Reviews (527)

Horrible. Staff neglecting patients.

December 31, 2014
Whilst at good hope hospital I saw many bad practices followed. Staff neglecting patients, especially the vulnerable like the elderly. Examples of senior nurses rude to both the patients and visitors, was also present. Just a bad place to be. Avoid taking loved ones there
Anonymous

Regular appointments for myself and husband

October 23, 2014
Always understanding and listen to what we have to say and spend time explaining medication etc
J Neal

Reply from Good Hope Hospital

Thank you for taking the time to post your comments regarding the service at Good Hope Hospital. It is lovely to receive such positive feedback from our patients. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.

Best wishes, Patient Experience Team


Provider responded

Excellent

October 23, 2014
Blood test and bladder test - I had cancer 5 years ago.
Jack Roberts

Reply from Good Hope Hospital

Thank you for taking the time to post your comments regarding your patient experience at Good Hope Hospital. It is lovely to receive such positive feedback from our patients.

Best wishes
Patient Services Team


Provider responded

Very Bad Experience Over Maternity

September 24, 2014
I would recommend to others that they choose a different hospital.
I had to wait for more than two hours. While I was waiting a lady arrived out of pain. She was told that it was false pain but later after an hour, she came back soaked with blood. She had been driving on her own. Just think if something had happened to her while she was driving?
Anonymous

Reply from Good Hope Hospital

I am sorry to have read your comments regarding your patient experience. As a Trust we take these concern very seriously. Your feedback has been sent to the senior management team for Maternity so that they are aware of your patient experience. If you would like to speak to a senior manager about the concerns you have raised please do not hesitate in contacting a member of the Patient Relations Team on 0121 424 0808 (lines open 9.00am - 4.00pm, Monday to Friday) or you can email your concerns to pals@uhb.nhs.uk.

I do hope this is acceptable and thank you for providing your comments, patient experience is very important to us.

Kind regards, Patient Experience Team


Provider responded

Elderly relative inpatient earlier this year

September 8, 2014
At best overall standard of care relative received was poor; at worse undignified and neglectful. Communication non-existent. Discharge letter had completely wrong diagnosis/reasons for stay recorded. Made worse since in that put in official complaint and no formal response as yet - approx 7mths later. Woman in PALS has been lovely but waiting on response from clinical areas so has been unable to process. Does not make me feel that the areas involved care, which actually only reinforces the experiences at the time.
Anonymous

Reply from Good Hope Hospital

We are sorry to hear of the difficulties experienced by your relative and the poor and undignified care they received. As a Trust we take these concern very seriously and will be looking into the issues you have raised. The PALS team work very hard to try and reach a resolution and to get answers for issues raised by our patients and their families. If you are still not happy with the response from the team then it will be sent to the complaints team and treated as a formal complaint. If you have put in a formal complaint and you have not had confirmation that the complaint has been received then the PALS team can chase this up for you.
Please contact our Patient Relations Team on 0121 424 0808 (lines open 9am - 3.30pm, Monday to Friday) or you can email your concerns to pals@uhb.nhs.uk. If you wish to pursue any ongoing issues. The team will be able to assist you in getting your concern look into.

I am sorry that your relatives experience was not a positive one.

Kindest regards, Patient Experience Team


Provider responded

Good

June 18, 2014
Short wait and a positive experience
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to post your comments regarding your patient experience at Good Hope Hospital. It is lovely to receive such positive feedback from our patients.

Best wishes
Patient Services Team


Provider responded

Brilliant in all respects

June 14, 2014
Fantastic endoscopy service
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to post your comments regarding the Endoscopy Service at Good Hope Hospital. It is lovely to receive such positive feedback from our patients.

Best wishes
Patient Services Team


Provider responded

Leave your Feedback


Good Hope Hospital

Contact

0121 424 2000

Rectory Road
Sutton Coldfield
West Midlands
B75 7RR

Location

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