Reviews (845)

A 7 hour A&E wait

Accident and emergency services
October 30, 2024
I waited for over 7 hours in A&E and the doctor saw me for less than 20 minutes.
Anonymous

Reply from Good Hope Hospital

Thankyou for taking your time to share your feedback about Good Hope Hospital Accident and Emergency Department. We're really sorry to hear about your wait but hope that your care when you did see a doctor was helpful.
If you think it would add value to you, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

Patient Experience Team


Provider responded

A quick interaction after hours of waiting

Accident and emergency services
October 30, 2024
Always a long wait and after hours of waiting its a quick interaction with a doctor.
Anonymous

Reply from Good Hope Hospital

Thankyou for taking your time to share your feedback about Good Hope Hospital Accident and Emergency Department. We're sorry to hear about your wait but hope that your quick interaction with the doctor was helpful.
If you think it would add value to you, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
Patient Experience Team


Provider responded

Busy but excellent doctors

Accident and emergency services
October 30, 2024
It's busy at A&E but the doctors are very good and always provide excellent care and treatment.
Anonymous

Reply from Good Hope Hospital

Thankyou for taking your time to share your feedback about Good Hope Hospital Accident and Emergency Department, and making particular mention of our doctors, which is really appreciated.
Best wishes
Patient Experience Team


Provider responded

Excellent treatment

October 30, 2024
I was seen on time and received excellent treatment.
Anonymous

Reply from Good Hope Hospital

Thankyou for taking the time to share your positive experience of your recent visit to Good Hope Hospital.
Best wishes
Patient Experience Team


Provider responded

Excellent treatment and fast transfer

Accident and emergency services
October 30, 2024
I came with fractured fingers and I was transferred to fracture clinic straight away. Excellent care and treatment was given.
Anonymous

Reply from Good Hope Hospital

Thankyou for taking the time to share your positive experience of your recent visit to Good Hope Hospital.
Best wishes
Patient Experience Team


Provider responded

Helpful staff

October 29, 2024
The staff at orthodontics were helpful and provided excellent care there.
Anonymous

Reply from Good Hope Hospital

Thankyou for taking the time to share your positive experience of your recent visit to Good Hope Hospital orthodontics department.
Best wishes
Patient Experience Team


Provider responded

An excellent birthing experience

Maternity
October 29, 2024
Very kind and helpful staff. I have had an excellent experience giving birth here.
Anonymous

Reply from Good Hope Hospital

Thankyou for taking the time to share your positive experience of the Good Hope Hospital maternity unit.
Best wishes
Patient Experience Team


Provider responded

Need more staff

Accident and emergency services
October 29, 2024
I waited 3 hours in A&E, they need more staff to handle so many patients.
Anonymous

Reply from Good Hope Hospital

Thankyou for taking time to share your feedback about Good Hope Hospital Accident and Emergency Department. We're really sorry to hear about your wait but hope that your care when you did see a doctor was helpful.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
Patient Experience Team


Provider responded

Seen on time

Imaging
October 29, 2024
I had my MRI scan done over there. I was seen on time and staff explained everything very well.
Anonymous

Reply from Good Hope Hospital

Thankyou for taking the time to share your positive experience of your recent visit to Good Hope Hospital; it will be really appreciated by the team.
Best wishes
Patient Experience Team


Provider responded

Provided with excellent care at ENT

Ear Nose and Throat
October 29, 2024
A very helpful consultant. He helped me a lot and provided excellent care.
Anonymous

Reply from Good Hope Hospital

Thankyou for taking the time to share your positive experience of your recent care at the Good Hope Hospital Ear, Nose and Throat service.
Best wishes
Patient Experience Team


Provider responded

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Good Hope Hospital

Contact

0121 424 2000

Rectory Road
Sutton Coldfield
West Midlands
B75 7RR

Location

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