Reviews (586)

Not very nice

October 3, 2022
Not very nice, not very nice at all. Ambulances and hospitals worry me.
Anonymous

Reply from Good Hope Hospital

We are sorry to hear of the difficulties you were facing. If you have any concerns regarding your treatment and care and would like to discuss them, then please contact the Patient Relations Team on 0121 424 0808 or by email: pals@uhb.nhs.uk

Kind regards, Patient Experience Team


Provider responded

Had to wait a long time

October 3, 2022
I was happy about going to the doctors at the hospital, but I had to wait a long time.
Anonymous

Reply from Good Hope Hospital

Thank you for our five star rating and for taking the time to post your comments regarding your positive patient experience at Good Hope Hospital. It is lovely to receive feedback from our patients.

Kindest regards, Patient Experience Team


Provider responded

They are nice

October 3, 2022
I went here and they found out I have gallstones and they're taking them out next week at 8am. They are nice.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to post your comments regarding your patient experience at Good Hope Hospital. It is lovely to receive feedback from our patients.

Best wishes, Patient Services Team


Provider responded

Doctors and nurses were very good.

September 27, 2022
I had a broken shoulder and ended up going in twice. They were very good. They don't stop all day, both the doctors and nurses.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to post your comments regarding your patient experience whilst in attending the Orthopaedics Department at Good Hope Hospital. I totally agree with you, although I appreciate the NHS is currently under pressure, it does offer a fabulous service. It is lovely to receive such positive feedback from our patients.

Best wishes, Patient Services Team


Provider responded

Long wait for appointment

September 27, 2022
Very hard to get an appointment at the eye department, you have to wait so long. Sometimes they give you an appointment and then cancel it a few days before and give you another appointment a month or 6 weeks after. Lately it's not as good as it used to be. In April last year, I was meant to have an appointment, then rearranged this appointment for September which they rearranged for late October. But I rand and said I couldn't wait that long and they have now given me on for mid October.
Anonymous

Reply from Good Hope Hospital

We are sorry to hear about the problem you are experiencing with your appointment’s, please contact our Patient Experience Team if you still require our assistance on 0121 424 0808 or via email pals@uhb.nhs.uk the team will be able to help you with the issue you have raised.

Kind regards, Patient Experience Team


Provider responded

Waited over a year and half for surgery

September 24, 2022
I was off work for a year and half waiting for surgery. I was on the NHS waiting list. My life was on hold and I was in a terrible place physically and mentally. A good friend stepped in and borrowed me the money so I could go Private and have my surgery, and return to work. I am now in debt with everything and I wasn't before this experience. I have been working at my job for 20 years. I had to claim benefits and the Universal Credit system was the most awful experience I have ever encountered, they didn't care that I was going through hell and I had to fight to get any money from them. The system is evil.
Anonymous

Reply from Good Hope Hospital

We are sorry to hear of the difficulties you were facing regarding a lengthy wait to be seen. If you have any concerns regarding treatment and care that you have received from University Hospitals Birmingham and would like to discuss them, then please contact the Patient Relations Team on 0121 424 0808 or by email: pals@uhb.nhs.uk

Kind regards, Patient Experience Team


Provider responded

Go home and wait for operation

September 14, 2022
Pain in hip for a month. Done X ray, wanted to see consultant, go home and wait for operation. Booked in for hip operation.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to post your comments regarding the service at Good Hope Hospital. It is lovely to receive feedback from our patients. Please contact our Patient Experience Team if you require our assistance on 0121 424 0808 or via email pals@uhb.nhs.uk the team will be able to help you with any issues you have raised.

Best wishes, Patient Experience Team


Provider responded

Waiting for neurology appointment

September 9, 2022
My experience of good hope hospital is reasonably good, although they failed to give me a follow-up after my ileostomy (it was during Covid) for over 14 months. Now waiting for neurology & Orthopaedic appointments, they are booked.
Anonymous

Reply from Good Hope Hospital

Thank you for taking time to leave feedback about your care at Good Hope Hospital whilst in the Neurology Department. We are pleased your experience has been good and sorry to hear of the difficulties you were facing regarding be seen again. If you have any concerns regarding your appointment, treatment and care and would like to discuss them, then please contact the Patient Services Team on 0121 424 0808 or by email: pals@uhb.nhs.uk who will be able to help and support you with the concerns you have raised.

Kind regards, Mona Campbell, Patient Experience Team


Provider responded

Stoma nurses are very helpful

September 9, 2022
Had 3 operations for removal of Colon cancer come for follow-ups CT scans and screening. The problems I have is hospital acquired UTI and accidental perforation of small intestine resulting in 6 weeks stay in hospital. Follow-up services have been good and on time. Stoma nurses are very helpful.
Anonymous

Reply from Good Hope Hospital

We are sorry to hear you have not had a positive patient experience and have had issues with the treatment that you received and the infection that acquired whilst in the hospital. We are pleased that you found the Stoma nurses helpful and that the follow-up services are good and on time. If you feel you wish to pursue any of the issues or concerns raised in this feedback please contact our Patient Relations Team on 0121 424 0808 or via email pals@uhb.nhs.uk

Kind regards, Patient Experience Team


Provider responded

Unsupportive and lack of communication

September 6, 2022
No hope. They're not supportive at all. I live over that area and had to travel all the way to the Royal Orthopedic Hospital. They never got back to me the communication was extremely poor. There was no communication to tell you the truth.
Anonymous

Reply from Good Hope Hospital

We are sorry to hear you have not had a positive patient experience please contact our Patient Relations Team if you require our assistance or wish to raise a concern about your treatment and care, the team can be contacted on 0121 424 0808 or via email pals@uhb.nhs.uk our team will look into your concerns.

Kind regards, Patient Experience Team


Provider responded

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Good Hope Hospital

Contact

0121 424 2000

Rectory Road
Sutton Coldfield
West Midlands
B75 7RR

Location

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