Reviews (871)

Didn't know what was happening

April 30, 2025
I ended up at MAU and the nurses didn't know what the doctors wanted to do. I was there for 3 days. I understand they're stretched but I needed to know what was happening.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to provide feedback about Good Hope Hospital – apologies for the delayed response. We are really sorry to hear that on your recent visit, our care and communication fell short of our usual standard.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/give-feedback/

Best wishes

Patient Experience Team


Provider responded

A great experience

Maternity
April 30, 2025
Maternity midwives were perfect, I was well cared for. A great experience.
Anonymous

Reply from Good Hope Hospital

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our midwives in the Maternity Team at Good Hope Hospital.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/give-feedback/

Best Wishes

Patient Experience Team


Provider responded

Compassionate and kind staff

Maternity
April 30, 2025
I had both of my children here. The staff are compassionate, kind and understanding.
Anonymous

Reply from Good Hope Hospital

Thank you for the taking time to leave feedback about your care at Good Hope Hospital Birmingham - apologies for the delayed response. We really appreciate hearing positive comments regarding the services we provide.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/give-feedback/

Kind regards,

Patient Experience Team


Provider responded

A very good service

General Surgery
April 30, 2025
I waited over a year for an operation. I was out the same day. It was a very good service and the staff are kind and helpful.
Anonymous

Reply from Good Hope Hospital

Thank you for the taking time to leave feedback about your care at Good Hope Hospital Birmingham - apologies for the delayed response. We really appreciate hearing positive comments regarding the services we provide.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/give-feedback/

Kind regards,

Patient Experience Team


Provider responded

Treated me with painkillers and referred me

Accident and emergency services
April 30, 2025
I felt very bad and lots of pressure so I went here and they said I had a hernia. They gave me painkillers and said I would need a referral.
Anonymous

Reply from Good Hope Hospital

Thank you for the taking time to leave feedback about your care at Good Hope Hospital Birmingham - apologies for the delayed response. We really appreciate hearing positive comments regarding the services we provide.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/give-feedback/

Kind regards,

Patient Experience Team


Provider responded

Waited 7 hours at a&E

Accident and emergency services
April 29, 2025
Waited 7 hours at A&E and my mom got worse. She wasn't seen until the evening. They did BP checks but I felt like because she didn't have a fever they didn't know what to do.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to provide feedback about Good Hope Hospital – apologies for the delayed response. We are really sorry to hear that on your recent visit, our care fell short of our usual standard.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/give-feedback/

Best wishes

Patient Experience Team


Provider responded

Disorganised

Imaging
April 29, 2025
Disorganised and no privacy. Too many x-ray departments.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to provide feedback about Good Hope Hospital – apologies for the delayed response. We are really sorry to hear that on your recent visit, our care fell short of our usual standard.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/give-feedback/

Best wishes

Patient Experience Team


Provider responded

Good communication

Imaging
April 29, 2025
Very good. Good communication.
Anonymous

Reply from Good Hope Hospital

Thank you for the taking time to leave feedback about your care at Good Hope Hospital Birmingham - apologies for the delayed response. We really appreciate hearing positive comments regarding the services we provide.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/give-feedback/

Kind regards,

Patient Experience Team


Provider responded

Fantastic

Cardiology
April 29, 2025
Fantastic, a good service.
Anonymous

Reply from Good Hope Hospital

Thank you for the taking time to leave feedback about your care at Good Hope Hospital Birmingham - apologies for the delayed response. We really appreciate hearing positive comments regarding the services we provide.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/give-feedback/

Kind regards,

Patient Experience Team


Provider responded

It's a long wait in A&E

Accident and emergency services
April 29, 2025
I have been waiting at A&E for 5 hours and only a nurse has seen me so far to insert a cannula. It's a long wait.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to provide feedback about Good Hope Hospital – apologies for the delayed response. We are really sorry to hear that on your recent visit, the wait time was unsatisfactory.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/give-feedback/

Best wishes

Patient Experience Team


Provider responded

Leave your Feedback


Good Hope Hospital

Contact

0121 424 2000

Rectory Road
Sutton Coldfield
West Midlands
B75 7RR

Location

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