Reviews (701)

Helpful

Paediatrics/children services
October 25, 2022
My son had a seizure - everything was good. They were good with my son and were helpful and kind and caring.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to post your comments regarding your patient experience at Good Hope Hospital. It is lovely to receive such positive feedback from our patients.

Best wishes, Patient Services Team


Provider responded

Mom took in with acites and sepsis

Accident and emergency services
October 23, 2022
Mom was taken in Friday night to good hope hospital with sepsis and acites ,she has very swollen stomach, it's Sunday evening now she still waiting for a drain we was told the equipment was lost and a nurse was searching the hospital for it ,then was told there is no draining equipment for her stomach in the whole NHS!!!! this is disgusting ,how do I make a complaint? IV taken videos as if anything happens to her I have proof for my solicitor.
Catherine

Reply from Good Hope Hospital

Thank you for taking the time to provide feedback about Good Hope Hospital. We are really sorry to hear that your mother’s experience with our Emergency Department was not a positive one, in particular your long waits and the non-availability of equipment for her condition.

We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve your outstanding concerns, please be aware that if you acting on a relatives behalf we will need their consent to access their records. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808 press option 2, by email PALS@uhb.nhs.uk

Your feedback has been sent to the management team for the area so that they are aware of your mother’s experience.

Best wishes, Patient Experience Team


Provider responded

8 hours wait

October 20, 2022
Nightmare if you go to A&E at night or on weekends. Be ready for at least 8 hours wait.
Anonymous

Reply from Good Hope Hospital

We are sorry to hear of the long waiting times that you have had to experience. The service is under a great deal of pressure and staff do work hard to try and see patients as soon as they can. If you have any concerns about your treatment and care please get in contact with the PALS team who are there to help on 0121 424 0808 or via email pals@uhb.nhs.uk our team will look into your concerns.

Kind regards, Patient Experience Team


Provider responded

Brilliant

October 7, 2022
I had a follow up appointment from 6 weeks ago, they did a vision test and all was okay. Good Hope is brilliant.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to post your comments regarding your patient experience at Good Hope Hospital. It is important to us to receive feedback from our patients and It is lovely to receive such positive feedback.

Kindest regards, Patient Experience Team


Provider responded

They were good

October 7, 2022
They were good. I had a fit and went to pay for goods and the next minute there were people all around me. They called an ambulance and they took me to the hospital.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to post your comments regarding your patient experience at Good Hope Hospital. It is lovely to receive such positive feedback from our patients.

Best wishes, Patient Services Team


Provider responded

Not very nice

October 3, 2022
Not very nice, not very nice at all. Ambulances and hospitals worry me.
Anonymous

Reply from Good Hope Hospital

We are sorry to hear of the difficulties you were facing. If you have any concerns regarding your treatment and care and would like to discuss them, then please contact the Patient Relations Team on 0121 424 0808 or by email: pals@uhb.nhs.uk

Kind regards, Patient Experience Team


Provider responded

Had to wait a long time

October 3, 2022
I was happy about going to the doctors at the hospital, but I had to wait a long time.
Anonymous

Reply from Good Hope Hospital

Thank you for our five star rating and for taking the time to post your comments regarding your positive patient experience at Good Hope Hospital. It is lovely to receive feedback from our patients.

Kindest regards, Patient Experience Team


Provider responded

They are nice

October 3, 2022
I went here and they found out I have gallstones and they're taking them out next week at 8am. They are nice.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to post your comments regarding your patient experience at Good Hope Hospital. It is lovely to receive feedback from our patients.

Best wishes, Patient Services Team


Provider responded

Doctors and nurses were very good.

September 27, 2022
I had a broken shoulder and ended up going in twice. They were very good. They don't stop all day, both the doctors and nurses.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to post your comments regarding your patient experience whilst in attending the Orthopaedics Department at Good Hope Hospital. I totally agree with you, although I appreciate the NHS is currently under pressure, it does offer a fabulous service. It is lovely to receive such positive feedback from our patients.

Best wishes, Patient Services Team


Provider responded

Long wait for appointment

September 27, 2022
Very hard to get an appointment at the eye department, you have to wait so long. Sometimes they give you an appointment and then cancel it a few days before and give you another appointment a month or 6 weeks after. Lately it's not as good as it used to be. In April last year, I was meant to have an appointment, then rearranged this appointment for September which they rearranged for late October. But I rand and said I couldn't wait that long and they have now given me on for mid October.
Anonymous

Reply from Good Hope Hospital

We are sorry to hear about the problem you are experiencing with your appointment’s, please contact our Patient Experience Team if you still require our assistance on 0121 424 0808 or via email pals@uhb.nhs.uk the team will be able to help you with the issue you have raised.

Kind regards, Patient Experience Team


Provider responded

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Good Hope Hospital

Contact

0121 424 2000

Rectory Road
Sutton Coldfield
West Midlands
B75 7RR

Location

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