Good Hope Hospital
Feedback Rating
Based on 701 reviews
Reviews (701)
Getting any information is nightmare
September 14, 2021
Treatment of patients is good. Treatment of relatives is awful. A patient who is elderly, confused , bedbound and is unable to use a phone is just left with no communication with relatives. Getting any information from ward 11 is a nightmare.
So worried at not knowing
Gynaecology
September 14, 2021
After an ovarian cyst was discovered. After having bloods take, I was told ( by letter) I had an appointment to see consultant in clinic for February 2021. This was cancelled due to COVID ( which I understood) however, at the end of July ( and many phone calls to enquire about my appointment) I received a letter stating that I had an appointment in September. Great I thought thankfully, but THE VERY NEXT DAY I received another letter cancelling That appointment??? I rang to see if there was an explanation, no I was told, just “ clinic cancelled” and that I was back on the waiting list. As I know very little about ovarian cysts but do know it is approx 7 cm, which to me seems rather large. I need to know (a) do I need more blood test to see if cancerous? Do I need a further scan to see if it has grown, can this cause the terrible back pain I am suffering with. So worried at not knowing.
Excellent
August 31, 2021
Outpatients clinics - Excellent
Good
August 31, 2021
A&E experience was good.
Helpful and supportive
August 31, 2021
The team at Sleep Apnea Clinic was very helpful and supportive.
Unable to contact the Physiotherapy Dept
August 31, 2021
Unable to contact the Physiotherapy Dept. Phoned every day but always get the answering machine. I've had a full knee replacement done at then Veterans Clinic at Oswestry and they have sent them notification for physio l. I have heard nothing for 2 weeks and no one bothers to listen to voice mail or answer phone.
Midwife Team
August 30, 2021
I was induced with my baby, my induction took 4 days with no visitors or support. I had a panic attack when they were trying to break my waters, I felt I had no control or someone there to support me through this despite being a high risk pregnancy. I felt like I had no choice in my decision and was very out of control with no support. My baby is now 7 months and I have never met a health visitor, when I try to contact her she ignores me.
Rude staff & Unhelpful
August 17, 2021
Rude staff. Unhelpful. Lacking knowledge. Appointments cancelled often. Secretaries not answer phones, working from home with no way of answering phones.
Not as good as it should be
August 13, 2021
Not as good as it should be, can't read X-Rays with 5 broken ribs and told to return a week later as they discovered the broken ribs the day after. Don't answer the telephone
Poor Care
August 6, 2021
Poor care for patient mental health and poor communication. This has not changed with easing of restrictions as they haven't changed their operating procedures.
