Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are pleased to hear that the processes around your appointments in cardiology are working so smoothly and that you are getting your appointment letters well in advance of your appointment, for example.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the slightly delayed response. We are pleased to hear that you were seen so promptly in the Emergency Department.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are pleased to hear that the social worker you encountered during your stay was so helpful.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the slightly delayed response. We are pleased to hear that despite the issues of being in over Christmas you were well looked after the staff you encountered.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope and Heartlands Hospitals Birmingham – apologies for the delayed response. We are pleased to hear that that you were kept informed of everything and were looked after well, but obviously sorry to hear that you had concerns over your food at Heartlands

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are pleased to hear that you were treated well and listened to during your recent admission.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are delighted to hear that at your appointment you were seen quickly and everything was explained clearly to you.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham

Dear Relative

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are so sorry to hear that your husband had such an unsatisfactory appointment and that it has taken so long for him to get a satisfactory one.

We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Facilitator at UHB

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are pleased to happy that all is well after your appointment at the spinal clinic.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham

Dear Marilyn

Thank you so much for taking the time to provide feedback about your regular appointments at Good Hope Hospital Birmingham – apologies for the delayed response.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham