Good Hope Hospital Healthwatch Birmingham

Not acceptable

unknown

August 30, 2023

Referred by the GP ten years ago, over the years availability of doctors has reduced. Can’t get through on phones and no appointments at Good hope and Solihull Hospitals. I am quite close to Good Hope and find the clinician easy to talk to. See different consultants. Had to go back to GP for this appointment with consultant, It took 6 weeks, which is not acceptable.

Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you are having issues with availability of doctors and the length of time it took to get an appointment with a consultant.

We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at UHB

Good appointment and experience

August 30, 2023

Good appointment and experience, was referred by my GP. Appointment was quick I was seen on arrival. Treatment commenced two week after initial consultation. I am seen every 16 weeks. Usually see the main specialist especially before the procedure.

Thomas Hanbury

Reply from Good Hope Hospital

Dear Thomas

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you're so happy with the care you've been receiving - in particular the quality and speediness of the appointments and the speed that your treatment began.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Can't fault them

August 30, 2023

After seeing my symptoms doctor referred me to endoscopy, to do MAC. The service was brilliant, can't fault them.

Ashley Shephens

Reply from Good Hope Hospital

Dear Ashley

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you were so happy with the care you received from the endoscopy service.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

My problem was diagnosed

August 30, 2023

First referral - part of service integration. My problem was diagnosed and appointment for bloods and surgery was given within 10 days. I have seen the clinical specialist. I waited for 25 minutes which is acceptable.

Maggie

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you were diagnosed and received an appointment to see the CNS quickly.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

A&E good

Accident and emergency services

August 29, 2023

A&E good, no problem.

Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you're happy with your experience at the Emergency Department.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

It’s fine except for car parking

August 29, 2023

It’s fine except for car parking, would be nice to have spaces available for patients. Car parking cost is too high for people who regularly use the hospital.

Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have had issues with car parking - both in terms of available spots and the cost.

If you are happy tell us more please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at UHB

Staff are lovely

August 29, 2023

Staff are lovely but communication and trying to get through is horrific. Can call and the person who answers can be on leave or they can’t give me the answers. I need things need to be done at certain times, they will book you in at certain time, they are good with that. But you feel like you put life on hold.

Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that there have been communication issues around your treatment - especially when things needed to be done at specific times.

We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at UHB

Communication has been good

August 29, 2023

First time at this hospital for this problem. Communication has been good. Time wise referral was quick from GP to tests to this lung department.

Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that the communication around your appointment at the lung department was good and the referral was actioned quickly.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

All pretty straight forward

August 29, 2023

First time here today. All pretty straight forward. Waiting for bloods, not sure if it’s a normal wait or if it’s long but staff have been informative.

Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that staff have been informative and things have been straightforward at your blood tests.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Staff are friendly

August 25, 2023

Here for blood test. Waiting a while because ticket system takes some time but the staff are friendly.

Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are sorry to hear that you had a long wait for your blood test but pleased to hear that staff were friendly.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Good Hope Hospital

Reviews (701)

Not acceptable

unknown

Good appointment and experience

Can't fault them

My problem was diagnosed

A&E good

Accident and emergency services

It’s fine except for car parking

Staff are lovely

Communication has been good

All pretty straight forward

Staff are friendly

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