Reviews (589)

Outpatients is very good.

Outpatients
June 4, 2024
Outpatients is very good.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham- apologies for the delayed response. We are delighted to hear about the excellent service you've been receiving in the Emergency Department.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

First time here and okay so far

June 4, 2024
First time here and hopefully everything will be okay. Just checked in.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about your first experience of Good Hope Hospital Birmingham- apologies for the delayed response.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Referral to ER from my GP.

Accident and emergency services
June 4, 2024
I came in around 9AM and waiting to be called by a doctor. I came with a referral from my GP and hopefully they will call me in on time.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about your experience after being referred to Good Hope Hospital Birmingham- apologies for the delayed response.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Couldn't be happier

June 4, 2024
My moms on ward 2. The care has been brilliant and couldn't be happier. I feel like she is in the right place.
Anonymous

Reply from Good Hope Hospital

Dear Relative

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham- apologies for the delayed response. We are really pleased to hear that you're so happy with the care your mother has received on Ward 2 and you feel that she's in the right place.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Ward 12 staff are brilliant.

unknown
June 4, 2024
I have not long got here. 11AM, been here half an hour. The staff have been brilliant on ward 12. They haven't found me a bed yet but they have been constantly letting me know what is going on.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham- apologies for the delayed response. We are delighted to hear about the excellent care you've received on Ward 12 and that the staff have been so good at communicating what is going on.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Excellent staff

Accident and emergency services
June 4, 2024
I came to A&E yesterday with pains in my stomach at 3PM. I sat waiting for a while before they were able to get me onto a ward. Staff were excellent. The service is just over run.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham- apologies for the delayed response. We are pleased to hear that you're happy with the care you received in the Emergency Department and that the staff were so excellent.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Excellent care

June 4, 2024
In here for my leg and brain. I have water retention and I take water tablets. The care has been excellent.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham- apologies for the delayed response. We are pleased to hear that you're happy with the care you've been receiving on your leg and brain.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

I was seen at A&E straight away.

Accident and emergency services
June 3, 2024
I fractured my hand and went to A&E. I was seen straight away by a very professional doctor who treated me very well.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham- apologies for the delayed response. We are really pleased to hear that you were seen promptly in the Emergency Department and the doctor who saw you provided excellent and professional care.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Great care

May 28, 2024
I was at A&E for 12 hours and found out the nerves in my spine and discs are damaged. Waiting for a referral for an operation. They provided great care.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham- apologies for the delayed response. We are pleased to hear that you are happy with the care you received in the Emergency Department and hope you get a date for your operation soon.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Too slow

Outpatients
May 28, 2024
The systems and staff are very slow. You have to wait ages for everything.
Anonymous

Reply from Good Hope Hospital

Dear Patient

Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you are have found the delivery of care to be slow and you've had long waits to be seen and treated.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Leave your Feedback


Good Hope Hospital

Contact

0121 424 2000

Rectory Road
Sutton Coldfield
West Midlands
B75 7RR

Location

Share this rating