Good Hope Hospital Healthwatch Birmingham

Care is great and its on the doorstep to me

November 23, 2023

The care here is great. I would prefer to come here as its on my doorstep but I also have to go to the QE which is further away.

Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you're so happy with the care you've received there.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Terrible hospital, poor quality

November 23, 2023

I went there for angiography twice. I can easily say it is the most terrible hospital with a poor quality of service provision. Everything from staff to facilities are below average quality.

Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you aren't happy with the care and service you've received here when you attended for angiography.

We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Could improve on availability of appointments

November 23, 2023

I was under them for maternity care and went for 2 scans before they said I was having twins. They didn't pick it up on the first scan. They said there was an issue and that they would send me for a scan at Heartlands to see what the issue was. I feel let down by them because if they had diagnosed the condition then my other baby would be fine. They left it 4 weeks before giving me an MRI.

Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that there have been serious issues with the care you received from the maternity department and you had such a long wait for your MRI scan.

We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

I have no complaints.

November 23, 2023

Went there for lungs and heart. I've been in 5 times now and I find them very good. The care as an inpatient is brilliant. I have no complaints about anything. Really very good.

Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you're so happy with the treatment you've received here as an inpatient on your lungs and heart.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Frequent staff change over impacts care.

November 22, 2023

It was on Christmas day and the plan all changed. The midwives were changing over every few hours and I felt like it impacts on the care. Prior to giving birth at the hospital the midwife that I saw at the GP was very good. There was a good continuity of care. It was amazing.

Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that frequent changes in the midwives taking care of you impacted on the the care you received.

We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Very old building with poor signposting

November 21, 2023

It's a very old building with poor signposting. The toilets and sitting areas are very dirty.

Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have had trouble navigating the hospital and weren't happy with the standard of cleanliness in the toilets and seating areas.

We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Staff didn't make me feel comfortable.

November 20, 2023

Terrible parking and staff didn't make me feel comfortable at all.

Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had issues with car parking and the way staff treated you.

We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Great staff, very poor food.

November 20, 2023

I was an inpatient there for a week. Staff were great but the food was very poor.

Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. Whilst we are sorry to hear that you weren't happy with the food provided to you as an inpatient we are pleased to hear that you were well looked after by the staff.

If you would like to provide any more information or further feedback about your experience, in particular more detail about your concerns regarding the food you received, please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

They surgeon was brilliant.

November 16, 2023

Went to hospital because of my ankle on my foot and they have been brilliant. I saw a top consultant on Tuesday. I wasn't forced to take a certain amount of medication.

Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear how happy you are with the treatment you received on your ankle and in particular the care provided by your consultant.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

No further contact in months

November 14, 2023

Waited for over 2 years for an appointment. When a date arrived it was for a telephone interview where I was told I need to be seen in person (at least it took my name off their waiting list) waited a further 6 months for a face to face appointment, Was told I needed blood tests and depending on what they showed would dictate what course of further treatment would be needed. Blood taken July 2023, now November and still no further contact.

Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you haven't heard back for so long on the next steps of your treatment.

If you are still waiting and you are you are happy to do so we'd urge you to please make contact with the Patient Advice and Liaison Service (PALS) to provide your details as they may be able to assist. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Good Hope Hospital

Reviews (524)

Care is great and its on the doorstep to me

Terrible hospital, poor quality

Could improve on availability of appointments

I have no complaints.

Frequent staff change over impacts care.

Very old building with poor signposting

Staff didn't make me feel comfortable.

Great staff, very poor food.

They surgeon was brilliant.

No further contact in months

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