Good Hope Hospital
Feedback Rating
Based on 701 reviews
Reviews (701)
After discharge care is poor.
January 30, 2023
General treatment is good but after discharge care is poor.
Had to wait an hour
January 27, 2023
Taxi there – taxi back. Had to wait an hour to see the doctor because he got stuck in traffic. Reception quite snoopy. Pending appointments is from July last year. Had stomach trouble. Went in for skin said they would send a letter, it was in January – Tuesday this week.
Looked after mum really well
January 12, 2023
Mum had a fall and was taken into hospital. They looked after mum really well. Though there was some confusion and discussions as to where mum would go to as she lived in residential care before hand and could not be discharged back there. We had a look around and wanted mum to come here.
Bad attitude
Accident and emergency services
December 25, 2022
Bad attitude from a nurse in A&E. All I asked her was when my son would be seen instead a d I got rude, nasty, impolite attitude from her. She was also happy standing there taking photos on her personal mobile phone and texting instead of attending to people.
Good
December 23, 2022
Good, looked after me. I’ve been there since 2016 when I was diagnosed. Every 6 weeks have an x-ray and then 6 week have a scan. They are keeping an eye on me. they referred me to ROH for my hip and spine. Had to have 4 injections in my back and referral took around 8 months. They have also referred me to lung clinic but won’t get an appointment until mid of next year because of Covid. They phoned me and told that I am on the list but said It wouldn’t be until mid of next year.
That was fine
December 22, 2022
That was fine in and out really quick, would say it will take 3 hours. So had a scan done and mammogram, saw the doctor twice and gave me my results there and that was within an hour.
Relative waiting up to 10 hrs
Accident and emergency services
December 20, 2022
My son has been there since around 6pm it is now 4am in the morning. He has been sent home twice this week antibiotics with a severe chest infection after hrs of waiting , .He was breathless today and is back waiting again in A&E other patients where leaving as they where told to expect a 10hr wait. Its disgusting. It is clear that my son has pneumonia he has coughing frantically and the antibiotics havent touched it..He asked to use my inhaler today as he couldnt breathe, They sent him for an XRAY on the first visit & said he has a large shadow over his lungs. If it was treated properly in the first place there would be less queues so others have a better chance of being seen instead of having no choice but to go home untreated. Most people would have paid taxi fares or parking tickets ,Its disgusting.
12 hour wait with a vulnerable 4 year old
Accident and emergency services
December 12, 2022
So yesterday my 4 yr old grandson, who was diagnosed and treated with steroids for croup on Friday, waited in a queue on 111 for over 10 hours their position never altered in all that time. So eventually mum and dad took him to A&E where they waited for over 6 hours he had a temp of over 39. Which no medication was touching. Eventually they came home as mum was told they still faced another 6 hours to see a dr. Apparently patients were seated on the floor helping each other … as medical staff were completely overwhelmed. Today there was a 4 hour queue on the telephone to get a GP’s appointment. He was finally seen at 4pm today diagnosis severe chest infection, possibly pneumonia. Then …. There is a shortage of antibiotics so dad was left trawling local pharmacies to locate some. The antibiotics needed- standard amoxicillin suspension. 111 finally called us back at 11am today once a gp’s appointment had been secured. 17hours AFTER 111triage deemed it necessary to see him within an hour.
He is one very poorly little boy. Probably far more poorly than if he’d been seen yesterday.
I’d like to know who I complain to in the abscence of our MP.
Health service is completely overwhelmed. I knew that when my husband died in August. It seems now they cannot even prioritise small vulnerable children.
Terrifying .
He is one very poorly little boy. Probably far more poorly than if he’d been seen yesterday.
I’d like to know who I complain to in the abscence of our MP.
Health service is completely overwhelmed. I knew that when my husband died in August. It seems now they cannot even prioritise small vulnerable children.
Terrifying .
I get the help
December 12, 2022
Taken myself there when I need to see a doctor. I get the help unless you catch something from there.
I have to get referred
December 12, 2022
Went there for rehabilitation for 11 months and dealt with all consultants. I went up to the hospital to try to speak with someone and they say I have to get referred.
