Heartlands Hospital Healthwatch Birmingham

Slept in A&E

May 30, 2023

Ended up in the A&E and slept there. The first doctor didn't understand my chest x-ray or the bloods and they didn't give me any answers as to what it was.

Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you ended up sleeping in the Emergency Department and that there was confusion over your treatment.

We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at UHB

Long waits and stuck there for hours

May 30, 2023

Used the A&E a couple of times. It's the same for everyone, long waits and stuck there for hours.

Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you've encountered long waits in your visits to the Emergency Department.

We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at UHB

Alright once you're in there

May 30, 2023

I had a stent put in and was out the next day. They were good. They're alright once you're in there, doctors are good once you're in there. I had a long wait on the ambulance when I had chest pains.

Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital – apologies for the delayed response. We are pleased to hear that overall you are pleased with your care but also sorry to hear that you had such a long wait in the ambulance.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Inaccessibility of new part of hospital

May 30, 2023

They've all got good and bad parts. The waiting times in Heartlands, you can't get in or get out of the new part. I had to park in the disabled area and ended up missing my appointment for how far I had to go. I haven't heard from them to rearrange it. I had an operation on my bladder and they said I'm on a long waiting list to get the results. She said I'm on the waiting list to get my results.

Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you encountered such a serious problem with car parking that it led to you mising your appointment and that there have been delays rearranging that appointment.

We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at UHB

Follow up after broken nose but not finger

May 30, 2023

They stitched my finger up at the hospital but no one followed up afterwards. I was referred to physiotherapy, they gave me a piece of paper with exercises and they didn't ask me to come back. But when I broke my nose and eye, ENT were good and followed up. They were ever so good, I had to let it heal myself.

Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are pleased to hear that you received good follow-up after your broken nose but also really sorry to hear that the same didn't apply to the stitching of your finger.

We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at UHB

Service is overstretched

May 26, 2023

Take the kids when they're poorly and needed to be seen by someone. The service is overstretched don't get what you need from them.

Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response.

We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at UHB

Nice and friendly staff

May 26, 2023

Come for a routine appointment. It's a nice new unit, staff and appointments are all ok, it's my 4th baby. Nice and friendly.

Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital – apologies for the delayed response. We are pleased to hear about the positive experience you had during the birth of your 4th baby.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Seen and treated very quickly

May 26, 2023

Visited A&E after a bad fall. I was expecting to be waiting for a number of hours but I was seen and treated very quickly. I was thoroughly examined, had x-rays and other scans and was sent home two hours later. I was very happy with the service and care received.

Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital – apologies for the delayed response. We are so pleased to hear about how quickly you were seen and treated in your visit to the Emergency Department and how happy you are with the service and care received.

Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Not much waiting time

May 25, 2023

It's my second time coming. It wasn't too bad, I got seen quite quickly, waited one hour in total, 15 minutes for one appointment. It's not that much waiting.

Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital – apologies for the delayed response. We are pleases to hear that you were seen so quickly and didn't have to wait for long.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham

Solution needs to be found

May 24, 2023

I understand a lot is going on, there are issues but a solution for my daughters condition needs to be found.

Anonymous

Reply from Heartlands Hospital

Dear Relative

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are sorry to hear that there have been issues arriving at a solution for your daughter's condition.

We are keen to listen to your concerns in more detail and to try to help. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Facilitator at UHB

Heartlands Hospital

Reviews (693)

Slept in A&E

Long waits and stuck there for hours

Alright once you're in there

Inaccessibility of new part of hospital

Follow up after broken nose but not finger

Service is overstretched

Nice and friendly staff

Seen and treated very quickly

Not much waiting time

Solution needs to be found

Leave your Feedback

About you

Heartlands Hospital

Contact

Location

Share this rating