Good Hope Hospital

Feedback Rating

Based on 818 reviews
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NHS patients accepted

Reviews (818)

Good once I got the results

December 10, 2024
I went for a CT scan and it took ages for the results to come back. As soon they did they sent the information to the stroke clinic as they thought I had a mini stroke and the treatment was good. They were caring.
Anonymous

Reply from Good Hope Hospital

Thank you so much for taking the time to provide feedback about Good Hope Hospital. We're sorry to hear of the wait for CT results but happy to hear you had good treatment and care.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

Patient Experience Team

Provider responded

Waited hours in discharge lounge

December 10, 2024
I ended up waiting several hours in discharge lounge. You wait for hours and there are loads of people in there in the same boat.
Anonymous

Reply from Good Hope Hospital

Thank you so much for taking the time to provide feedback about Good Hope Discharge Lounge. We are sorry to hear about the long wait you experienced waiting to be sent home.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

Patient Experience Team

Provider responded

Not enough staff for rehab ward

December 10, 2024
Ward 23 is supposed to be a rehab ward but there aren't enough staff. They told me I couldn't do anything by myself and that I would need to ask a nurse for help but they were always so busy so I ended up losing mobility when it came to discharge. I had someone placed at the end of my bed ready for my bed and I was placed in discharge lounge for home.
Anonymous

Reply from Good Hope Hospital

Thank you so much for taking the time to provide feedback about Good Hope Hospital - Ward 23. We are sorry to hear about the experience of delayed care you came across whilst you were an inpatient with us, due to the busyness of the ward.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

Patient Experience Team

Provider responded

Long A&E waits before being admitted

Accident and emergency services
December 10, 2024
I waited 5 hours on the back of an ambulance before being taken into A&E. I can't even remember how long I waited to then be seen but they decided I should be admitted and I was on ward 23 for 3 weeks.
Anonymous

Reply from Good Hope Hospital

Thankyou for taking the time to share your feedback about your visit to our hospital. We are sorry to hear of the wait you had at ED.

Best wishes
Patient Experience Team

Provider responded

Referred on

November 26, 2024
In April we went for a check up as one stent was playing up. It had to be done again so they referred onto Heartlands.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to share your positive experience of your recent visit to our Hospital as it will mean a lot to the staff to hear this.

Best wishes
Patient Experience Team

Provider responded

Told to go elsewhere

November 26, 2024
They told me to go to the GP to have the dressings changed after my day surgery.
Anonymous

Reply from Good Hope Hospital

Thankyou for taking the time to share your feedback about your visit to our hospital.

If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes
Patient Experience Team

Provider responded

I had a follow up

Outpatients
November 26, 2024
I went to the hospital to have a cyst removed under local anaesthetic two weeks ago and was asked to go back for a follow up.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to share your positive experience of your recent visit to our Hospital as it will mean a lot to the staff to hear this.

Best wishes
Patient Experience Team

Provider responded

Nothing good about A&E

Accident and emergency services
November 26, 2024
There is nothing good about A&E. I waited 18 hours the other week with a chest infection. They saw and assessed me within 2 hours but I waited another 16 hours for medication. It's not the first time its happened either.
Anonymous

Reply from Good Hope Hospital

Thankyou for taking the time to share your feedback about your visit to our hospital.

If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes
Patient Experience Team

Provider responded

Cared for me well

Gynaecology
November 26, 2024
I had surgery here to remove cysts from my ovaries. They were very good and helpful. They cared for me well.
Anonymous

Reply from Good Hope Hospital

Thankyou for taking the time to share your positive experience of your recent visit to our Hospital as it will mean a lot to the staff to hear this.

Best wishes
Patient Experience Team

Provider responded

A very helpful doctor at A&E

Accident and emergency services
November 25, 2024
I was seen within 2 hours by a very helpful doctor and now I'm waiting for my results.
Anonymous

Reply from Good Hope Hospital

Thankyou for taking the time to share your positive experience of your recent visit to our Hospital as it will mean a lot to the staff to hear this.

Best wishes
Patient Experience Team

Provider responded

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Good Hope Hospital

Contact

0121 424 2000

Rectory Road
Sutton Coldfield
West Midlands
B75 7RR

Location

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