Halcyon Medical Practice

They are really good. I am able to get an appointment when I need one. I phone them to make and appointment and I can get through to them. They referred me onto a counselling service but it wasn't what I needed.

The registration process was okay. The questions are not specific. If you have mental health conditions such as anxiety, they did not ask that. It is very generalised. They sent a link to register documents and now I'm waiting for my NHS number.

Great, they're really good. For son, it's easy but for us can be a little harder. It's reasonably easy, if you need an appointment, you will generally get one.

I'm really anemic. I was sent for an ultrasound scan due to my symptoms, it was a quick referral. They're better than other GP's. They have tried to help with calling the hospital, but they've got nowhere either.

Takes forever to get an appointment. It’s better with my child but difficult for adults. You call at 8am its long waits after which receptionists answer and then there are no appointments. Then than will call you to say, you need to make an appointment to discuss tests and I am like I have been trying for days.

No appointments at all. I have been trying to call them since last week. Don’t know how to contact them.

I feel it's good when they work face to face. During Covid they were working online it was not that good to see a doctor online.

Some great GPs, but it's difficult to see them without knowing the 'tricks' to get an appointment. Fortunately I can book online at 08:00:01 but otherwise I'd be stuffed. Remote services have been good, and the location in the city centre is ideal. Overall a good practice.

The telephone numbers mentioned on their website are not functioning. Unable to book appointments online or contact them.

Most staff I have seen have been caring, thorough, and professional. The centre has the same kind of issues as most GP practices: not all staff are as caring and professional as others, it's difficult to get an appointment; they are often running late. However, I have received mostly compassionate and exceptional care, so I can be patient with the parts that are not so great.