Good Hope Hospital

Dear Sylvia,
I am very sorry to learn about your experience while your husband was in the hospital and the lack of updates on his treatment as promised and the impression that this has left. As a Trust we welcome the opportunity to review your husbands care. To do this I will be glad if you would be willing to contact our Patient Relations team on 0121 424 0808 or through email via: bhs-tr.Complaints-ConcernsandCompliments@nhs.net who can then take the necessary action.
Kind regards, Patient Experience Team.

Dear Sarah,
Thank you for taking time to post your comments regarding your experience at Good Hope Hospital. It is heart warming to receive such positive feedback.
Kind regards
Patient Experience Team

Dear Sandra,
Thank you for the positive feedback. We are pleased to read about your experience and even more pleased that your procedure was a success and you are recovering well after the treatment to your hand. Our Senior Staff and their team will be extremely pleased to receive such positive comments.
Best wishes, Patient Experience Team.

Thank you for taking time to post your comments regarding the A & E at Good Hope Hospital. It is heart warming to receive such positive feedback. Kind regards
Patient Experience Team

Dear Jessica,
Thank you for the positive feedback . We are delighted to hear about the positive experience your mum had at the Sheldon Unit. I will ensure that your comments are forwarded to the senior Management Team at Good Hope Hospital, Sheldon unit, who I am sure will be thrilled by your feedback. Once again, thank you for taking time to post your positive comments.
Kind regards, Patient Experience Team

I am very sorry to learn that your patient experience at Good Hope hospital was below average. As a Trust we welcome feedback like yours as it enables us to identify areas of improvement. If you would be willing to provide further details like your full name, date of birth and address we would be more than happy to review your experience with a view to impoving our services. You can do this by either contacting a member of the Patient Relations Team on 0121 424 0808 (lines open 9am - 3.30pm, Monday to Friday) or you can email your concerns to uhb-tr.Complaints-ConcernsandCompliments@nhs.net.
Kind Regards
Patient Experience Team

Thank you very much for your feedback regarding your experience at Good Hope Hospital, A&E Department. Can I please ask you to contact Patient Relations Team on 01214240808 or by email: uhb-tr.complaints-concernsandcompliments@nhs.net. If you wish to follow up on the concerns you have raised, I do hope this is acceptable and thank you for taking time to provide the feedback as patience experience is extremely important to us. Your feedback will be sent to the Senior Management Team for the department so that they are aware of your feedback.
Kind regards, Patient Experience Team.

Thank you for the positive feedback regarding your experience at Good Hope Hospital. We are indeed very pleased to receive such a positive comment. I will ensure that your feedback is forwarded to the senior management at Good Hope Hospital who I am sure will be thrilled to read it. Once again, Thank you for the feedback.
Kind regards, Patient Experience Team.

Dear Rachel,
I am very sorry to learn about the delay in surgery for cataract removal. Please make contact with our Patient Relations Team on 0121 424 0808 or through email via: bhs-tr.Complaints-ConcernsandCompliments@nhs.net who will try to assist.
Kind regards, Patient Experience Team

Dear Dawn,
Thank you for the excellent rating of your experience at Good Hope Hospital. We are indeed very pleased to receive the comment, even as we seek continuous improvement in order to serve you better. Once again, thank you for the feedback.
Kind regards
Patient Experience Team