Reviews (701)

The service and care I received was great

April 20, 2022
I was in hospital for 10 days in diabetes ward. The service and care I received was great.
Anonymous

Reply from Good Hope Hospital

Thank you for the taking time to leave feedback about your care at Good Hope Hospital. We really appreciate hearing positive comments regarding the services we provide. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.

Kind regards, Patient Experience Team


Provider responded

Its only the waiting time which is a issue

March 24, 2022
For the last two years I am waiting for a cataract operation. They have done my one eye but waiting for second one. Staff and doctors are very kind and helpful its only the waiting time which is a issue.
Anonymous

Reply from Good Hope Hospital

Please accept our apology for the late reply to your posting.

Thank you for the taking time to leave feedback about your care at Good Hope Hospital. We really appreciate hearing positive comments regarding the services we provide. I am sorry that you have had to wait so long for the second eye to be treated. If you still need to raise this as a concern please contact our Patient Relations Team on 0121 424 0808 (lines open 9am - 3.30pm, Monday to Friday) or you can email your concerns to pals@uhb.nhs.uk.

Kind regards, Patient Experience Team


Provider responded

it was okay ish

Accident and emergency services
March 17, 2022
spent 8 weeks in good hope on initially AMU but was moved up to ward 16. i did find some of the nurses on ward 16 were really good with interacting with me and supporting me with the reasons i was there. but there were also some staff who appeared to be fed up with me being there. so overall it was okay.
Anonymous

Reply from Good Hope Hospital

Sorry for the late reply to your feedback it has only recently been received.
Thank you for taking the time to post your comments regarding your experience at Good Hope Hospital.
All feedback is used by the Patient Experience Team to identify themes and trends across the organisation to highlight areas of improvement and areas of excellence. Your comments have been forwarded to the lead Manager for ward 16 hospital to highlight the concerns you have raised and also the praise for the staff at Good Hope Hospital.
Once again thank you for taking the time to post your feedback, it is most appreciated.

Kind Regards
Patient Services Team


Provider responded

Horrendous

March 7, 2022
I got to my appointment early when I got there they couldn't find my details so was refused to be seen i waited 18 months to be seen considering i was miss diagnosed for over a year
Anonymous

Reply from Good Hope Hospital

Please accept our apology for taking so long to respond to your posting which was recently received.

I am saddened to read your feedback, if you would like to discuss this further please do not hesitate to contact the Patient Relations Team on 0121 424 0808 or by email: pals@uhb.nhs.uk I do hope this is acceptable and thank you for providing your comments.

Patient Experience Team


Provider responded

They were brilliant

Cardiology
February 28, 2022
Went to hospital with heart attack and they were brilliant and fitted pace maker.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to post your comments regarding the Cardiology service at Good Hope Hospital. It is lovely to receive such positive feedback from our patients. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.

Best wishes, Patient Experience Team


Provider responded

Struggling to get an appointment

Ophthalmology
February 28, 2022
Been to Good Hope hospital to see eye consultant. After Covid phoned hospital and they said they will have to get letter from GP. She thinks that the appointment letter has been sent to a old address. She is struggling to get an appointment with eye consultant since last 2 years due to Covid and her vision is getting worse.
Anonymous

Reply from Good Hope Hospital

This posting has only recently been received. Please accept our apologies for not responding to your feedback. If you have any need to raise concerns about the treatment and care you received from Good Hope Hospital Ophthalmology please do not hesitate to contact the Patient Relations Team who can be contacted on 0121 424 0808 or via email pals@uhb.nhs.uk the team will be able to help you resolve your issues.

Kind regards, Patient Experience Team


Provider responded

Good fracture clinic

Orthopaedics
January 10, 2022
Had follow-up appointments at the fracture clinic at Good Hope following an operation at Heartlands. Sometimes long waiting times but always received considerate and reassuring advice from the consultant.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to post your comments regarding the service at Good Hope Hospital. It is lovely to receive such positive feedback from our patients. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.

Best wishes, Patient Experience Team


Provider responded

Every hospital I went to was brilliant

unknown
December 20, 2021
Last year I had Kidney Cancer during lockdown, without the hospital s in the Trust, I would have been in dire straits. As GP was rubbish, didn't see them at all, not even after I phoned them for a test result which they had had for months, containing the knowledge of my tumour, which got read over the phone. ! Every hospital I went to was brilliant.
Margaret Chamberlain

Reply from Good Hope Hospital

Sorry for our late reply this feedback has only recently been posted:
Thank you for taking the time to post your comments regarding the Oncology Service at Good Hope Hospital. It is lovely to receive such positive feedback from our patients.
Best wishes
Patient Services Team


Provider responded

Waited 12 months to see a consultant

October 7, 2021
I had to wait over 12 months to be seen by a consultant, who couldn’t examine me because of the pain I was in, who then sent me an appointment 8 weeks, if I hadn’t phoned up and said I couldn’t wait that long, I would be in more pain,
Anonymous

Reply from Good Hope Hospital

I am sorry to hear about your experience and I am concerned about the issues you have raised in your posting. If you could let the Patient Relations Team have some more details that would be very helpful. They can be e-mailed on pals@uhb.nhs.uk or contact Patient Services on 0121 424 0808. The team will be able to take the necessary action to look into your concerns.

Kind regards
Patient Experience Team


Provider responded

Good great staff

September 14, 2021
Good great staff
David Reeves

Reply from Good Hope Hospital

Dear David,
Thank you for taking time to post your comment regarding your experience at Good Hope Hospital. It is thrilling to receive such positive feedback and a five star rating. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage: www.uhb.nhs.uk/your-views
Kind regards
Patient Experience Team


Provider responded

Leave your Feedback


Good Hope Hospital

Contact

0121 424 2000

Rectory Road
Sutton Coldfield
West Midlands
B75 7RR

Location

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