Good Hope Hospital

We are sorry to hear about the problem you were experiencing with your appointment. There should be a telephone number for the consultant on your appointment form, you can give them a ring regarding your treatment, if you need further support please contact our Patient Experience Team if you still require our assistance on 0121 424 0808 or via email pals@uhb.nhs.uk the team will be able to help you with issues relating to your treatment and care. '
Kind regards, Patient Experience Team

Thank you for taking the time to post your comments regarding your patient experience at Good Hope Hospital. We are sorry that you had a bit of a wait for our services. We are continuing to have a great deal of pressure on our resources which is having a major impact on our waiting times.
Nevertheless, It is lovely to receive such positive feedback from our patients about our staff and service.

Best wishes, Patient Experience Team

Thank you for taking the time to post your comments regarding your patient experience at Good Hope Hospital. We are sorry that you had a long wait for our services. We are continuing to have a great deal of pressure on our resources which is having a major impact on our waiting times.

Nevertheless, It is lovely to receive such positive feedback from our patients.

Best wishes, Patient Experience Team

We are sorry to hear about the problem you were experiencing with your appointment with your son, and that you felt you were not getting what you needed and the aftercare was wanting. If you feel you would like to follow up on these concerns please contact our Patient Relations Team if you still require our assistance on 0121 424 0808 or via email pals@uhb.nhs.uk the team will be able to help you with issues relating to your son’s treatment and care.

Kind regards, Patient Experience Team

Thank you for taking the time to post your comments regarding the service at Good Hope Hospital. If you require directions around the hospital site please ask at the reception desk in the treatment centre, staff will be more than happy to help with directions.

Kindest regards, Patient Experience Team

Thank you for taking the time to post your comments regarding the service at Good Hope Hospital. It is lovely to receive positive feedback from our patients.

Kindest regards, Patient Experience Team

Thank you for taking the time to post your comments regarding the treatment and care received from Good Hope Hospital. It is lovely to receive such positive feedback from our patients. Parking has always been an area of contention and whilst we are having to charge perhaps, there are different charges/concessions for patients that have to attend more frequently. You can get information about this from the parking hut in the visitors car park.

Kindest regards, Patient Experience Team

Thank you for taking the time to provide feedback about the Good Hope Hospital and apologies for the delayed response. We are really sorry to hear that your experience with our Appointment Department has not been a positive one and you haven't been able to get the appointment you were expecting.

If you still haven't received an appointment please call the Booking Centre on 0121 371 7070 or Email: MyAppointments@uhb.nhs.uk and hopefully the team there can assist you or signpost you to someone who can.

Please do try contacting PALS again as they are there to help with any outstanding concerns - they can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Kindest regards, Patient Experience Team

Thank you for taking the time to post your comments regarding the treatment and care received from Good Hope Hospital . It is lovely to receive such positive feedback from our patients.

Best wishes, Patient Services Team

Thank you for taking the time to post your comments regarding the service at Good Hope Hospital. it is lovely to receive such positive feedback from our patients. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.

Best wishes, Patient Experience Team