Reviews (701)

Staff were fine

February 6, 2023
Came for blood tests. Thought I’d be straight in and straight out. A few more people waiting, thought today would be quiet. Staff were fine and helpful. Car parking, all the cars are close together and can’t get through - hard to maneuver.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to post your comments regarding the service at Good Hope Hospital. It is lovely to receive such positive feedback from our patients.

Best wishes, Patient Experience Team


Provider responded

Best hospital

February 6, 2023
Best Hospital is here. They are looking after me so well my wife as well too.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to post your comments regarding the service at Good Hope Hospital. It is lovely to receive such positive feedback from our patients.

Best wishes, Patient Experience Team


Provider responded

Happy with visit

February 6, 2023
I’m happy about my visit today. As a patient I always call for the appointment.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to post your comments regarding the service at Good Hope Hospital. It is lovely to receive such positive feedback from our patients.

Best wishes, Patient Experience Team


Provider responded

Happy with service

February 6, 2023
It’s my first time here. I waited two weeks before I got the appointment. The appointment was needed urgently but they couldn’t get it earlier. I am happy with the healthcare service.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to post your comments regarding the service at Good Hope Hospital. It is lovely to receive such positive feedback from our patients.

Best wishes, Patient Experience Team


Provider responded

They are trying their best

February 6, 2023
I was very happy with the service, the appointment and booking was okay. Generally I am OK. They are trying their best. It’s a free service.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to post your comments regarding your patient experience at Good Hope Hospital. It is lovely to receive such positive feedback from our patients.

Best wishes, Patient Experience Team


Provider responded

The staff are good.

February 6, 2023
Been good. The staff are good, getting here is not a problem. You have to wait in the queue. Just come for the appointments now and again.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to post your comments regarding the Outpatient service at Good Hope Hospital. It is lovely to receive such positive feedback from our patients.

Best wishes, Patient Services Team


Provider responded

Can't fault it

February 6, 2023
32 years I've used this service and the experience has been very good. I have several health conditions and I can't fault the care. I had breast cancer in 2018 and the care I received, I can't fault it. Staff are good. They send text messages as reminders about the appointment and information in time. I was at a diabetic review and they booked the future appointment after I had gone, but received a letter online the same day for the future appointment. I also had a mammogram where I received a phone call at 7:30 on the Thursday evening and they gave me an appointment for the Saturday lunchtime. I barely had time to sit down and was called through and was in and out within 30 minutes. I got free parking in the hospital.
Anonymous

Reply from Good Hope Hospital

Thank you so much for taking the time to provide feedback about Good Hope Hospital, Breast Cancer Unit. We are delighted to hear about the excellent service you received from our highly skilled professional staff, that they were so helpful and attended to your needs.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Kindest regards, Patient Experience Team


Provider responded

Clinic running late

February 6, 2023
The plastic surgery clinic is running late, half an hour so far and last time it was 2 hours late. They do explain to me what is going on and send the appointments in a timely manner.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to post your comments regarding the Plastic Surgery Service at Good Hope Hospital. It is lovely to receive such positive feedback from our patients.

Best wishes, Patient Services Team


Provider responded

Had my pacemaker changed yesterday

Cardiology
January 31, 2023
The staff were amazing smiling and polite. The staff told me what was happened at each stage of the procedure. Well done Good Hope.
Beryl wynn

Reply from Good Hope Hospital

Thank you for taking the time to post your comments regarding the service at Good Hope Hospital. It is lovely to receive such positive feedback from our patients, staff love to hear that they have helped to make your patient experience a positive one.

Kind regards, Patient Experience Team


Provider responded

Good hope is no hope

January 30, 2023
Good hope is no hope. Very poor experience of the hospital for me.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to post your comments regarding the service at Good Hope Hospital. If you have any concerns that you would like answered please contact the Patient Relations Team on 0121 424 0808 or via email pals@uhb.nhs.uk the team will be able to help you resolve any issues you may have.

Best wishes, Patient Experience Team


Provider responded

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Good Hope Hospital

Contact

0121 424 2000

Rectory Road
Sutton Coldfield
West Midlands
B75 7RR

Location

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