Halcyon Medical Practice

Lift up to the surgery has been out of service for for over a month now. I need a cervical screening as per the national campaign and am a wheelchair user. The lift being out of service means I will not be able to get the vital screening. When I asked for alternative places I could get screening they would not help

Last month I went for an appointment and had an ECG. There were a few things off so they referred me onto Enki cardiology for further tests. You usually have to call them at 8:00AM to get an appointment here. That works for me.

I got an appointment for my daughter easily. I had a face to face appointment as she doesn't eat. The GP made a referral that happened very quickly.

I don't use them that often but I have been a few times. I try not to go.

Reception staff don't want to give you an appointment. GPs don't want to refer you to services. I give them 2 stars.

They don't answer the phone at all. When you go for an appointment it's always a long wait. Doctor's are too busy they don't give you time to explain your issues and symptoms.

Our GP has provided excellent support and referred my daughter to the Children's for further treatment. We can easily get an appointment. They have helped us in arranging social care by engaging with the council.

The GP called me from the practice and was so rude. He asked me what kind of dressing I needed and said there were lots and he wouldn't see me face to face. I ended up sorting it myself.

They rejected my registration a week after registering with them. They said they had a high number of patients so now I am looking for a new GP.

I called for a general appointment from 8am until 8:30am and went in physically in the end as it took 3 months to register with them. I had to go back as their electronic system wasn't working.