Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about the Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you're happy with the experience you've had here.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Dear Patient

Thank you for taking the time to provide feedback about the Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you encountered broken and dirty toilets and are keen to know exactly where they were/are so we can resolve any issues.

If you are hapopy to provide this information please make contact with the Patient Advice and Liaison Service (PALS) to provide the details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Heartlands Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you're so happy with the care you've received in the maternity department.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear that overall you are happy with the care you've been receiving in the maternity department - in particular your management in the twins clinic.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you were seen so quickly and that the communication from staff has been so good.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Heartlands Hospital Birmingham - apologies for the delayed response. We are really pleaesd to hear how happy you are with the care you received in the MAU/Ward 23 and the difference it has made to you.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Heartlands Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you're so happy with the care you received in the Emergency Department - in particular that you were seen and got a bed on the ward so quickly.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Heartlands Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you're so happy with the treatment and care you received on Ward 10.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Dear Patient

Thank you for taking the time to provide feedback about the Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you are unhappy with the service you experience at your telephone appointments - in particular the long wait to receive an appointment after being referred.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Heartlands Hospital Birmingham. We are really sorry to hear that you weren't happy with the care you received in the Emergency Department and that staff were prioritising your mental health rather than your physical injuries.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham