Reviews (818)

They bend over backwards for you

March 25, 2025
I just came out of hospital, I was in there for 2 weeks. It was good and I was looked after and cared for. They bend over backwards to make sure you get the best care.
Anonymous

They've been good

Outpatients
March 25, 2025
They have been good at occupational therapy. They're helpful at getting adaptations at home.
Anonymous

A 2 hour wait for an appointment

Outpatients
March 25, 2025
They arranged a follow up appointment. I waited 2 hours and when I went in they said I had coeliac, that was his conclusion and it took him 10 minutes to say that after a 2 hour wait.
Anonymous

Not too bad

Outpatients
March 25, 2025
Not too bad. I went the other week for my back and they wanted to operate but they have sent me to hydrotherapy and physio. They keep saying to carry on with what I'm doing.
Anonymous

Big up to reception staff very helpful

Accident and emergency services
March 25, 2025
Coming in to hospital was dealt fairly by triage, but siting in the ambulance assessment area I witnessed a doctor pulling a cannula out of a patient with no gloves on and he was hurting him. No communication, treating him like a object. My partner has been waiting for bloods come in for suspected twisted bowel. When speaking with a member of staff he was told they will get to you eventually. Where is the communication? With these people, patients are treated like something they walked in that morning. It’s disgusting.
Kevin Jeremy

No follow ups or blood tests

March 25, 2025
Long covid gave me an overactive thyroid and I was referred to an endocrinologist. Eventually, in June last year after waiting about a year, I had phone appointment with the endocrinologist which my career supported me with. He did agree that I have hypothyroidism due to long covid. I'm on medication but I was supposed to have a follow-up appointment to months later and I am still on the waiting list. I have not had any blood tests for any reason including to check my thyroid levels since June, which is almost a year ago. I feel as though I have just been left to get on with things myself and basically to rot. Nobody cares about me whatsoever in the medical profession. They make you feel like you are exaggerating or a nuisance. When you have many severe physical and mental health conditions as well as being autistic you already feel like you are a nuisance. It does not help your mental well-being when you feel disregarded and disbelieved.
Anonymous

Rude

unknown
March 21, 2025
I rang the number my doctors gave me after waiting over 3 months to be met by a rude woman in good hope. Then I rang again..To another woman to hang up on me, before I explained the full story of me. Waiting 6 months for an endoscopy. Oh maybe it’s just a stomach ulcer and it’ll burst.
Louise

Reply from Good Hope Hospital

Dear Louise,

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham. We are sorry that you found particular members of our staff were rude and unhelpful in gaining information on your Endoscopy appointment, this fell short of our usual standards.

If you would like to provide any more information or further feedback about your experience (in particular any more detail about the staff member you had a difficult encounter with) please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

Raaj Bassi

Patient Experience Assistant at University Hospitals Birmingham


Provider responded

Excellent care

Cardiology
March 19, 2025
I had bypass surgery and the care during and after was excellent.
Anonymous

Misdiagnosed TB and it was cancer

March 19, 2025
For five years my father was treated for TB and in the end he was diagnosed with cancer. It's so bad.
Anonymous

Misdiagnosed at A&E

Accident and emergency services
March 19, 2025
They misdiagnosed my daughter. She had tonsillitis and they insisted there was an issue with her pancreas.
Anonymous

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Good Hope Hospital

Contact

0121 424 2000

Rectory Road
Sutton Coldfield
West Midlands
B75 7RR

Location

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