Good Hope Hospital

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Based on 845 reviews
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NHS patients accepted

Reviews (845)

Long A&E waits before being admitted

Accident and emergency services
December 10, 2024
I waited 5 hours on the back of an ambulance before being taken into A&E. I can't even remember how long I waited to then be seen but they decided I should be admitted and I was on ward 23 for 3 weeks.
Anonymous

Reply from Good Hope Hospital

Thankyou for taking the time to share your feedback about your visit to our hospital. We are sorry to hear of the wait you had at ED.

Best wishes
Patient Experience Team

Provider responded

Referred on

November 26, 2024
In April we went for a check up as one stent was playing up. It had to be done again so they referred onto Heartlands.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to share your positive experience of your recent visit to our Hospital as it will mean a lot to the staff to hear this.

Best wishes
Patient Experience Team

Provider responded

Told to go elsewhere

November 26, 2024
They told me to go to the GP to have the dressings changed after my day surgery.
Anonymous

Reply from Good Hope Hospital

Thankyou for taking the time to share your feedback about your visit to our hospital.

If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes
Patient Experience Team

Provider responded

I had a follow up

Outpatients
November 26, 2024
I went to the hospital to have a cyst removed under local anaesthetic two weeks ago and was asked to go back for a follow up.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to share your positive experience of your recent visit to our Hospital as it will mean a lot to the staff to hear this.

Best wishes
Patient Experience Team

Provider responded

Nothing good about A&E

Accident and emergency services
November 26, 2024
There is nothing good about A&E. I waited 18 hours the other week with a chest infection. They saw and assessed me within 2 hours but I waited another 16 hours for medication. It's not the first time its happened either.
Anonymous

Reply from Good Hope Hospital

Thankyou for taking the time to share your feedback about your visit to our hospital.

If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes
Patient Experience Team

Provider responded

Cared for me well

Gynaecology
November 26, 2024
I had surgery here to remove cysts from my ovaries. They were very good and helpful. They cared for me well.
Anonymous

Reply from Good Hope Hospital

Thankyou for taking the time to share your positive experience of your recent visit to our Hospital as it will mean a lot to the staff to hear this.

Best wishes
Patient Experience Team

Provider responded

A very helpful doctor at A&E

Accident and emergency services
November 25, 2024
I was seen within 2 hours by a very helpful doctor and now I'm waiting for my results.
Anonymous

Reply from Good Hope Hospital

Thankyou for taking the time to share your positive experience of your recent visit to our Hospital as it will mean a lot to the staff to hear this.

Best wishes
Patient Experience Team

Provider responded

They hadn't booked me in

Accident and emergency services
November 25, 2024
I called NHS 111 and told them I fainted twice this week and asked for advice. They booked an appointment and said to go to A&E at Good Hope. When I got there they said nothing had been booked for me and asked me to sit and wait my turn.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to share your experience of your recent visit to our Hospital. We do not have an appointment pre-booking system for our A&E departments as this is a walk in service for Accidents and Emergencies.

Best wishes
Patient Experience Team

Provider responded

A good experience

Accident and emergency services
November 25, 2024
Today I was seen by a nurse within 30 minutes and now I'm waiting to see a doctor. So far it has been a good experience.
Anonymous

Reply from Good Hope Hospital

Thankyou for taking the time to share your positive experience of your recent visit to our Hospital as it will mean a lot to the staff to hear this.

Best wishes
Patient Experience Team

Provider responded

Helpful A&E doctor

Accident and emergency services
November 25, 2024
I was seen within 2 hours. The doctor was very helpful at A&E.
Anonymous

Reply from Good Hope Hospital

Thankyou for taking the time to share your positive experience of your recent visit to our Hospital as it will mean a lot to the staff to hear this.

Best wishes
Patient Experience Team

Provider responded

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Good Hope Hospital

Contact

0121 424 2000

Rectory Road
Sutton Coldfield
West Midlands
B75 7RR

Location

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