Reviews (701)

Waited over a year and half for surgery

September 24, 2022
I was off work for a year and half waiting for surgery. I was on the NHS waiting list. My life was on hold and I was in a terrible place physically and mentally. A good friend stepped in and borrowed me the money so I could go Private and have my surgery, and return to work. I am now in debt with everything and I wasn't before this experience. I have been working at my job for 20 years. I had to claim benefits and the Universal Credit system was the most awful experience I have ever encountered, they didn't care that I was going through hell and I had to fight to get any money from them. The system is evil.
Anonymous

Reply from Good Hope Hospital

We are sorry to hear of the difficulties you were facing regarding a lengthy wait to be seen. If you have any concerns regarding treatment and care that you have received from University Hospitals Birmingham and would like to discuss them, then please contact the Patient Relations Team on 0121 424 0808 or by email: pals@uhb.nhs.uk

Kind regards, Patient Experience Team


Provider responded

Go home and wait for operation

September 14, 2022
Pain in hip for a month. Done X ray, wanted to see consultant, go home and wait for operation. Booked in for hip operation.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to post your comments regarding the service at Good Hope Hospital. It is lovely to receive feedback from our patients. Please contact our Patient Experience Team if you require our assistance on 0121 424 0808 or via email pals@uhb.nhs.uk the team will be able to help you with any issues you have raised.

Best wishes, Patient Experience Team


Provider responded

Waiting for neurology appointment

September 9, 2022
My experience of good hope hospital is reasonably good, although they failed to give me a follow-up after my ileostomy (it was during Covid) for over 14 months. Now waiting for neurology & Orthopaedic appointments, they are booked.
Anonymous

Reply from Good Hope Hospital

Thank you for taking time to leave feedback about your care at Good Hope Hospital whilst in the Neurology Department. We are pleased your experience has been good and sorry to hear of the difficulties you were facing regarding be seen again. If you have any concerns regarding your appointment, treatment and care and would like to discuss them, then please contact the Patient Services Team on 0121 424 0808 or by email: pals@uhb.nhs.uk who will be able to help and support you with the concerns you have raised.

Kind regards, Mona Campbell, Patient Experience Team


Provider responded

Stoma nurses are very helpful

September 9, 2022
Had 3 operations for removal of Colon cancer come for follow-ups CT scans and screening. The problems I have is hospital acquired UTI and accidental perforation of small intestine resulting in 6 weeks stay in hospital. Follow-up services have been good and on time. Stoma nurses are very helpful.
Anonymous

Reply from Good Hope Hospital

We are sorry to hear you have not had a positive patient experience and have had issues with the treatment that you received and the infection that acquired whilst in the hospital. We are pleased that you found the Stoma nurses helpful and that the follow-up services are good and on time. If you feel you wish to pursue any of the issues or concerns raised in this feedback please contact our Patient Relations Team on 0121 424 0808 or via email pals@uhb.nhs.uk

Kind regards, Patient Experience Team


Provider responded

Unsupportive and lack of communication

September 6, 2022
No hope. They're not supportive at all. I live over that area and had to travel all the way to the Royal Orthopedic Hospital. They never got back to me the communication was extremely poor. There was no communication to tell you the truth.
Anonymous

Reply from Good Hope Hospital

We are sorry to hear you have not had a positive patient experience please contact our Patient Relations Team if you require our assistance or wish to raise a concern about your treatment and care, the team can be contacted on 0121 424 0808 or via email pals@uhb.nhs.uk our team will look into your concerns.

Kind regards, Patient Experience Team


Provider responded

It was fine

September 1, 2022
I came for diabetic eye check which came back normal. It was fine. They saw me straight away. Explained everything to me.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to post your comments regarding your positive patient experience at Good Hope Hospital. It is lovely to receive such positive feedback from our patients.

Best wishes, Patient Experience Team


Provider responded

Really good interactions

September 1, 2022
Go there for my eyes. Difficult to get there by bus. Really good interactions.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to post your comments regarding your positive patient experience at Good Hope Hospital. It is lovely to receive such positive feedback from our patients.

Best wishes, Patient Experience Team


Provider responded

Got good care

September 1, 2022
Got good care, they asked me how I was.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to post your comments regarding your positive patient experience at Good Hope Hospital. It is lovely to receive such positive feedback from our patients.

Best wishes, Mona Campbell, Patient Experience Team


Provider responded

Great hospital

August 26, 2022
Quality - it's a great hospital. The staff are also great. I have a pacemaker and had my operation there. Really good.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to post your comments regarding your positive patient experience Good Hope Hospital. It is lovely to receive positive feedback from our patients.

Best wishes, Mona Campbell, Patient Experience Team


Provider responded

Referred for eyes

August 25, 2022
I was referred here for tests on my eyes. It was good.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to post your comments regarding your positive patient experience at Heartlands Hospital. It is lovely to receive positive feedback from our patients.

Best wishes, Mona Campbell, Patient Experience Team


Provider responded

Leave your Feedback


Good Hope Hospital

Contact

0121 424 2000

Rectory Road
Sutton Coldfield
West Midlands
B75 7RR

Location

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