Reviews (818)

Acted very swiftly in A&E

Accident and emergency services
August 22, 2024
I was brought into A&E by ambulance and didn't wait very long. They did all tests needed, very swiftly and they acted very quickly.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that staff acted so quickly and ensured you didn't have to wait long to be seen and treated when you came into the Emergency Department.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Good so far

Outpatients
August 22, 2024
Very good. I had 3 blood tests, 10 minutes apart, not sure what for, but they were alright. Good so far.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you're happy with the care you've received during your three blood tests.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Was seen quickly

Accident and emergency services
August 22, 2024
I ended up in A&E on a Monday and it was a very busy. It wasn't a long wait because I was unwell, I was seen straight away but I spent the night on the trolley in a cubicle before being transferred to the short stay ward.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. Whilst we are sorry to hear that you had to spend a night on a trolley in the Emergency Department we are pleased to hear that you were seen straight away.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Noisy but clean

August 22, 2024
I was there for about 9 days. It was okay but very noisy with all of the TVs. The food was awful but it was very clean. The staff were wonderful. It was just a bit noisy. There were only four people on the ward. It was very good.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. Whilst we are sorry to hear that the ward was noisy during your inpatient stay and you weren't happy with the food we are pleased to hear that otherwise you are happy with the care you received and the ward environment.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Absolutely fine

August 22, 2024
Absolutely fine, they've told us we have an hour wait but it is what it is. Very organised when you come here.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. Whilst we are sorry to hear that you had quite a long wait on this occasion we are pleased to hear that otherwise you are happy with the care you received and the level of organisation in particular.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Must have had an off day

August 22, 2024
It didn't take long for the referral but I did wait a long time for someone to see me. I asked reception who said I could be next, it depended on who they pick. Usually they are very good. They must be having an off day.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. Whilst we are sorry to hear that you had a bit of an issue with staff on this visit (and we'd be keen to hear more detail if you think it's appropriate) we are glad to hear that most of the time things have been good.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Very happy with the service

Outpatients
August 22, 2024
It's always been okay here. No long waits for appointments and always keep to the time. Very happy with the service here.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you're happy with the care and service you have received and that you are always seen on time when you come in for an appointment.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Seen quicker than expected.

Outpatients
August 22, 2024
I came here for a follow up appointment and was told that the wait was going to be over an hour. I was seen quicker which was a nice surprise.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you were seen a lot quicker than you anticipated.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Very helpful and kind.

Maternity
August 21, 2024
My son was born there. The care I received at maternity ward was amazing. Staff were very helpful and kind.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are really pleased to hear you're so happy with the care you received during the birth of your son and that staff were so helpful and kind.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

I give them 5 stars

Cancer services
August 21, 2024
All of my tests, scans and MRI were done here. I give them 5 stars.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you're so happy with the care you received from the cancer services team during tests, scans and MRI.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

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Good Hope Hospital

Contact

0121 424 2000

Rectory Road
Sutton Coldfield
West Midlands
B75 7RR

Location

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