Good Hope Hospital Healthwatch Birmingham

Tried contacting them and heard nothing.

September 26, 2023

Not too bad. Waiting on an appointment for rheumatoid arthritis and they said I could contact them if condition worsened but tried to contact them and have heard nothing. It's been 8 months.

Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you've been waiting so long for a rheumatoid arthritis appointment despite worsening symptoms.

If you still haven't heard anything please make contact with the Patient Advice and Liaison Service (PALS), if you haven't already, to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at UHB

Was seen after 6 hours of waiting.

Accident and emergency services

September 25, 2023

Went to A&E at 12am and was seen after 6 hours of waiting at 6am in the morning.

Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had such a long wait to be seen in the Emergency Department.

We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at UHB

First experience and they were good.

September 25, 2023

First time at the fit clinic. First experience and they were good. Really far hospital to get to but good.

Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that your experience of the fit clinic was so positive.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Waiting for follow up appointment

September 8, 2023

I go to see cardiologist and they found a blockage in my heart. They referred onto Heartlands for an MRI scan and I'm now waiting for a follow up angiogram to see whether I need to have a stent fitted. I've not been waiting too long but I'm just waiting to see how long it'll be.

Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have a long wait for a cardiology follow-up appointment.

If you still haven't received one please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at UHB

Hospital was dirty and I felt uncomfortable

September 8, 2023

Had a fall, ended up doing the splits and the doctor came as I was in terrible pain. She said I had broken my hip and I ended up going to hospital. Now I have one leg shorted than the other and has been going to physiotherapy. My memory is very poor and have mental health problems. I often refer to the hospital as 'No Hope' I felt very uncomfortable there, it felt dirty, the food was awful and I was discharged back to an empty house as I live alone.

Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have felt uncomfortable, had an issue with the cleanliness and the food you were given during your time here.

We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at UHB

Interpreters leave if appointment runs late

September 8, 2023

I've been trying to get an appointment sorted because of diabetes and getting my retinas checked. I tried to get an appointment for 3 months. I've chased it and the staff have helped and phoned them. I'm also waiting for new glasses as well and my support worker is chasing that but nothings been heard. They do book interpreters when I get there. Sometimes the appointments can run late and the interpreters are only booked in for a certain amount of time. That can be tricky.

Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you are having issues with late appointments and interpreters leaving when that happens

We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or if processes need to change in light of your special circumstances. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at UHB

Would not always book interpreter

September 8, 2023

Staff from supported living would visit everyday. The hospital would not always book an interpreter it was often ad hoc, and I'd feel quite paranoid that everyone was talking about me as they were not communicating with me.

Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had serious communication issues and that an interpreter wasn't always available when you needed them.

We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at UHB

Excellent service

September 6, 2023

I am coming here since last 30 years and have received excellent service all the time.

Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are so pleased to hear that you're happy with the care you've received over the last 30 years.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

All the time the experience was great

September 6, 2023

I have had seven children over here and all the time the experience was great.

Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are delighted to hear that you're so happy with the care you've received each time you've given birth here.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Everything has been excellent

September 6, 2023

Apart from food everything has been excellent, especially the communication and information.

Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. Whilst we are sorry to hear that the food provided was not to satisfaction we are pleased to hear that everything else has been excellent, in particular the communication and information.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Good Hope Hospital

Reviews (701)

Tried contacting them and heard nothing.

Was seen after 6 hours of waiting.

Accident and emergency services

First experience and they were good.

Waiting for follow up appointment

Hospital was dirty and I felt uncomfortable

Interpreters leave if appointment runs late

Would not always book interpreter

Excellent service

All the time the experience was great

Everything has been excellent

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