Reviews (564)

In hospitals they are always running late

Accident and emergency services
January 11, 2019
In hospitals they are always running late no matter which hospital. When they are running late they let you know. In terms of infrastructure there is room to improve but this place is clean. Staff are polite and helpful
Anonymous

Reply from Good Hope Hospital

Responded: 18.02.19

Dear Anonymous

Thank you for taking the time to post your comments regarding the Service at Good Hope Hospital.

All patient feedback is important to us, whether it is negative or positive, as this helps the Trust to improve our services and make changes where necessary. We continually strive to improve our service for all patient’s and visitors.

Kind regards
Patient Experience Team


Provider responded

Not enough prioritisation in the waiting room

Orthopaedics
January 11, 2019
I've been visiting this hospital for the last two years with cancer and a broken wrist. I am treated very quickly-waiting is expected. When I see an oncologist it’s a long wait but can’t help it. 90% of the time nurses are good, you get an abrupt nurse who make you more anxious. There is not enough prioritization in the waiting rooms. You can see people need to be seen immediately but are not. I have been offered refreshments in the breast unit but not here. Even if you wait for hours no food is offered. There is no sandwiches in the machine. If you are waiting 3 hours or more they should offer you food and drink or have a porter to help. You can’t even leave to go buy food or go to the loo because you miss your spot. I sometimes come for a scan followed by an appointment. Can’t eat before scan then have to wait 4 hours for appointment. Why do we have an appointment system instead of tickets? Because they don’t keep to appointments. In addition, I can’t hear very well so have to sit strategically to be able to hear my name called. A screen would help.
Anonymous

Reply from Good Hope Hospital

Responded: 18.02.19

Dear Anonymous

Please accept my apologies for the delay in responding to your posting.

Thank you for taking the time to post your comments regarding your treatment at Good Hope Hospital.

I will forward your posting to the relevant senior teams and highlight to them, your comments regarding the waiting room facilities and the waiting times. Having read your posting, I appreciate that this would have been a very anxious time for you.

In addition, I will ask that your posting is shared with the relevant staff, as I am sure they will be delighted to read your positive comments.

Could I please ask you to contact us, if you would like us to look into your concerns in more detail call 0121 424 0808 or email uhb-tr.Complaints-ConcernsandCompliments@nhs.net in order to make any improvement we will need some more information.

With kind regards

Best wishes

Patient Experience Team


Provider responded

The treatment I received was not good at all

Accident and emergency services
January 11, 2019
The treatment I had was not very good. I have broken my fingers and the doctor just touched the tips and asked if I felt that and was asked to go out and buy my own medical supplies like plaster and gauze. They gave me a splint. The waiting area was okay & clean but the treatment I received was not good at all. It is a bit boring as there is nothing stimulating to read. The waiting times are not bad, only waited 30 minutes beyond my appointment. They sent me a letter for an appointment today but I think it’s a mistake because I had an appointment and a scan last week. Already received feedback. I hope it’s not a mistake because it means I have wasted my money to come here.
Anonymous

Reply from Good Hope Hospital

Responded: 22.01.19

Dear Anonymous

Thank you for taking the time to post your comments regarding Good Hope Hospital. I am extremely sorry that your experience was not satisfactory.

If you would be willing to provide further details of the particular ward or department, we can then advise the appropriate management team of your experience so they can make any necessary improvements. You can contact a member of the Patient Services Team on 0121 424 0808 or you can email your concerns to uhb-tr.Complaints-ConcernsandCompliments@nhs.net who can then take the necessary action.

Kind regards
Patient Services Team


Provider responded

Visual support is better for hearing problem

Ear Nose and Throat
January 11, 2019
If there is background noise, I can’t hear very well especially when they are talking. My hearing is getting worse and have to read peoples lips. When I come in they don’t ask me if I have problems with my hearing. Something visual would be better if I had a number I can then check and see when I come in. I have a band now when I come in which tells them I have a peanut allergy and penicillin so that’s good. I know am running late today but no one has told me. My appointment was an hour ago.
Anonymous

Reply from Good Hope Hospital

Responded:22 01.19

Dear Anonymous

Thank you for taking the time to post your comments regarding your recent patient experience at Good Hope Hospital.

All feedback is used by the Patient Experience Team to identify themes and trends across the organisation to highlight areas of improvement and areas of excellence. In order for your comments to be looked into, can you please contact the Patient Relations Team on 0121 424 0808 or via email uhb-tr.Complaints-ConcernsandCompliments@nhs.net so that you can provide more information to enable the teams to look into your concerns.

Once again thank you for taking the time to post your feedback, it is most appreciated.

Kind Regards
Patient Services Team


Provider responded

Sometimes busy

January 11, 2019
They send a map before your appointment which helps
Can't always get appointments here though and have to travel to other hospitals.
It's sometimes busy and difficult to get seating, otherwise the service is fine.
Anonymous

Reply from Good Hope Hospital

Responded: 22.01.19

Dear Anonymous

Thank you for taking the time to post your comments regarding your appointment at Good Hope Hospital. It is lovely to receive feedback from our patients about the service we provide.

If you would like our Patient Relations Team to look into why you are unable to get an appointment at Good Hope Hospital please contact them on 0121 424 0808 or via email uhb-tr.Complaints-ConcernsandCompliments@nhs.net. it may be the case that demand is outstripping capacity and in order to get a earlier appointment you may have to travel to another hospital.

Best wishes
Patient Services Team


Provider responded

There was no communication

Ophthalmology
January 11, 2019
Usually very good, last time I came there was an hours delay, and today the same. There was no communication. I had to be rushed here by my daughter who had another appointment. If I had been told, I would have taken my time. No liaison with patients. We already have many other worries and this compounds it. There was an elderly lady who was very distressed about the wait. I could have let her go before me but my daughter also had to go home.
Anonymous

Reply from Good Hope Hospital

Responded:22 01.19

Dear Anonymous

Thank you for taking the time to post your comments regarding your recent patient experience at Heartlands Hospital.

All feedback is used by the Patient Experience Team to identify themes and trends across the organisation to highlight areas of improvement and areas of excellence. In order for your comments to be looked into, can you please contact the Patient Relations Team on 0121 424 0808 or via email uhb-tr.Complaints-ConcernsandCompliments@nhs.net so that you can provide more information to enable the teams to look into your concerns.

Once again thank you for taking the time to post your feedback, it is most appreciated.

Kind Regards
Patient Services Team


Provider responded

Lack of good communication resulting in extra

Cancer services
November 20, 2018
I had hysteroscopy done at Good Hope Hospital, the doctor who did the procedure told me at that time, if I were you, I would be prepared to embrace cancer. He said that they can not be certain until they get the results in ten days time. This left me really terrified, I did not know if I had cancer, but I wrote letters to family in panic when they say the word cancer, it puts everything on hold. I then arranged and paid for a private scan to try to set some more answers before my test results could come through. It turns out that this test could not have detected my cancer, but at the time it made, me feel better. Eventually, I found out that I had cancer as I had a missed call and a voice mail from Macmillan cancer nurse, I never even managed to speak to her but the fact she had tried to contact me told me I had cancer.
The impact was horrendous. Worst time of my life. Overall the experience with Good Hope was good but this was a horrendous experience.
Denise Foxall

Reply from Good Hope Hospital

Responded: 21.12.18

Dear Denise

Thank you for taking the time to post your comments regarding your treatment at Good Hope Hospital.

All feedback is used by our Patient Experience Team to identify themes and trends across the organisation to highlight areas of improvement as well as areas of excellence. Your comments have been forwarded to the Patient Experience Team.

Please do not hesitate to contact the Patient Relations Team on 0121 424 0808 if you have any further or unresolved issues following your visit to Good Hope Hospital.

We make sure all stories are discussed at our senior team meetings and rely on feedback to both validate the improvements we are making or drive other change as necessary so thank you once again.

Kind regards

Patient Experience Team


Provider responded

The doctors at Good Hope took amazing care of me

November 19, 2018
I got pregnant with my 6th child in 2015 and was looked after by the Heartlands Hospital. On the 20 week scan they spotted something that was of concern and I was referred to specialist consultant care. The consultant told me that I would have to have a C-section, and they can’t guarantee that I will survive. The way I was treated made me very depressed and anxious. Every time I was in hospital I was just crying. I then decided to change my care to Good Hope Hospital, as I couldn’t cope with the way I was treated at Heartlands.
I was treated at the Good Hope by Dr XXX and Dr YYY and I am forever thankful for their support and care. They told me that they will look after me and that everything will be fine. They came with me to Heartlands Hospital when I had to have my C-section. I ended up having a healthy baby and I didn’t need hysterectomy either. The doctors at Good Hope took amazing care of me, and I would like to send a big thank to them for their care. I will always appreciate their help and seeing my healthy baby reminds me of them.
Anonymous

Reply from Good Hope Hospital

Responded: 21.12.18

Dear Anonymous

I am Glad to hear things worked well for you at Good Hope Hospital and you felt supported and cared for. I will make sure your comments are shared with the team and many thanks for taking the time to leave feedback.

I am sorry to learn that you found your experience at Heartlands Hospital to be traumatic. I am concerned about this and would like the opportunity to look into this in more detail, I would require some additional information from you.

Can I please ask you to contact Patient Relations Team on 0121 424 0808 or by email: bhs-tr.Complaints-ConcernsandCompliments@nhs.net I do hope this is acceptable and thank you for providing your comments, patient experience is very important to us.

Kind regards

Patient Experience Team


Provider responded

Nice and caring doctor is treating me

unknown
November 14, 2018
For my mobility problems I go to Good hope hospital where a very nice & caring doctor is treating me, he involves me in everything but he cannot operate me because of my epilepsy and he is looking trying to look for other solutions for me which is taking time. I am waiting since last few months with all the pain which has affected my everyday life. (very long wait)
Anonymous

Really Happy with Service

X-ray
August 30, 2018
X-Ray department / Doctors really happy with service.
Anonymous

Reply from Good Hope Hospital

Dear Anonymous

Thank you for taking the time to post your comments regarding the x-ray department at Good Hope Hospital. It is lovely to receive such positive feedback from our patients.

kindest regards

M Campbell

Patient Services


Provider responded

Leave your Feedback


Good Hope Hospital

Contact

0121 424 2000

Rectory Road
Sutton Coldfield
West Midlands
B75 7RR

Location

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