Good Hope Hospital Healthwatch Birmingham

Routine test at gynaecology clinic

Gynaecology

July 11, 2023

I was treated respectfully, reassured and helped through the procedure by the lovely team yesterday. Their kindness was so appreciated, given I was feeling so vulnerable and nervous. Proof positive that whatever issues our NHS faces, so many of them are nothing to do with the dedicated people working within the system - and so much is about government's determination to de-fund it.

Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are really pleased to hear about the excellent care you received from the gynaecology clinic - in particular their kindness, respectfulness and reassurance.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Seen quickly, kept us calm.

July 6, 2023

Was sent to A&E for asthma. Was seen really quickly. They were really good with my child and kept both myself and my child calm.

Anonymous

Left in corridor for hours

July 5, 2023

When I was in A&E 12 months ago I was first put in a chair for hours then was transferred to a bed and left in a corridor for hours before they found me a bed, it was no good. I was just left there most of the time, it was really dreadful. I ended up staying there for a week and was alright once I was on the ward. They did keep moving me to different wards but they fed me, so that was alright.

Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your Emergency Department experience was not acceptable to you - in particular the issues with being left in a chair for hours, a corridor for hours and being moved to different wards on a number of occasions.

We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

They were very good

July 4, 2023

Been before to clinics for my son’s appointments. They were very good with him and gave morning follow-up appointment for seeing him which was both helpful and compassionate.

Anonymous

Reply from Good Hope Hospital

Dear Relative

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you're so happy with the care your son has been receiving - in particular the timing of the follow-up appointments being so helpful and compassionate.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Everything’s been good and okay

July 4, 2023

Everything’s been good and okay. Came for gynecology and sent for bloods, taken 4 weeks to get an appointments. Brilliant.

Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you are so happy with the treatment you have been receiving from the gynaecology department.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

It’s alright

July 4, 2023

It’s alright as far as I am concerned. Came to check on my pacemaker and bloods as well. Two appointments in a day but it’s been a drag.

Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about your pacemaker appointment at Good Hope Hospital Birmingham - apologies for the delayed response.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

All straight forward

July 4, 2023

Come for blood test. I got a letter and was told to come for bloods. All straight forward.

Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that your blood test was so straightforward.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Quite easy to get to

July 4, 2023

Quite easy to get to because of motorway. 3rd visit quite good at communicating and letting me know about appointments. In phlebotomy been waiting for 30 mins.

Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that the communication around your appointments has been good and that you found it easy to get here.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Previous experience was fine

July 4, 2023

Previous experience was fine. Maternity unit was good. staff was really nice and communication was good. Seems to be a long wait for bloods today. Not sure if it’s normal as I’ve never been to this part before.

Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you're happy with your experience of the maternity unit - in particular that the staff were nice and that the communication was good.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Good hospital

July 4, 2023

Good hospital, long wait for appointment but the hospital is good. just getting an appointment takes a while. Waiting a while for bloods today, queue moving so slowly.

Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are sorry to hear that you have had a long wait your appointment and bloods but happy that overall you're happy with the hospital.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Good Hope Hospital

Reviews (701)

Routine test at gynaecology clinic

Gynaecology

Seen quickly, kept us calm.

Left in corridor for hours

They were very good

Everything’s been good and okay

It’s alright

All straight forward

Quite easy to get to

Previous experience was fine

Good hospital

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