Good Hope Hospital
Feedback Rating
Based on 701 reviews
Reviews (701)
Extremely Helpful Staff
Cardiology
January 11, 2019
My previous experience was in September when I had a pacemaker check. It was on time and the staff were extremely helpful. We have always been satisfied. The place is clean and we really enjoy visiting. The nurses offer a lot of help. It’s really convenient to get to the hospital. We can find parking area easily but we came early to find a place to park in case we ran out of time.
They were very efficient and good
unknown
January 11, 2019
They were very efficient and good. I was called in and given discharge information. Refreshments were available, reception really good, processed us quickly and helped us out.
Overall Good (waiting rooms & Facilities)
Accident and emergency services
January 11, 2019
I was seen very quickly in the major A & E dept who then sent me to the minor dept which is a bit of a long wait. Although the hospital is very clean, the staff have been extremely helpful and friendly and there are a lot of facilities. Information sharing was good in the major section but not as good in the bigger reception. Although there is no water fountain, I was able to ask for water from the tap at the cafeteria.
Lack of information makes it worse
Accident and emergency services
January 11, 2019
The chairs could be a little bit more comfortable, the tidiness of the waiting room-it’s alright today but we have been here before when it hasn’t been very clean. There is access to the water fountains inside but none out here. Lack of information makes it worse. If you are going to be here for 7 hours then you can come with family. Parking- is costly with poor availability. A ticket system might work better than calling out especially for hearing impaired people.
Need more wheelchairs
unknown
January 11, 2019
Need more wheelchairs. Good ticket system. Lovely staff. Access to toilets good.
I am usually very happy in waiting rooms
Outpatients
January 11, 2019
I am usually very happy in waiting rooms. The café is not open today and I had to walk down. I didn’t know there is a water fountain I could use. I was able to find a leaflet on the operation I am due to have in January/Feb and now can read it. The waits are quite long-but if Dr is taking time with patients then it’s worth the wait. However, no information is provided on how long we have to wait. Staff are friendly and helpful. I have a hearing problem but my consultant comes out and I can see him and listen out. It’s nice because he walks you back to the room.
I have never had trouble with waiting rooms
Outpatients
January 11, 2019
I have never had trouble with waiting rooms, this is the busiest its been. I was just announced there is a 30 min delay. Waiting for appointments to come through is a different matter. I was told in May that I will have second appointment, but I have only got it now. My GP referred me and I was told I have had all tests and need surgery. Then was told that she needs another referral. My Dr wrote one and the Dr at Good hope just filled it. No notification that they wouldn’t do it despite referral from GP. Went privately for an endoscopy because Dr refused to let me have one. Endoscopy revealed that I have a problem. When we had a letter asking us to choose a hospital and when we chose this one. Each time I visit we start anew as if they don’t know us.
In hospitals they are always running late
Accident and emergency services
January 11, 2019
In hospitals they are always running late no matter which hospital. When they are running late they let you know. In terms of infrastructure there is room to improve but this place is clean. Staff are polite and helpful
Not enough prioritisation in the waiting room
Orthopaedics
January 11, 2019
I've been visiting this hospital for the last two years with cancer and a broken wrist. I am treated very quickly-waiting is expected. When I see an oncologist it’s a long wait but can’t help it. 90% of the time nurses are good, you get an abrupt nurse who make you more anxious. There is not enough prioritization in the waiting rooms. You can see people need to be seen immediately but are not. I have been offered refreshments in the breast unit but not here. Even if you wait for hours no food is offered. There is no sandwiches in the machine. If you are waiting 3 hours or more they should offer you food and drink or have a porter to help. You can’t even leave to go buy food or go to the loo because you miss your spot. I sometimes come for a scan followed by an appointment. Can’t eat before scan then have to wait 4 hours for appointment. Why do we have an appointment system instead of tickets? Because they don’t keep to appointments. In addition, I can’t hear very well so have to sit strategically to be able to hear my name called. A screen would help.
The treatment I received was not good at all
Accident and emergency services
January 11, 2019
The treatment I had was not very good. I have broken my fingers and the doctor just touched the tips and asked if I felt that and was asked to go out and buy my own medical supplies like plaster and gauze. They gave me a splint. The waiting area was okay & clean but the treatment I received was not good at all. It is a bit boring as there is nothing stimulating to read. The waiting times are not bad, only waited 30 minutes beyond my appointment. They sent me a letter for an appointment today but I think it’s a mistake because I had an appointment and a scan last week. Already received feedback. I hope it’s not a mistake because it means I have wasted my money to come here.
