Good Hope Hospital

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Reviews (818)

Arranged both appointments for the same day.

Paediatrics/children services
September 24, 2024
They are looking at his feet. I had 2 appointments arranged for him for the same day so he isn't having too much time off school. They communicate well.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you're so happy with the care that your son has been receiving and that arrangements are put in place to make sure he doesn't miss too much time off school when attending appointments.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

They keep him calm.

Outpatients
September 24, 2024
I came to have bloods done today and they have been really good, amazing. Come every month with my 5 year old to get his bloods. They are always great with him and keep him calm.
Anonymous

Reply from Good Hope Hospital

Dear Relative

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you're so happy with the care your son receives when he comes in for his regular blood tests.

If you would like to provide any more information or further feedback about you and your son's experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Pharmacy are so quick

September 24, 2024
Lovely staff directed me to the pharmacy as you can get a bit lost. Signage isn't that great. The pharmacy were so quick too.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you're happy with the service that the pharmacy team provide but sorry to hear that you had some issues finding the department.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Not long waiting for bloods.

Outpatients
September 24, 2024
I came for bloods. You have to take a ticket and then wait. You don't have to wait too long. The staff are always friendly.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you are happy with the care you received when you came in for bloods - in particular the smooth processes and the friendly staff.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

I was in and out of the scan

Imaging
September 24, 2024
I went for a CT scan and it was fine, I was in and out as nobody was waiting. They said they will discuss the results with the GP and follow up at the care home too.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you're happy with the care you receivedduring your CT scan - in particular the speed that you were seen.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Wonderful staff, run off their feet

September 24, 2024
Ward 15 is very busy. It's a 6 bed ward. There is a lot of people to treat. Staff do listen but some patients are not mindful of others. You have to pay £25 for the TV for 3 days. The staff are wonderful but they are run off their feet.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. Whilst we are really pleased to hear that you're happy with the care you receive on Ward 15 but sorry to hear that some of the patients aren't mindful of others.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Wonderful staff

September 24, 2024
Very good on ward 2a, the staff were wonderful. The care was excellent and then 8 days later they changed my antibiotics as they weren't working and I wasn't getting better.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you're happy with the care you received on Ward 2a and that they changed their treatment when needed.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Assessment ward

September 24, 2024
I was on the assessment ward as I ended up with E.coli after the operation and they put me on antibiotics that didn't work in reducing prostate levels. I was on the ward for 8 days before being moved to another ward.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about your inpatient stay at Good Hope Hospital Birmingham after coming with E.coli - apologies for the delayed response.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Straight into A&E.

Accident and emergency services
September 24, 2024
They took me straight through to A&E no problem. They did a lot of checks and questions. It wasn't long before they got me a bed. They were good.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are really pleased that you're happy with the care you received in the Emergency Department - in particular how quickly they found you a bed.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Would run out of sandwiches

September 24, 2024
I wasn't at ward 20 for too long. The food was different and they often ran out of sandwiches and food I like. So that would be difficult. The care was great, I felt cared for. They did all they could.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. Whilst we are pleased to hear that you are happy with the care you recdeived on Ward 20 we are sorry to hear that the ward would periodically run out of sandwiches and other food you like.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

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Good Hope Hospital

Contact

0121 424 2000

Rectory Road
Sutton Coldfield
West Midlands
B75 7RR

Location

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