Reviews (585)

Really Happy with Service

X-ray
August 30, 2018
X-Ray department / Doctors really happy with service.
Anonymous

Reply from Good Hope Hospital

Dear Anonymous

Thank you for taking the time to post your comments regarding the x-ray department at Good Hope Hospital. It is lovely to receive such positive feedback from our patients.

kindest regards

M Campbell

Patient Services


Provider responded

helpful staff

Accident and emergency services
June 5, 2018
I cut my hand at work went to hospital to get it stitched, when they done it they never give me the injection as well but apart from that yes they helped me
Anonymous

Reply from Good Hope Hospital

Responded: 05.07.18

Dear Anonymous

Thank you for taking the time and trouble to post your experience at Good Hope Hospital. If you have any concerns and would like to speak to someone about it please get in contact with us, we would like to reassure you that your any issues you may have will be taken seriously.

Please contact us on 0121 424 0808 or email bhs-tr.Complaints-ConcernsandCompliments@nhs.net

Kind regards

Patient Services


Provider responded

I have always received good service

November 3, 2017
Hospital appointments met
Gerald McCarty

Reply from Good Hope Hospital

Dear Gerald

Thank you for taking the time to post your comments regarding the service at Good Hope Hospital. It is lovely to receive such positive feedback from our patients.

Kindest regards

M Campbell

Patient Experience


Provider responded

Good experience of care when I had surgery

General Surgery
September 13, 2017
When I initially presented there, they listened, were attentive, very professional and they treated me with care and respect. They found the time to deal with me when I presented as an emergency and then had an operation.
Linton Shaw

tested falsley positive benzodiazepine drugs

Maternity
October 20, 2016
During my pregnancy I kept testing positive for a drug that would have had implications on the development of the fetus, I was not taking the drug. When I gave birth they did a tox screen which took 4 days (without my knowledge or consent). This delayed discharge from the hospital and I did not know why. I was later told that there had been a fault with lab tests which was causing false positive results.
Anonymous

Husband in hospital in very bad pain

Cancer services
August 19, 2016
Husband in hospital in very bad pain and was not given pain relief.

My husband was a patient for 4 days. He had cancer of the spine (and in other organs). He had a bell next to his bed that he was told to ring if he was in pain and needed staff. On one occasion he had been pressing the bell and asking for help five times and no-one came. A relative visited him and found him crying in pain. She asked the ward sister if she would go and look at him – she was told that the ward sister did not have time. She approached another nurse who was with the drugs station, she told my daughter that she could not leave the drugs to go and attend to him.
Anonymous

Whole experience over many years

August 15, 2016
Whole experience with Good Hope Hospital over many years 100 out of 10.
Anonymous

Just given painkillers for back

August 12, 2016
Left for 8 days in hospital (on ward) given painkillers in for back, but placed in gynecology ward.
Elizabeth Clarke

Horrible. Staff neglecting patients.

December 31, 2014
Whilst at good hope hospital I saw many bad practices followed. Staff neglecting patients, especially the vulnerable like the elderly. Examples of senior nurses rude to both the patients and visitors, was also present. Just a bad place to be. Avoid taking loved ones there
Anonymous

Regular appointments for myself and husband

October 23, 2014
Always understanding and listen to what we have to say and spend time explaining medication etc
J Neal

Reply from Good Hope Hospital

Thank you for taking the time to post your comments regarding the service at Good Hope Hospital. It is lovely to receive such positive feedback from our patients. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.

Best wishes, Patient Experience Team


Provider responded

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Good Hope Hospital

Contact

0121 424 2000

Rectory Road
Sutton Coldfield
West Midlands
B75 7RR

Location

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