Reviews (701)

Can't fault them

March 29, 2023
Can't fault nothing, I've been to the heart clinic and I can't fault the staff. It's been a lovely experience for a hospital. They speak to you like a human and they respect your wishes. I had a defibrillator fitted six weeks ago. They keep checks on my blood for the medication I am on.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to post your comments regarding the service at Good Hope Hospital. It is lovely to receive such positive feedback from our patients. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.

Best wishes, Patient Experience Team


Provider responded

Wish I could have had my baby

March 27, 2023
I had all my check ups with the baby for 8 months then they moved me to Heartlands, the staff at the hospital was good. They told me everything that was okay, it was good. Just wish I could have stayed there and had the baby there.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to post your comments regarding the Maternity service at Good Hope Hospital. It is lovely to receive such positive feedback from our patients.

Best wishes, Patient Experience Team


Provider responded

Ended up in for 5 months

March 16, 2023
They did mistakes on my operation in 2020, ended up with sepsis and in a coma. Was meant to be a day surgery but ended up in for 5 months. They did not tell me anything about what they will be going to do.
Anonymous

Reply from Good Hope Hospital

We are sorry to hear that you had a poor patient experience at Good Hope Hospital. We take the issues you have raised very seriously and would like to look into the concerns you have raised.

Please contact our Patient Relations Team if you feel you are able, so that we can look into the care and treatment you experienced , you can call them on 0121 424 0808 or via email pals@uhb.nhs.uk the team will be able to look into with the issues you have raised.

Kindest regards, Patient Experience Team


Provider responded

I don’t like it

March 16, 2023
Let’s put it this way. I don’t like it. They don’t seem to do things right. Wife had no option but to go. She wasn’t well looked after and they didn’t tell me what’s going on.
Anonymous

Reply from Good Hope Hospital

We are sorry to hear of the difficulties you were facing regarding the treatment received by your wife. If you have any concerns regarding your wife’s treatment and care and would like to discuss them, then please contact the Patient Relations Team on 0121 424 0808 or by email: pals@uhb.nhs.uk the PALS team are there to help and will look into any concerns you have. Please be aware your wife will have to give consent in order for the team to look into any issues around her treatment and care.

Kind regards, Patient Experience Team


Provider responded

Excellent Outpatient appt

Cardiology
March 13, 2023
Cardiac scan with Cardiac Physiologist. Quick and efficient and the most lovely man. Really put my elderly mother at ease. Thank you
Geraldine Fletcher

Reply from Good Hope Hospital

Thank you for taking the time to post your comments regarding your mother's patient experience at Good Hope Hospital. It is lovely to receive such positive feedback from our patients.

Best wishes, Patient Experience Team


Provider responded

Waited for 5 hours

Accident and emergency services
March 13, 2023
Went there for an emergency appointment from collage. I was in pain and waited for 5 hours but got pain relief. If we need interpreter we have to book in advance.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to post your comments regarding your patient experience at Good Hope Hospital. We are sorry that you had such a long wait for our services. We are continuing to have a great deal of pressure on our resources which is having a major impact on our waiting times.

Best wishes, Patient Experience Team


Provider responded

They were kind

March 13, 2023
Good hope for reflux, get the help I needed there and they were kind and I felt listened too. It’s a bit out of the way but good overall.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to post your comments regarding the service at Good Hope Hospital. It is lovely to receive such positive feedback from our patients.

Kindest regards, Patient Experience Team


Provider responded

Fine hospital

March 9, 2023
Fine hospital. Car parking is not great but clinical aspect is really good.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to post your comments regarding the treatment and care received from Good Hope Hospital. It is lovely to receive positive feedback from our patients.

Kind regards, Patient Experience Team


Provider responded

Time keeping not great

March 9, 2023
Time keeping not great, been waiting hour and 20 minutes at dermatology. Good staff though.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to post your comments regarding your patient experience at Good Hope Hospital. We are sorry that you had to wait for our services. We are continuing to have a great deal of pressure on our resources which is having a major impact on our waiting times. It is lovely to receive positive feedback from our patients about our staff, who do work hard to provide a good service.

Best wishes, Patient Experience Team


Provider responded

Used it for years

March 9, 2023
Used it for years. Covid has made a big change, you are not getting seen as you should be. I have crohns disease and have been sent for blood tests to allow me to have tablets for the condition.
Anonymous

Reply from Good Hope Hospital

We are sorry to hear you have not had a positive patient experience please contact our Patient Experience Team if you require our assistance or wish to raise a concern about your treatment and care, the team can be contacted on 0121 424 0808 or via email pals@uhb.nhs.uk

Kind regards, Patient Experience Team


Provider responded

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Good Hope Hospital

Contact

0121 424 2000

Rectory Road
Sutton Coldfield
West Midlands
B75 7RR

Location

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