Reviews (701)

Taken 3 years now.

December 12, 2022
My little boy 4 months old has eczema and was referred to dermatology taken 3 years now. Doctor says too many people waiting.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to provide feedback about Good Hope Hospital – apologies for the delayed response. We are really sorry to hear that you had such a long wait.

We are keen to listen to your concerns in more detail to understand more about what has happened. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Kindest regards, Patient Experience Team


Provider responded

Long wait

Accident and emergency services
December 12, 2022
Take kids to emergency when they cannot get an appointment. Long wait, sometimes wait till 5 / 6 am in the morning from going in the night. Sometimes go at 8am and leave at 4pm.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to provide feedback about Good Hope Hospital. We are really sorry to hear that your experience with our Paediatric Emergency Department was not a positive one, in particular the issues with the long waits you experienced.

We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Kindest regards, Patient Experience Team


Provider responded

complete lack of communication from anyone

Trauma & orthopaedics
December 9, 2022
rude abrasive nurses who couldn't care less. left alone and not eating for 3 days, nurses couldn't be bothered. I feel that at 83 he is being left to die on ward 16
Mrs Christine Hendry

Reply from Good Hope Hospital

Thank you for taking the time to provide feedback about the Good Hope Hospital and apologise for the delayed response. We are really sorry to read about the concerns you have raised and in particular the issues with the lack of support and the attitude the a nurses.

We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Kindest regards, Patient Experience Team


Provider responded

Good

December 6, 2022
It's been good, there for appointment. Tell me somewhere that is better.
Anonymous

Reply from Good Hope Hospital

Thank you so much for taking the time to provide feedback about Good Hope Hospital. We are delighted to hear about the very good and helpful service you've received. It is always lovely to received such positive feedback from our patients.

If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.

Kindest regards, Patient Experience Team


Provider responded

Hard to communicate with staff

November 25, 2022
I used the hospital. It was hard to speak. Today has helped to be able to tell the nurse what is wrong. Nurse was very nice.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to post your comments regarding the Service at Good Hope Hospital. It is lovely to receive such positive feedback from our patients especially when you have benefitted from being able to speak to a nurse. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.

Best wishes, Patient Experience Team


Provider responded

They were really good

November 24, 2022
I had surgery at Good Hope hospital, they were really good no problem at all. Easy to get to. I’ve had better luck in getting hospital appointments than GP.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to leave feedback about your care at Good Hope Hospital. We really appreciate hearing positive comments regarding the services we provide. Your kind words will be shared with the staff and the senior management, as they will be extremely pleased to hear they have made such a positive impact on your patient experience.

Kind regards, Patient Experience Team


Provider responded

Good doctors

November 21, 2022
I was in there for 10 hours. I waited a good many hours to see the doctor. They were really good when I saw them. They did X-rays and blood tests. It turned out I had a fracture in my back. Hospital was brilliant. They sent my results to the GP the next day but I had to wait weeks to discuss them with my doctor.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to post your comments regarding your patient experience at Good Hope Hospital. We are sorry that you had such a long wait for our services. We are continuing to have a great deal of pressure on our resources which is having a major impact on our waiting times.

It is always lovely to receive positive feedback about our staff from our patients.

Kind regards, Patient Experience Team


Provider responded

Endoscopy team,superb

Cancer services
November 17, 2022
From bowel cancer screening through to colonoscopy procedure really,good information and brilliant staff,never done a review before,but I was impressed
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to post your comments regarding the service at the Endoscopy Clinic in Good Hope Hospital. It is lovely to receive such positive feedback from our patients. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.

Kindest regards, Patient Experience Team


Provider responded

11 Hour Waiting

Accident and emergency services
November 16, 2022
I arrived at a&e at 5pm and was initially told that waiting time was 4-5 hours. This timeframe grew and grew. I managed to get seen by a doctor at 3.50am the following morning. I was then told I would need to wait a further 3 hours for blood test results. I have had sciatica for 4 weeks and the plastic seats were unbearable so decided to discharge myself. My partner who had driven me had had no sleep and had work an hour later. We had been there 11 hours and it would have stretched to 14 if we had waited for the results. We watched many patients discharge themselves who were desperate to be seen. We witnessed a patient collapse forward from their wheelchair in the waiting room and patients arrived after driving themselves as no ambulances were available. If we had been told at the beginning that the wait would be that long we definitely wouldn’t have stayed but I would have gone by myself the following morning. We were told there was a lack of doctors.
Claire Dawson

Reply from Good Hope Hospital

We are sorry to hear about the problem you were experiencing with your appointment and that you have had to experience such long waiting times to be seen. The Trust and the NHS is under a great deal of pressure at present so please contact our Patient Experience Team if you still require our assistance on 0121 424 0808 or via email pals@uhb.nhs.uk the team will be able to help you with issues relating to your treatment and care.

Kind regards, Patient Experience Team


Provider responded

So helpful

Maternity
October 25, 2022
I had my son here, they were really really good. I felt really at ease, well as much as I could be!
Really felt listened to and they were so helpful especially with the feeding.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to post your comments regarding the service at the Maternity Department in Good Hope Hospital. It is lovely to receive such positive feedback from our patients. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.

Best wishes, Patient Experience Team


Provider responded

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Good Hope Hospital

Contact

0121 424 2000

Rectory Road
Sutton Coldfield
West Midlands
B75 7RR

Location

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