Reviews (701)

Seen early - brilliant experience

April 14, 2023
It took a month from being referred from my GP to getting an x-ray at the hospital, it was a brilliant experience. The sign posting around the hospital was not good. I had no problems parking and got there early. I was seen early and out before the time of my actual appointment.
Anonymous

Reply from Good Hope Hospital

Thank you so much for taking the time to provide feedback about Good Hope Hospital. We are delighted to hear about the brilliant service you've received. It is always lovely to received such positive feedback from our patients.
If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.

Kindest regards, Patient Experience Team


Provider responded

Hospital is great

April 14, 2023
I broke my shoulder and they finished and done what they had to do. They put a strapping on it and sent me back home. I couldn't move it. They were giving me exercises on it. They said if I get any pains within the next 12 months to go straight up to the hospital. It's great like.
Anonymous

Reply from Good Hope Hospital

Thank you so much for taking the time to provide feedback about Good Hope Hospital. We are delighted to hear about the great service you've received. It is always lovely to received such positive feedback from our patients.
If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.

Kindest regards, Patient Experience Team


Provider responded

Administration is dreadful

unknown
March 31, 2023
I am still awaiting an appointment for an Ultrasound scan. Referral sent 15th March, phonecall to Radiology 27th March confirmed that referral received but still no appointment. Any business book appointments when the request is received but Radiology apparently just ignore them causing me two weeks delay in the procedure with a possible 12 week waiting list
Anthony

Reply from Good Hope Hospital

Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham. We are really sorry to hear that you have had difficulty getting an appointment.

You can call the Booking Centre on 0121 371 7070 or Email: MyAppointments@uhb.nhs.uk and hopefully the team there can assist you or signpost you to someone who can.

If you still experience problems please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at
https://www.uhb.nhs.uk/forms/contact-complaint-concern

Kindest regards, Patient Experience Team


Provider responded

Clerical error with spelling of name

March 30, 2023
It's bad because they keep changing my name. So far I have got four different names and those are not my names. They keep missing out writing the letter H, so instead of Theresa, they write Teresa.
Theresa

Reply from Good Hope Hospital

Thank you for taking the time to post your comments regarding the service at Good Hope Hospital. We are very sorry that we are unable to say what has gone wrong with the information contained on your patient database file, if you want to pursue this concern then please contact the PALS on 0121 424 0808 or via email pals@uhb.nhs.uk the team will be able to look into this issue for you with a view to getting to the source of the problem.

Best wishes, Patient Experience Team


Provider responded

Alright service

March 30, 2023
It seems alright to me because this is the second time I've been here.
George

Reply from Good Hope Hospital

Thank you for taking the time to post your comments regarding the service at Good Hope Hospital. It is lovely to receive positive feedback from our patients.

Best wishes, Patient Experience Team


Provider responded

Good

March 30, 2023
It has been good.
Antony

Reply from Good Hope Hospital

Thank you for taking the time to post your comments regarding the service at Good Hope Hospital.

Best wishes, Patient Experience Team


Provider responded

Good hospital

March 30, 2023
It's always been a good hospital.
Andrew

Reply from Good Hope Hospital

Thank you for taking the time to post your comments regarding the service at Good Hope Hospital.

Best wishes, Patient Experience Team


Provider responded

Fine

March 30, 2023
It's fine.
Dave

Reply from Good Hope Hospital

Thank you for taking the time to post your comments regarding the service at Good Hope Hospital.

Best wishes, Patient Experience Team


Provider responded

It's okay.

March 30, 2023
It's okay.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to post your comments regarding the service at Good Hope Hospital.

Best wishes, Patient Experience Team


Provider responded

Good because of waiting lists

March 30, 2023
I have always found it very good. It's good because of the waiting lists.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to post your comments regarding the service at Good Hope Hospital. It is lovely to receive such positive feedback from our patients.

Best wishes, Patient Experience Team


Provider responded

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Good Hope Hospital

Contact

0121 424 2000

Rectory Road
Sutton Coldfield
West Midlands
B75 7RR

Location

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