Reviews (585)

Seen within 2 hours at A&E

Accident and emergency services
May 7, 2024
I came to A&E a few hours ago with a head injury. I have already been seen twice by a doctor within 2 hours. They have kept me under observation.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about the Good Hope Hospital Birmingham - apologies for the delayed response. We are delighted to hear that were seen so quickly in the Emergency Department.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Excellent care and support

unknown
May 7, 2024
I was treated for punctured lungs over there a few months ago. I received excellent care and support.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about the Good Hope Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care and support you received here while being treated for punctured lungs.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

The staff were excellent

Imaging
May 7, 2024
I was here today for an MRI. Everything went smoothly. Staff were excellent
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about the Good Hope Hospital Birmingham - apologies for the delayed response. We are delighted to hear how well your MRI went and that the staff looking after you were excellent.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

MTPJ on left toe

Orthopaedics
May 2, 2024
NDSU - Excellent care from admittance to procedure and discharge. Everything was explained about the anaesthesia to be administered and Dr went through the procedure to be performed once again. All nursing staff were very efficient and caring.
Susan Coniff

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about the Good Hope Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you received during your proecdure on your left toe - in particular the communication from your doctor and and how efficient the nursing staff were.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Maternity is good but A&E needs improvement

Maternity
April 29, 2024
It's my local hospital and it's no good there. There are long waits. I had my son there not long ago and the maternity care was good but the A&E department could be better.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. Whilst we are pleased to hear that your happy with the care you received in the maternity department we are sorry to hear that you have concerns with thecare you received in the Emergency Department.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Children's A&E is amazing here

Paediatrics/children services
April 29, 2024
They're brilliant. The Children's A&E is amazing here. They have a dancing thing on the floor, they're amazing. I never wait very long. It's child friendly too and they get them to feel comfy.
Anonymous

Reply from Good Hope Hospital

Dear Patient/relative

Thank you so much for taking the time to provide feedback about the Good Hope Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you received in the Paediatric Emergency Department - in particular the short waiting times and child friendly environment.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Had my medication taken off me.

unknown
April 23, 2024
Where do I start. Hospitals. I have had my meds taken away from me at discharge. The reason being given was that the hospital did not supply then why have I been given previously only for the staff to lose. I have been to I had a heart attack, I disputed that and then received an apology and on and on.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that there were issues with your medication supplies, and other concerns with your care.

If you think it’s helpful we are keen to listen to those concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Terrible care on the ward

Accident and emergency services
April 23, 2024
Father unwell brought to hospital by ambulance amazing care in A and E resus, short stay ward but terrible care on ward.
Erica

Reply from Good Hope Hospital

Dear Relative

Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that there were significant issues with your father's care on the short stay ward.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

I was transferred and treated immediately.

Accident and emergency services
April 23, 2024
I had a mini stroke and was shifted from A&E by ambulance. When we arrived at A&E everything was pre-planned. I was immediately seen by the doctor and sent to cardiology immediately.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about the Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that after your mini stroke you were seen and treated so quickly and that everything was so well organised.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Rude staff and limited support

unknown
April 23, 2024
I went there for an MRI scan and other blood tests. I don't like the hospital because the staff are rude and the support is very limited.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that staff were very rude and support was limited at your MRI scan and blood tests.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

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Good Hope Hospital

Contact

0121 424 2000

Rectory Road
Sutton Coldfield
West Midlands
B75 7RR

Location

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