Good Hope Hospital
Feedback Rating
Based on 589 reviews
Reviews (589)
We had to wait, but staff were really nice
March 9, 2020
My mother was waiting in A and E and was waiting for a bed from 5pm on the Monday and was still waiting for a bed to be available on Tuesday evening at 9pm. I was really surprised with the length we had to wait, but staff were really nice, always checking to find out if she was comfortable. We were all tired but were disappointed with the waiting time and the noise sick people had to listen to while they waited. Staff did a good job with the care in which she received once a ward was found.
Excellent service & treatment
Ear Nose and Throat
February 21, 2020
I go there for eyes and ears. Nothing bad to say. Excellent service & treatment always explained well.
Excellent caring service
Ophthalmology
February 21, 2020
Low vision Dept - No problems.
Excellent caring service.
Always helpful and informative.
Excellent caring service.
Always helpful and informative.
The care was fantastic
February 11, 2020
The care was fantastic. Facilities are good. Staff helpful and engage patients and family in all the decisions regarding treatment. Excellent follow-up and after discharge information and support provided.
Dreadful
Trauma & orthopaedics
February 10, 2020
I had an appointment at the trauma and orthopaedics unit
In good hope hospital. The appointment was fine and I was told I would have an ultrasound injection
In a few weeks and a return appointment in 3 months.
However when I went back to reception to hand my form in there was no one there and a large queue was forming the receptionist was very flustered. The next day I had a phone call from her asking why I had not given my form in I told her I had then she found it, and made an appointment for my injection on 1st may, this does not seem correct to me and I feel her to be extremely inefficient and I’m not Happy about this at all.
In good hope hospital. The appointment was fine and I was told I would have an ultrasound injection
In a few weeks and a return appointment in 3 months.
However when I went back to reception to hand my form in there was no one there and a large queue was forming the receptionist was very flustered. The next day I had a phone call from her asking why I had not given my form in I told her I had then she found it, and made an appointment for my injection on 1st may, this does not seem correct to me and I feel her to be extremely inefficient and I’m not Happy about this at all.
They will not respond to your phone calls
February 10, 2020
They will not respond to your phone calls, this phone service I think should be shut down. Test results are never on time, they will say two days and you will get it two weeks.
Elderly father, taken by ambulance, no answer
Geriatric Medicine
February 2, 2020
Not good. My elderly father who can't walk without a frame and has no wheelchair was called at home late at night and told to get himself to AMU asap as potassium levels were life threatening. He went by ambulance and spent 4 days there during which time we never saw the same doctor twice and were told something different each time.
On Friday the doctor said he would stay on AMU because his condition needed banishing but if under control he could leave on Monday, as there was a care package in place.
Then Saturday morning he gets transferred to good Hope - elderly care unit. No calls to family - they had contact numbers. No explanation
On visiting Saturday and asking to speak to a doctor, I was told there is only one doctor covering all wards and this wasnt an emergency. He was out in a room on his own, still not been out of bed and is rapidly going downhill. Confused and has no idea how long he has been there Nobody checking he is eating, he is constantly thirsty but nit allowed to drink because if oedema and has been lying on a bed now for 6 days with no physio or attempt to get him walking and moving. This is a hateful place and we just want him home or referred to hospice care, but nobody seems to know anything every time you ask for information. I really despair that he will due there with no dignity.
This is a poorly run hospital with everyone delegating responsibility to someone else.
On Friday the doctor said he would stay on AMU because his condition needed banishing but if under control he could leave on Monday, as there was a care package in place.
Then Saturday morning he gets transferred to good Hope - elderly care unit. No calls to family - they had contact numbers. No explanation
On visiting Saturday and asking to speak to a doctor, I was told there is only one doctor covering all wards and this wasnt an emergency. He was out in a room on his own, still not been out of bed and is rapidly going downhill. Confused and has no idea how long he has been there Nobody checking he is eating, he is constantly thirsty but nit allowed to drink because if oedema and has been lying on a bed now for 6 days with no physio or attempt to get him walking and moving. This is a hateful place and we just want him home or referred to hospice care, but nobody seems to know anything every time you ask for information. I really despair that he will due there with no dignity.
This is a poorly run hospital with everyone delegating responsibility to someone else.
Brilliant
Accident and emergency services
January 30, 2020
I am due to have my gallbladder removed in a fortnight, I had a partiality severe attack and was brought to Good Hope A& E the staff in minors treated me with the most impressive care treating me proffessionaly and with kindness and humour helping me cope during a stressful time.
Really good service.
January 20, 2020
Really good service. Went in with a pulled shoulder – this was x rayed and I was seen within five minutes of x ray by a doctor.
Appalling and uncaring elderly care
Geriatric Medicine
December 28, 2019
My father, who is very frail and experiences severe breathing difficulties due to heart failure, was admitted to Ward 9 at Good Hope hospital. He was put in a side room due to carrying the flu virus. He was left for long periods with no attention. When he rand the buzzer it was frequently ignored. One evening I tried it twice myself when my father needed firstly a bed pan and then attention because of breathlessness. The first time it was ignored for 15 minutes then one of the nurses asked for it to be turned off ( I was stood at the desk waiting to see a doctor). I went back to the room to turn it back on and after another 10 minutes I had to find a nurse myself to ask for a bedpan. The second time, when he needed help with his breathing it was ringing for 25 minutes with no response. I had to go to the desk where 2 nurses were stood to be told that they were busy. Only when I insisted that he needed help with breathing did they actually come to the room. He is lying helpless in bed, unable to move his legs and with very little mobility or strength in his arms and is left in discomfort for hours. I have each day had to try to move him up the bed to make him more comfortable. On three days I have tried to ring the ward for information but the phone was unanswered. I waited 45 minutes on each occasion before having to give up and go to the ward in person. Father is no longer able.to feed himself but no one is monitoring his food intake and I am having to feed him when I visit at the evening mealtime. Tonight I had to leave him in tears because he knew he would be ignored the moment I left.
I have always had the highest praise for Good Hope hospital and we have received exceptional care from the many departments we have used but Ward 9 is totally disgraceful.
I have always had the highest praise for Good Hope hospital and we have received exceptional care from the many departments we have used but Ward 9 is totally disgraceful.
