Good Hope Hospital Healthwatch Birmingham

Explanations need to be improved.

October 26, 2023

They are alright. They are quick. I came for a blood test and to see the MS clinic. Communication could be better. I feel like questions come across as intense and there is a lot of information. They don't explain clearly what it is and I have to google symptoms. The staff are very good.

Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. Whilst we are sorry to hear that there are issues with communication and explanation in the MS clinic and you feel the questioning is a little aggressive, we are pleased to hear that you are seen quickly and the staff are good.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Good information and well informed.

October 25, 2023

The neurologist does regular checks on my kidney stone. They give good information and they keep me well informed.

Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that your neurologists provides good information about your treatment and you are kept well informed.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

They kept an eye on my blood pressure.

October 25, 2023

I was taken there after a suspected stroke. They saw me quickly and did the relevant tests. They helped me and it turned out that it wasn't a stoke but monitored my blood pressure and it was very high and they said I would need to get an appointment with my GP within a few weeks of being discharged but I have struggled with my GP.

Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you're happy with the care you received following your arrival here with a suspected stroke - and that you were seen quickly and tested and monitored appropriately.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Easier to get to and they communicate well.

October 25, 2023

A&E is a bit better here, especially the waiting times and it is much easier to get to. The staff are really nice there too. You can wait some time but they let you know how long and they communicate with you.

Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you're happy with the experience of our Emergency Department, the staff you've encountered there and the good level of communication regarding expected waiting times.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Chaotic and poorly run.

October 24, 2023

A&E over there is chaotic and very poorly run and mismanaged. Nobody knows what they are doing.

Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you weren't happy with your experience of our Emergency Department.

We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at UHB

Full car park and far away.

October 24, 2023

Good Hope won't do a CT scan they want to do the invasive procedure instead. The car park was full and it was a long way to drive

Robert Bradney

Reply from Good Hope Hospital

Dear Patient

Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you ahave misgivings over the treatment options you've been offered and there have been issues with car parking.

We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at UHB

They looked after her.

October 23, 2023

My 71 year old nan was taken to hospital when she was struggling with her breathing. An ambulance brought her in and they said they couldn't do anything for her as she was too poorly. They looked after her in her last hours, but it could have been a better outcome had Heartlands scanned her and did tests previously.

Anonymous

Reply from Good Hope Hospital

Dear relative

Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham and Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that have concerns about your grandmother's treatment before her passing.

We are keen to listen to your concerns in more detail to try and help also if there are things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at UHB

A good experience, no long wait

October 23, 2023

My wife was seen there and all was pretty good. No long wait for the appointment. It was a follow up and they wanted to do it there. Overall, it was a good experience.

Anonymous

Reply from Good Hope Hospital

Dear Relative

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you're happy with the care your wife received and that she didn't have to wait long for her appointment.

If you or your wife would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

They wanted to send me home straight away.

October 18, 2023

I had my leg operation here and the consultant was great but the nurses were rude and provided very poor care after the operation. They just wanted to send me home straight away after the operation.

Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry that you were felt there was desire to discharge you too quickly and that some of the staff were rude to you.

We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at UHB

We never had to wait.

October 18, 2023

Amazing consultant. We never had to wait at all and were seen quickly.

Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are delighted to hear that you were treated so well, were seen qo quickly and that the consultant was so good.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Good Hope Hospital

Reviews (701)

Explanations need to be improved.

Good information and well informed.

They kept an eye on my blood pressure.

Easier to get to and they communicate well.

Chaotic and poorly run.

Full car park and far away.

They looked after her.

A good experience, no long wait

They wanted to send me home straight away.

We never had to wait.

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