Reviews (586)

They were really good

November 24, 2022
I had surgery at Good Hope hospital, they were really good no problem at all. Easy to get to. I’ve had better luck in getting hospital appointments than GP.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to leave feedback about your care at Good Hope Hospital. We really appreciate hearing positive comments regarding the services we provide. Your kind words will be shared with the staff and the senior management, as they will be extremely pleased to hear they have made such a positive impact on your patient experience.

Kind regards, Patient Experience Team


Provider responded

Good doctors

November 21, 2022
I was in there for 10 hours. I waited a good many hours to see the doctor. They were really good when I saw them. They did X-rays and blood tests. It turned out I had a fracture in my back. Hospital was brilliant. They sent my results to the GP the next day but I had to wait weeks to discuss them with my doctor.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to post your comments regarding your patient experience at Good Hope Hospital. We are sorry that you had such a long wait for our services. We are continuing to have a great deal of pressure on our resources which is having a major impact on our waiting times.

It is always lovely to receive positive feedback about our staff from our patients.

Kind regards, Patient Experience Team


Provider responded

Endoscopy team,superb

Cancer services
November 17, 2022
From bowel cancer screening through to colonoscopy procedure really,good information and brilliant staff,never done a review before,but I was impressed
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to post your comments regarding the service at the Endoscopy Clinic in Good Hope Hospital. It is lovely to receive such positive feedback from our patients. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.

Kindest regards, Patient Experience Team


Provider responded

11 Hour Waiting

Accident and emergency services
November 16, 2022
I arrived at a&e at 5pm and was initially told that waiting time was 4-5 hours. This timeframe grew and grew. I managed to get seen by a doctor at 3.50am the following morning. I was then told I would need to wait a further 3 hours for blood test results. I have had sciatica for 4 weeks and the plastic seats were unbearable so decided to discharge myself. My partner who had driven me had had no sleep and had work an hour later. We had been there 11 hours and it would have stretched to 14 if we had waited for the results. We watched many patients discharge themselves who were desperate to be seen. We witnessed a patient collapse forward from their wheelchair in the waiting room and patients arrived after driving themselves as no ambulances were available. If we had been told at the beginning that the wait would be that long we definitely wouldn’t have stayed but I would have gone by myself the following morning. We were told there was a lack of doctors.
Claire Dawson

Reply from Good Hope Hospital

We are sorry to hear about the problem you were experiencing with your appointment and that you have had to experience such long waiting times to be seen. The Trust and the NHS is under a great deal of pressure at present so please contact our Patient Experience Team if you still require our assistance on 0121 424 0808 or via email pals@uhb.nhs.uk the team will be able to help you with issues relating to your treatment and care.

Kind regards, Patient Experience Team


Provider responded

So helpful

Maternity
October 25, 2022
I had my son here, they were really really good. I felt really at ease, well as much as I could be!
Really felt listened to and they were so helpful especially with the feeding.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to post your comments regarding the service at the Maternity Department in Good Hope Hospital. It is lovely to receive such positive feedback from our patients. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.

Best wishes, Patient Experience Team


Provider responded

Helpful

Paediatrics/children services
October 25, 2022
My son had a seizure - everything was good. They were good with my son and were helpful and kind and caring.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to post your comments regarding your patient experience at Good Hope Hospital. It is lovely to receive such positive feedback from our patients.

Best wishes, Patient Services Team


Provider responded

Mom took in with acites and sepsis

Accident and emergency services
October 23, 2022
Mom was taken in Friday night to good hope hospital with sepsis and acites ,she has very swollen stomach, it's Sunday evening now she still waiting for a drain we was told the equipment was lost and a nurse was searching the hospital for it ,then was told there is no draining equipment for her stomach in the whole NHS!!!! this is disgusting ,how do I make a complaint? IV taken videos as if anything happens to her I have proof for my solicitor.
Catherine

Reply from Good Hope Hospital

Thank you for taking the time to provide feedback about Good Hope Hospital. We are really sorry to hear that your mother’s experience with our Emergency Department was not a positive one, in particular your long waits and the non-availability of equipment for her condition.

We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve your outstanding concerns, please be aware that if you acting on a relatives behalf we will need their consent to access their records. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808 press option 2, by email PALS@uhb.nhs.uk

Your feedback has been sent to the management team for the area so that they are aware of your mother’s experience.

Best wishes, Patient Experience Team


Provider responded

8 hours wait

October 20, 2022
Nightmare if you go to A&E at night or on weekends. Be ready for at least 8 hours wait.
Anonymous

Reply from Good Hope Hospital

We are sorry to hear of the long waiting times that you have had to experience. The service is under a great deal of pressure and staff do work hard to try and see patients as soon as they can. If you have any concerns about your treatment and care please get in contact with the PALS team who are there to help on 0121 424 0808 or via email pals@uhb.nhs.uk our team will look into your concerns.

Kind regards, Patient Experience Team


Provider responded

Brilliant

October 7, 2022
I had a follow up appointment from 6 weeks ago, they did a vision test and all was okay. Good Hope is brilliant.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to post your comments regarding your patient experience at Good Hope Hospital. It is important to us to receive feedback from our patients and It is lovely to receive such positive feedback.

Kindest regards, Patient Experience Team


Provider responded

They were good

October 7, 2022
They were good. I had a fit and went to pay for goods and the next minute there were people all around me. They called an ambulance and they took me to the hospital.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to post your comments regarding your patient experience at Good Hope Hospital. It is lovely to receive such positive feedback from our patients.

Best wishes, Patient Services Team


Provider responded

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Good Hope Hospital

Contact

0121 424 2000

Rectory Road
Sutton Coldfield
West Midlands
B75 7RR

Location

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