Good Hope Hospital
Feedback Rating
Based on 656 reviews
Reviews (656)
I am usually very happy in waiting rooms
Outpatients
January 11, 2019
I am usually very happy in waiting rooms. The café is not open today and I had to walk down. I didn’t know there is a water fountain I could use. I was able to find a leaflet on the operation I am due to have in January/Feb and now can read it. The waits are quite long-but if Dr is taking time with patients then it’s worth the wait. However, no information is provided on how long we have to wait. Staff are friendly and helpful. I have a hearing problem but my consultant comes out and I can see him and listen out. It’s nice because he walks you back to the room.
I have never had trouble with waiting rooms
Outpatients
January 11, 2019
I have never had trouble with waiting rooms, this is the busiest its been. I was just announced there is a 30 min delay. Waiting for appointments to come through is a different matter. I was told in May that I will have second appointment, but I have only got it now. My GP referred me and I was told I have had all tests and need surgery. Then was told that she needs another referral. My Dr wrote one and the Dr at Good hope just filled it. No notification that they wouldn’t do it despite referral from GP. Went privately for an endoscopy because Dr refused to let me have one. Endoscopy revealed that I have a problem. When we had a letter asking us to choose a hospital and when we chose this one. Each time I visit we start anew as if they don’t know us.
In hospitals they are always running late
Accident and emergency services
January 11, 2019
In hospitals they are always running late no matter which hospital. When they are running late they let you know. In terms of infrastructure there is room to improve but this place is clean. Staff are polite and helpful
Not enough prioritisation in the waiting room
Orthopaedics
January 11, 2019
I've been visiting this hospital for the last two years with cancer and a broken wrist. I am treated very quickly-waiting is expected. When I see an oncologist it’s a long wait but can’t help it. 90% of the time nurses are good, you get an abrupt nurse who make you more anxious. There is not enough prioritization in the waiting rooms. You can see people need to be seen immediately but are not. I have been offered refreshments in the breast unit but not here. Even if you wait for hours no food is offered. There is no sandwiches in the machine. If you are waiting 3 hours or more they should offer you food and drink or have a porter to help. You can’t even leave to go buy food or go to the loo because you miss your spot. I sometimes come for a scan followed by an appointment. Can’t eat before scan then have to wait 4 hours for appointment. Why do we have an appointment system instead of tickets? Because they don’t keep to appointments. In addition, I can’t hear very well so have to sit strategically to be able to hear my name called. A screen would help.
The treatment I received was not good at all
Accident and emergency services
January 11, 2019
The treatment I had was not very good. I have broken my fingers and the doctor just touched the tips and asked if I felt that and was asked to go out and buy my own medical supplies like plaster and gauze. They gave me a splint. The waiting area was okay & clean but the treatment I received was not good at all. It is a bit boring as there is nothing stimulating to read. The waiting times are not bad, only waited 30 minutes beyond my appointment. They sent me a letter for an appointment today but I think it’s a mistake because I had an appointment and a scan last week. Already received feedback. I hope it’s not a mistake because it means I have wasted my money to come here.
Visual support is better for hearing problem
Ear Nose and Throat
January 11, 2019
If there is background noise, I can’t hear very well especially when they are talking. My hearing is getting worse and have to read peoples lips. When I come in they don’t ask me if I have problems with my hearing. Something visual would be better if I had a number I can then check and see when I come in. I have a band now when I come in which tells them I have a peanut allergy and penicillin so that’s good. I know am running late today but no one has told me. My appointment was an hour ago.
Sometimes busy
January 11, 2019
They send a map before your appointment which helps
Can't always get appointments here though and have to travel to other hospitals.
It's sometimes busy and difficult to get seating, otherwise the service is fine.
Can't always get appointments here though and have to travel to other hospitals.
It's sometimes busy and difficult to get seating, otherwise the service is fine.
There was no communication
Ophthalmology
January 11, 2019
Usually very good, last time I came there was an hours delay, and today the same. There was no communication. I had to be rushed here by my daughter who had another appointment. If I had been told, I would have taken my time. No liaison with patients. We already have many other worries and this compounds it. There was an elderly lady who was very distressed about the wait. I could have let her go before me but my daughter also had to go home.
Lack of good communication resulting in extra
Cancer services
November 20, 2018
I had hysteroscopy done at Good Hope Hospital, the doctor who did the procedure told me at that time, if I were you, I would be prepared to embrace cancer. He said that they can not be certain until they get the results in ten days time. This left me really terrified, I did not know if I had cancer, but I wrote letters to family in panic when they say the word cancer, it puts everything on hold. I then arranged and paid for a private scan to try to set some more answers before my test results could come through. It turns out that this test could not have detected my cancer, but at the time it made, me feel better. Eventually, I found out that I had cancer as I had a missed call and a voice mail from Macmillan cancer nurse, I never even managed to speak to her but the fact she had tried to contact me told me I had cancer.
The impact was horrendous. Worst time of my life. Overall the experience with Good Hope was good but this was a horrendous experience.
The impact was horrendous. Worst time of my life. Overall the experience with Good Hope was good but this was a horrendous experience.
The doctors at Good Hope took amazing care of me
November 19, 2018
I got pregnant with my 6th child in 2015 and was looked after by the Heartlands Hospital. On the 20 week scan they spotted something that was of concern and I was referred to specialist consultant care. The consultant told me that I would have to have a C-section, and they can’t guarantee that I will survive. The way I was treated made me very depressed and anxious. Every time I was in hospital I was just crying. I then decided to change my care to Good Hope Hospital, as I couldn’t cope with the way I was treated at Heartlands.
I was treated at the Good Hope by Dr XXX and Dr YYY and I am forever thankful for their support and care. They told me that they will look after me and that everything will be fine. They came with me to Heartlands Hospital when I had to have my C-section. I ended up having a healthy baby and I didn’t need hysterectomy either. The doctors at Good Hope took amazing care of me, and I would like to send a big thank to them for their care. I will always appreciate their help and seeing my healthy baby reminds me of them.
I was treated at the Good Hope by Dr XXX and Dr YYY and I am forever thankful for their support and care. They told me that they will look after me and that everything will be fine. They came with me to Heartlands Hospital when I had to have my C-section. I ended up having a healthy baby and I didn’t need hysterectomy either. The doctors at Good Hope took amazing care of me, and I would like to send a big thank to them for their care. I will always appreciate their help and seeing my healthy baby reminds me of them.
