Reviews (586)

No difficulties in using the service

March 30, 2023
Quite easy getting around, no difficulties. I went to phlebotomy today and there were 6 people in front of me so I didn't have to wait very long.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to post your comments regarding the service at Good Hope Hospital. It is lovely to receive such positive feedback from our patients.

Best wishes, Patient Experience Team


Provider responded

Brilliant helpful hospital

March 29, 2023
The vascular clinic has been very good, absolutely brilliant, they're transferring me to Heartlands hospital today and providing hospital transport for me. Brilliant place, brilliant helpful hospital.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to post your comments regarding the treatment and care received from the vascular clinic at Good Hope Hospital. It is lovely to receive positive feedback from our patients.

Kind regards, Patient Experience Team


Provider responded

Good so far

March 29, 2023
I got a little bit lost on the way. I have been here 3 times but the consultant I usually see is based at Heartlands Hospital and run's a clinic here on Fridays. It's been good here so far.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to post your comments regarding the service at Good Hope Hospital. It is lovely to receive such positive feedback from our patients.

Best wishes, Patient Experience Team


Provider responded

Always pleasant experience

March 29, 2023
They've always been good, they see me on time. They do the tests then I go home. Always been pleasant and let me know what's going on. I ended up in A&E a couple of weeks ago.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to post your comments regarding the service at Good Hope Hospital. It is lovely to receive such positive feedback from our patients. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.

Best wishes, Patient Experience Team


Provider responded

Service run really well

March 29, 2023
Always been good, staff are great and the service is run really well.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to post your comments regarding the treatment and care received from Good Hope Hospital. It is lovely to receive positive feedback from our patients.

Kind regards, Patient Experience Team


Provider responded

Can't fault them

March 29, 2023
Can't fault nothing, I've been to the heart clinic and I can't fault the staff. It's been a lovely experience for a hospital. They speak to you like a human and they respect your wishes. I had a defibrillator fitted six weeks ago. They keep checks on my blood for the medication I am on.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to post your comments regarding the service at Good Hope Hospital. It is lovely to receive such positive feedback from our patients. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.

Best wishes, Patient Experience Team


Provider responded

Wish I could have had my baby

March 27, 2023
I had all my check ups with the baby for 8 months then they moved me to Heartlands, the staff at the hospital was good. They told me everything that was okay, it was good. Just wish I could have stayed there and had the baby there.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to post your comments regarding the Maternity service at Good Hope Hospital. It is lovely to receive such positive feedback from our patients.

Best wishes, Patient Experience Team


Provider responded

Ended up in for 5 months

March 16, 2023
They did mistakes on my operation in 2020, ended up with sepsis and in a coma. Was meant to be a day surgery but ended up in for 5 months. They did not tell me anything about what they will be going to do.
Anonymous

Reply from Good Hope Hospital

We are sorry to hear that you had a poor patient experience at Good Hope Hospital. We take the issues you have raised very seriously and would like to look into the concerns you have raised.

Please contact our Patient Relations Team if you feel you are able, so that we can look into the care and treatment you experienced , you can call them on 0121 424 0808 or via email pals@uhb.nhs.uk the team will be able to look into with the issues you have raised.

Kindest regards, Patient Experience Team


Provider responded

I don’t like it

March 16, 2023
Let’s put it this way. I don’t like it. They don’t seem to do things right. Wife had no option but to go. She wasn’t well looked after and they didn’t tell me what’s going on.
Anonymous

Reply from Good Hope Hospital

We are sorry to hear of the difficulties you were facing regarding the treatment received by your wife. If you have any concerns regarding your wife’s treatment and care and would like to discuss them, then please contact the Patient Relations Team on 0121 424 0808 or by email: pals@uhb.nhs.uk the PALS team are there to help and will look into any concerns you have. Please be aware your wife will have to give consent in order for the team to look into any issues around her treatment and care.

Kind regards, Patient Experience Team


Provider responded

Excellent Outpatient appt

Cardiology
March 13, 2023
Cardiac scan with Cardiac Physiologist. Quick and efficient and the most lovely man. Really put my elderly mother at ease. Thank you
Geraldine Fletcher

Reply from Good Hope Hospital

Thank you for taking the time to post your comments regarding your mother's patient experience at Good Hope Hospital. It is lovely to receive such positive feedback from our patients.

Best wishes, Patient Experience Team


Provider responded

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Good Hope Hospital

Contact

0121 424 2000

Rectory Road
Sutton Coldfield
West Midlands
B75 7RR

Location

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