Good Hope Hospital

Feedback Rating

Based on 875 reviews
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NHS patients accepted

Reviews (875)

Keep phoning when I say write

February 5, 2025
I prefer communication in writing such as email as I have a bit of a hearing problem so its easier but they phone me even when I tell them my preferred method of communication.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail about your communication preferences and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes,
Patient Experience Team

Provider responded

Looked after during scans

Outpatients
February 5, 2025
I had my kidney scan here and the staff were very helpful and looked after me well.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to provide us feedback on your positive experience at our hospital.
Best wishes,
Patient Experience Team

Provider responded

Amazing nurses, excellent doctors

February 5, 2025
I have had a number of surgeries over the last few years and the doctors were excellent. The nurses on the wards are amazing but the food is horrible.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns about our food in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes,
Patient Experience Team

Provider responded

Long wait and poor care

Accident and emergency services
February 5, 2025
There are long waits at A&E and poor care provided to people who need help and attention.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes,
Patient Experience Team

Provider responded

Took care of him

February 5, 2025
Husband was on ward 10 for a week. A social worker got him a place at the home he is at now. The care on the ward was good, they looked after him and he seemed happy.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to provide us feedback on your positive experience at our hospital.
Best wishes,
Patient Experience Team

Provider responded

Took good care of him

February 5, 2025
My husband was put on ward 12, they thought he was a comedian. He got on very well with the staff on the ward and they took such good care of him.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to provide us feedback on your positive experience at our hospital.
Best wishes,
Patient Experience Team

Provider responded

Transferred back and forth

February 5, 2025
My husband stayed on ward 15 for nearly 3 weeks. They discharged him without telling us and put him in a care home in Aston, without telling us. The home rang to tell me he was there. He ended up being transferred back to the hospital because he should never have been there.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes,
Patient Experience Team

Provider responded

Admitted him quickly at A&E

Accident and emergency services
February 5, 2025
They admitted my husband quickly when he had a fall and had bad concussion and a bad cut to the head and eye.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to provide us feedback on your husband's positive experience of care at our hospital.
Best wishes,
Patient Experience Team

Provider responded

Did some tests

February 5, 2025
I had a bad chest and ended up there as my readings were off. They put me in the emergency room to begin with and they did some tests. They were blessed through.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to provide us feedback on your experience at our hospital.
Best wishes,
Patient Experience Team

Provider responded

They treated my husband very well

February 5, 2025
My husband was in hospital for 9 days and they were very good with him. Very kind and treated him very well.
Anonymous

Reply from Good Hope Hospital

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham.
We are delighted to hear about the excellent service your husband received over his stay from our wonderful colleagues at Good Hope Hospital.

If you would like to provide any more information or further feedback (for example the names of staff if you wish to pass a message on) about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

We'd be interested in hearing about this in more detail and potentially gathering a patient story to use in staff training and other meetings as an example of best practice, if this is something you're interested in please contact patientexperience@uhb.nhs.uk and we can arrange to discuss further.

Best Wishes

Raaj Bassi

Patient Experience Officer at University Hospitals Birmingham

Provider responded

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Good Hope Hospital

Contact

0121 424 2000

Rectory Road
Sutton Coldfield
West Midlands
B75 7RR

Location

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