Reviews (589)

Treated and out of A&E within 3 hours

Accident and emergency services
June 25, 2024
I came to A&E with a fractured hand and was seen straight away. I was in and out within 3 hours and received excellent treatment.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham- apologies for the delayed response. We are delighted to hear that you were and treated so quickly when you came to the Emergency Department with a fractured hand - and that the care provided was excellent.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Seen within an hour at A&E

Accident and emergency services
June 25, 2024
I was seen within an hour at A&E. Full care and support was provided during that time.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham- apologies for the delayed response. We are really pleased to hear how happy you are with the care and you received in the Emergency Department and that you were seen so quickly.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Excellent treatment and attention

Cardiology
June 25, 2024
I spent 10 days at Cardiology after a mini heart attack. The care, treatment and attention was excellent.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham- apologies for the delayed response. We are delighted to hear about the excellent care, treatment and attention you received during your ten days under the cardiology team.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

I received excellent care

June 25, 2024
I was on the stroke ward for 2 weeks. I received excellent care during my stay.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham- apologies for the delayed response. We are really pleased to hear that you're so happy with the care you received during your two weeks as an inpatient on the stroke ward.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Excellent care and treatment

Accident and emergency services
June 25, 2024
I have attended A&E many times and have received excellent care and treatment.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham- apologies for the delayed response. We are really pleased to hear that you're so happy with the care and treatment you've received in the Emergency Department during your visits there.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

They care

Cancer services
June 25, 2024
Given me comfort knowing dad's being well looked after. They thank me for the support I give to dad whilst I am there. The consultant has been amazing with letting me break the news to dad and for the support with palliative care for him. They care.
Anonymous

Reply from Good Hope Hospital

Dear Relative

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham- apologies for the delayed response. We are really pleased to hear that you're happy with the care that your father has been receiving from cancer services - in particular the consultant.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

A&E were brilliant with my dad.

Accident and emergency services
June 25, 2024
A&E was brilliant. The nurse told me that dad was a priority and they got him a bed in a small room. He was being looked after.
Anonymous

Reply from Good Hope Hospital

Dear Relative

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham- apologies for the delayed response. We are really pleased to hear that you're so pleased with the careyour father received in the Emergency Department and that they made sure that his care was a priority.

If you would like to provide any more information or further feedback about your father's experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Poor staff, very rude.

June 25, 2024
Poor staff, very rude.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you aren't happy with the staff you encountered and their attitude.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Abdominal pains

Accident and emergency services
June 19, 2024
Brought in with abdominal back and chest pains, severe, had ecg, bloods, staff were lovely, excellent care in A &E, can’t fault them, Friday night, busy but not overloaded, continued care, really pleased with care I received
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham- apologies for the delayed response. We are delighted to hear that you're so happy with the care you received in the Emergency Department.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Excellent care and treatment

June 18, 2024
My sister is being treated for MS here and so far the care and support has been excellent.
Anonymous

Reply from Good Hope Hospital

Dear Relative

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham- apologies for the delayed response. We are delighted to hear that you're happy with the care and support your sister is receiving from the MS team.

If you would like to provide any more information or further feedback about your sister's experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

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Good Hope Hospital

Contact

0121 424 2000

Rectory Road
Sutton Coldfield
West Midlands
B75 7RR

Location

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