Reviews (547)

No complaints

February 20, 2024
No complaints so far.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you don't have any concerns about your treatment and care.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Can't fault them

February 20, 2024
It was really good years ago. I could never fault the service here.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you've always been happy with the care you've received here over the years.

If you would like to provide any more information or further feedback about your experience(s) please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

really good service at antenatal.

February 20, 2024
I have no complaints. Easy appointment and the service has been really good.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that the service you've received has been so good and there were no issues with your appointment.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Very slow.

February 20, 2024
The process is very slow.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have found our processes to be slow.

We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Very satisfying service

February 20, 2024
It has been brilliant. My husband has heart and liver problems and they have provided a very satisfying service. The staff are wonderful. On ward 14 and 9 they were perfect.
Anonymous

Reply from Good Hope Hospital

Dear Relative

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that your husband was well looked after on Wards 14 and 9 and that the staff have been so good.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Really slow at maternity

February 20, 2024
First appointment I have had and it is a bit slow. Got here at 2pm and the appointment was at 2:30pm. I got to leave the maternity department at 6pm. We just sat waiting not really knowing what was going on.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that there ahve been some issues with your maternity appointment - specifically how slow the appointment was and the lack of updates and information about what is going on.

We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Very approcahable

February 20, 2024
The antenatal clinic has been okay. I have been seen on time. I am due a few more blood tests. I've had my whooping cough vaccine for a separate appointment but they were available today so have done it at same time. They always contact me before appointments and if there is anything I need to do in addition to my appointment. The staff are very approachable.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you're happy with the care provided by the antenatal clinic and that you were able to have your whooping cough appointment at the same time.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Helped me when I has morning sickness

February 20, 2024
I went to A&E and they rang GAU and they saw me when I had severe morning sickness and they were really good and they have been whenever I've had to go in.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you are happy with the care provided by the Emergency Department and GAU when you had severe morning sickness and whenever else you've had to come in.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Explain well and can ask questions.

February 20, 2024
The antenatal department has been fine so far. The first appointment was a bit long, having the scan and then running through history taken at booking and then again to check your on the right pathway. The 20 week scan ran smoothly, I was in there quickly and had results quickly. Today I haven't been waiting too long, it is all running on time. They do go into detail and explain everything quite well. I felt I could ask questions if needed.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that the care provided by the antenatal department has been good - in particular that you have been seen quickly at your appointments and everything has been explained so well.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Very good and no waiting.

February 20, 2024
It was really good at A&E and I didn't have to wait. No problems. I had an accident at work and they were very good with me.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that your experience at the Emergency Department was so good and you didn't have a long wait to be seen and treated.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Leave your Feedback


Good Hope Hospital

Contact

0121 424 2000

Rectory Road
Sutton Coldfield
West Midlands
B75 7RR

Location

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