Reviews (586)

Can wait for appointment, good communication

May 3, 2023
Been a few times. I've previously waited an hour for an appointment on two occasions for the thoracic department. They are good at letting me know what's happening.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham. We are pleased to hear that you are always kept informed of any possible delays waiting for your thoracic appointments.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham


Provider responded

Lovely doctors and nurses, very good

May 3, 2023
Been coming here since last October. It's very good, the doctors and the nurses are lovely, I can't fault them. I was referred to the hospital from my GP who said I would need to go to the A&E that day. When I arrived I had scans and blood tests done and stayed in for 2 nights. They put me on a sodium drip as my sodium levels were low. I ended up having a bone marrow biopsy at the Sheldon Unit and had treatment there for a month.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham. We are pleased to hear that you have been well looked after in ED, as an inpatient and on the Sheldon Unit.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham


Provider responded

Can't fault them

May 3, 2023
I've come to the anticoagulation Clinic today and have previously been a few times. They've been brillliant all the times I've been, I really can't fault them.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham. We are delighted to hear about the excellent service you've consistently received at the anticoagulation clinic.

Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham


Provider responded

Been in and out this place for 18 months

General Surgery
April 21, 2023
I had a stroke in September 2021 which they where great but since then I have had a foot problem and crohns! They keep sending me home and I am back a week or so later! My crohns is bad and I am bleeding and they want me to go home and I have several serious non healing fractures in my foot! I can't cope at home but that where I am going!
Anonymous

Reply from Good Hope Hospital

I am saddened to read your feedback, patient experience is very important to us, if you would like to discuss the issues you have raised in your feedback further, please do not hesitate to contact the Patient Relations Team on 0121 424 0808 or by email: pals@uhb.nhs.uk I do hope this is acceptable and thank you for providing your comments.

kindest regards, Patient Experience Team


Provider responded

Good when you can get an appointment

April 14, 2023
It's good when you can get in and get an appointment. Everywhere you go its terrible. The cost of living is affecting us all. How can we afford to live.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to post your comments regarding the service at Good Hope Hospital. It is lovely to receive such positive feedback from our patients.

kindest regards, Patient Experience Team


Provider responded

Seen early - brilliant experience

April 14, 2023
It took a month from being referred from my GP to getting an x-ray at the hospital, it was a brilliant experience. The sign posting around the hospital was not good. I had no problems parking and got there early. I was seen early and out before the time of my actual appointment.
Anonymous

Reply from Good Hope Hospital

Thank you so much for taking the time to provide feedback about Good Hope Hospital. We are delighted to hear about the brilliant service you've received. It is always lovely to received such positive feedback from our patients.
If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.

Kindest regards, Patient Experience Team


Provider responded

Hospital is great

April 14, 2023
I broke my shoulder and they finished and done what they had to do. They put a strapping on it and sent me back home. I couldn't move it. They were giving me exercises on it. They said if I get any pains within the next 12 months to go straight up to the hospital. It's great like.
Anonymous

Reply from Good Hope Hospital

Thank you so much for taking the time to provide feedback about Good Hope Hospital. We are delighted to hear about the great service you've received. It is always lovely to received such positive feedback from our patients.
If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.

Kindest regards, Patient Experience Team


Provider responded

Administration is dreadful

unknown
March 31, 2023
I am still awaiting an appointment for an Ultrasound scan. Referral sent 15th March, phonecall to Radiology 27th March confirmed that referral received but still no appointment. Any business book appointments when the request is received but Radiology apparently just ignore them causing me two weeks delay in the procedure with a possible 12 week waiting list
Anthony

Reply from Good Hope Hospital

Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham. We are really sorry to hear that you have had difficulty getting an appointment.

You can call the Booking Centre on 0121 371 7070 or Email: MyAppointments@uhb.nhs.uk and hopefully the team there can assist you or signpost you to someone who can.

If you still experience problems please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at
https://www.uhb.nhs.uk/forms/contact-complaint-concern

Kindest regards, Patient Experience Team


Provider responded

Clerical error with spelling of name

March 30, 2023
It's bad because they keep changing my name. So far I have got four different names and those are not my names. They keep missing out writing the letter H, so instead of Theresa, they write Teresa.
Theresa

Reply from Good Hope Hospital

Thank you for taking the time to post your comments regarding the service at Good Hope Hospital. We are very sorry that we are unable to say what has gone wrong with the information contained on your patient database file, if you want to pursue this concern then please contact the PALS on 0121 424 0808 or via email pals@uhb.nhs.uk the team will be able to look into this issue for you with a view to getting to the source of the problem.

Best wishes, Patient Experience Team


Provider responded

Alright service

March 30, 2023
It seems alright to me because this is the second time I've been here.
George

Reply from Good Hope Hospital

Thank you for taking the time to post your comments regarding the service at Good Hope Hospital. It is lovely to receive positive feedback from our patients.

Best wishes, Patient Experience Team


Provider responded

Leave your Feedback


Good Hope Hospital

Contact

0121 424 2000

Rectory Road
Sutton Coldfield
West Midlands
B75 7RR

Location

Share this rating