Good Hope Hospital Healthwatch Birmingham

Time keeping not great

March 9, 2023

Time keeping not great, been waiting hour and 20 minutes at dermatology. Good staff though.

Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to post your comments regarding your patient experience at Good Hope Hospital. We are sorry that you had to wait for our services. We are continuing to have a great deal of pressure on our resources which is having a major impact on our waiting times. It is lovely to receive positive feedback from our patients about our staff, who do work hard to provide a good service.

Best wishes, Patient Experience Team

Used it for years

March 9, 2023

Used it for years. Covid has made a big change, you are not getting seen as you should be. I have crohns disease and have been sent for blood tests to allow me to have tablets for the condition.

Anonymous

Reply from Good Hope Hospital

We are sorry to hear you have not had a positive patient experience please contact our Patient Experience Team if you require our assistance or wish to raise a concern about your treatment and care, the team can be contacted on 0121 424 0808 or via email pals@uhb.nhs.uk

Kind regards, Patient Experience Team

Couldn’t do the bloods today

March 9, 2023

Transferred from QE Hospital to heartlands to Good hope to see another doctor. There is no point seeing the doctor without a blood test as that’s what they want to discuss. I have prostate cancer and I feel things go on the form again. Couldn’t do the bloods today as I didn’t have a form.

Anonymous

Reply from Good Hope Hospital

We are sorry to hear about the problem you were experiencing with your appointment. There should be a telephone number for the consultant on your appointment form, you can give them a ring regarding your treatment, if you need further support please contact our Patient Experience Team if you still require our assistance on 0121 424 0808 or via email pals@uhb.nhs.uk the team will be able to help you with issues relating to your treatment and care. '
Kind regards, Patient Experience Team

Always good

March 9, 2023

Always good. appointments tend to run a little bit late but it’s normal and the same everywhere. Quite clear directions and if not sure staff are helpful, polite and kind.

Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to post your comments regarding your patient experience at Good Hope Hospital. We are sorry that you had a bit of a wait for our services. We are continuing to have a great deal of pressure on our resources which is having a major impact on our waiting times.
Nevertheless, It is lovely to receive such positive feedback from our patients about our staff and service.

Best wishes, Patient Experience Team

All been very good and tentative

March 9, 2023

In general not too bad, been coming here for 44 years on regular basis. All been very good and tentative. Different today as they are running an hour late, which doesn’t usually happen but it is what is. They send me a email each time, its good to keep me informed then let appointments slide.

Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to post your comments regarding your patient experience at Good Hope Hospital. We are sorry that you had a long wait for our services. We are continuing to have a great deal of pressure on our resources which is having a major impact on our waiting times.

Nevertheless, It is lovely to receive such positive feedback from our patients.

Best wishes, Patient Experience Team

Wouldn’t use it again

March 9, 2023

Wouldn’t use it again. It’s too hectic don’t feel like I am getting what I need from them. Wasn’t a great experience having my son there. Aftercare was terrible.

Anonymous

Reply from Good Hope Hospital

We are sorry to hear about the problem you were experiencing with your appointment with your son, and that you felt you were not getting what you needed and the aftercare was wanting. If you feel you would like to follow up on these concerns please contact our Patient Relations Team if you still require our assistance on 0121 424 0808 or via email pals@uhb.nhs.uk the team will be able to help you with issues relating to your son’s treatment and care.

Kind regards, Patient Experience Team

Been waiting a little bit longer

March 9, 2023

Don’t know how to link the treatment center and other side. But well communicated with about appointment. Been waiting a little bit longer than usual.

Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to post your comments regarding the service at Good Hope Hospital. If you require directions around the hospital site please ask at the reception desk in the treatment centre, staff will be more than happy to help with directions.

Kindest regards, Patient Experience Team

Sings were good to follow.

March 9, 2023

It’s been time waiting 10 minutes. Staff very helpful and sings were good to follow.

Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to post your comments regarding the service at Good Hope Hospital. It is lovely to receive positive feedback from our patients.

Kindest regards, Patient Experience Team

Always been friendly

March 9, 2023

Always been friendly, seen straight away. Sometimes can be waits but that’s with everywhere. But they are always been good. Parking not great depends on what time and day you come. Disagree with the charging of parking too.

Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to post your comments regarding the treatment and care received from Good Hope Hospital. It is lovely to receive such positive feedback from our patients. Parking has always been an area of contention and whilst we are having to charge perhaps, there are different charges/concessions for patients that have to attend more frequently. You can get information about this from the parking hut in the visitors car park.

Kindest regards, Patient Experience Team

Over a month still waiting

February 27, 2023

The appointment is taking too long from hospital. Over a month still waiting for an appointment date.

Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to provide feedback about the Good Hope Hospital and apologies for the delayed response. We are really sorry to hear that your experience with our Appointment Department has not been a positive one and you haven't been able to get the appointment you were expecting.

If you still haven't received an appointment please call the Booking Centre on 0121 371 7070 or Email: MyAppointments@uhb.nhs.uk and hopefully the team there can assist you or signpost you to someone who can.

Please do try contacting PALS again as they are there to help with any outstanding concerns - they can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Kindest regards, Patient Experience Team

Good Hope Hospital

Reviews (843)

Time keeping not great

Used it for years

Couldn’t do the bloods today

Always good

All been very good and tentative

Wouldn’t use it again

Been waiting a little bit longer

Sings were good to follow.

Always been friendly

Over a month still waiting

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