Good Hope Hospital

Thank you for taking the time to provide feedback about Good Hope Hospital. We are really sorry to hear that your experience with our appointment system was not a positive one, in particular your long wait after being given an appointment time.

We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve your outstanding concerns. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808 press option 2, by email PALS@uhb.nhs.uk

Best wishes
Mona Campbell
Patient Experience Facilitator at UHB

Thank you for taking the time to provide feedback about Good Hope Hospital. We are really sorry to hear that your experience with our Emergency Department was not a positive one, in particular your long waits at various stages.

We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve your outstanding concerns. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808 press option 2, by email PALS@uhb.nhs.uk

Best wishes
Mona Campbell
Patient Experience Facilitator at UHB

We are sorry to hear that you had a poor patient experience at Good Hope Hospital and that you found the staff to be rude and your treatment was bad. We take the issues you have raised very seriously and would like to look into the concerns you have raised.

Please contact our Patient Relations Team if you feel you are able, so that we can look into the care and treatment you experienced , you can call them on 0121 424 0808 or via email pals@uhb.nhs.uk the team will be able to look into with the issues you have raised.

Kind regards, Patient Experience Team

We are delighted to hear about the positive patient experience you had when you attended for your scan and the sound advice given as regards further exploration. It is good to hear you pursued your need for further investigation and it has resulted in a better outcome, particularly getting the referral back to us for surgery. Your kind words have been forwarded to the senior staff responsible for the department so they can share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.

Kind regards, Patient Experience Team

Thank you for taking the time to post your comments regarding the service at Good Hope Hospital. It is lovely to receive positive feedback from our patients.

Best wishes, Patient Experience Team

Thank you for taking the time to post your comments regarding the service at Good Hope Hospital. It is lovely to receive positive feedback from our patients.

Best wishes, Patient Experience Team

Thank you for taking the time to post your comments regarding the service at Good Hope Hospital. It is lovely to receive such positive feedback from our patients.

Best wishes, Patient Experience Team

Thank you for taking the time to post your comments regarding the service at Good Hope Hospital. It is lovely to receive positive feedback from our patients, we are sorry that your appointments were changed on several occasions if you feel you would like an explanation for this please contact the department in question or if you need assistance contact the Patient Relations Team on 0121 424 0808 or via email pals@uhb.nhs.uk the team will be able to help you resolve your issues.

Best wishes, Patient Experience Team

I am sorry to hear about your experience and I am concerned about your poor patient experience and the lack of communication you are experiencing. If you wish to pursue the issue you have raised could you let the Patient Relations Team know on 0121 424 0808 or by email: pals@uhb.nhs.uk. The team will be able to deal with your concern and take the necessary action in order to resolve the issues you have raised.

Kind regards
Patient Experience Team