Good Hope Hospital
Feedback Rating
Based on 701 reviews
Reviews (701)
No dignity or respect
April 6, 2021
Treated with no dignity or respect. Left in a wheelchair for 4 hours and not taken to the toilet when the clinicians know I need to go frequently due to having a Nephrostomy The NHS has got worse. Nobody could diagnose me and they sent me back to my GP to be referred to another clinic. This has taken 4 weeks and they said it was urgent
Great experience
April 1, 2021
Caring, compassionate, and reassuring to both me and my son. Seen swiftly. Great experience. Thank you.
Always been good
March 23, 2021
Always been good especially with my children, grandchildren and mom who passed away 3 years ago. The staff in resus did everything they could to keep her with us - sadly they were not able to save her.
Regular phone appointments
Haematology
March 22, 2021
Continued treatment during the lockdown. Regular phone appointments with the consultant.
Didn’t listen to me properly
February 18, 2021
Didn’t listen to me properly. Dismissive of my genuine symptoms.
Excellent
Accident and emergency services
February 12, 2021
Having accessed this with family members during the pandemic, I have experienced paediatric a&e and minors to be excellent.
It's an unsafe environment
February 12, 2021
A&E was not coping prior to the pandemic. Patients left on trolleys in majors for hours on end and being moved around A&E. Not being monitored and name called from the desk as they did not know where the patient was and the patient unable to let them know where they was. Poor attitude of nursing staff when requesting an update into care and no-one listens to concerns regarding regular medication missed due to being there for so long. Having spent 12 hours in A&E with my elderly mother and having no medication with us we were told we had had plenty of time to go home and fetch it. We ended up discharging her without any treatment as the situation was making her health worse. It was like hell in the ward. There was no-one to assist elderly patients with the toilet or with drinks and food. When elderly patients alone with dementia left on a trolley in the ward and called out no-one came. I went to them myself. A doctor was alerted and just brushed it away as nothing. There are no porters to take patients to x-ray and patients left queuing outside x-ray without any-one with them. It is an unsafe environment and terriying to have to go into hospital prior to the pandemic let alone now.
First class service
January 25, 2021
I was sent there by my G.P. The service I received was first class from start to finish. I was treated with the utmost respect and good humour, and left there feeling very reassured.
Good Service
December 8, 2020
I was referred for advisory as the Dr was unable to refer for an appt. I received a text with an appt for a procedure to be performed at Good Hope Hospital two weeks later.
Good
December 7, 2020
Good Hope outpatients department has been excellent.
