Good Hope Hospital

Feedback Rating

Based on 701 reviews
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NHS patients accepted

Reviews (701)

Great care

May 28, 2024
I was at A&E for 12 hours and found out the nerves in my spine and discs are damaged. Waiting for a referral for an operation. They provided great care.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham- apologies for the delayed response. We are pleased to hear that you are happy with the care you received in the Emergency Department and hope you get a date for your operation soon.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Too slow

Outpatients
May 28, 2024
The systems and staff are very slow. You have to wait ages for everything.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you are have found the delivery of care to be slow and you've had long waits to be seen and treated.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

After having a problem with my car

X-ray
May 22, 2024
I arrived late and was flustered. The receptionist in X-ray was so kind and put me at my ease. The date was May 21st at 6.20pm. I would like to add my gratitude and thanks. When I came out she was so helpful. It was good to have a kind face in time of need
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham- apologies for the delayed response. We are delighted to hear about the excellent care you received from the reception staff in the x-ray department and that they were so helpful, kind and reassuring.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Time & money wasted due to communication lack

Cardiology
May 16, 2024
Came in on Monday Bank holiday with Atrail Fibrilaton. The person who deals with cardioversions was working in A/E at the time and was not informed until ward round a week later. A cardioversion proceedure has been done as day patient in my past. This hospital stay could have released the cost of a £3,000 bed for a patient who had a more urgent need. Instead of staying in MAU where it is noisy for patients who have difficulty sleeping.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you are having issues getting treated and haven’t been given any pain relthere were issues with your Cardiology care and that you felt a bed was used unnecessarily.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

The hospital was like a war zone

Accident and emergency services
May 13, 2024
A few weeks ago my heart rate was too high and had to wait to be seen by a doctor. I waited four hours and ended up leaving without being seen. It was like a war zone in there. Doctors did call and said to call 999 in emergency. It's not the staff, they're all over worked.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham- apologies for the delayed response. We are really sorry to hear that you left the Emergency Department without being seen.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Nurses reassured my scared son.

Accident and emergency services
May 7, 2024
Son broke his arm and we have come for an x-ray. He was making a bit of a fuss and he was scared. Another patient wasn't very nice to him but the nurses came out and spoke to us and were lovely and reassuring with my son. It is very scary for them at a young age.
Anonymous

Reply from Good Hope Hospital

Dear Relative

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham- apologies for the delayed response. We are pleased to hear that your son was well looked after when he came in with a broken arm and that staff were so kind and reassuring.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Really nice staff at cardiology.

Cardiology
May 7, 2024
They are nice at cardiology. I have waited a few months for an appointment. but a few days after I received the appointment the treatment going forward has been fast.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham- apologies for the delayed response. We are pleased to hear that despite a wait for your appointment that you are happy with the care you've been receiving from the Cardiology team.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

I can't thank the staff enough

Accident and emergency services
May 7, 2024
I bought my husband here with a cyst in his throat after speaking with the GP several times. The A&E staff were brilliant and eventually he was diagnosed with throat cancer. I can't thank them enough, they got him the help and support he needed.
Anonymous

Reply from Good Hope Hospital

Dear Relative

Thank you so much for taking the time to provide feedback about the Good Hope Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care your husband received in the Emergency Department and they got him the help and support he needed.

If you would like to provide any more information or further feedback about your husband's experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Excellent support at antenatal

Maternity
May 7, 2024
Excellent support at antenatal clinic. The nurses and midwives are very helpful and supportive.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about the Good Hope Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you received excellent support at the antenatal clinic and that the nurses and midwives have been so helpful and supportive.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Seen in A&E straight away

Accident and emergency services
May 7, 2024
I came here with chest pain at 7AM and I was seen straight away. It's 11AM now and I am leaving with medicines. They kept me under observation for 3 hours.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about the Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you were seen and treated so quickly in the Emergency Department.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

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Good Hope Hospital

Contact

0121 424 2000

Rectory Road
Sutton Coldfield
West Midlands
B75 7RR

Location

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