Reviews (1240)

They have always been good.

Accident and emergency services
August 12, 2024
Very good. They have always been good. The care is excellent. I was there for about 8 hours and I could see there were people there with worse things than me so I ended up leaving.
Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you're happy with the excellent care you've received here.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Saved my life but they're limited as so busy

Stroke services
August 12, 2024
I had a stroke last year and they cared for me and gave me medication. They tell me to go to my doctors for support or help because the waiting times are so long and I know it's not their fault but they could have been more help. They saved my life but the continuation of help is not there
Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. Whilst we are pleased to hear that you were happy with the initial treatment you received we are sorry to hear that you had issues with your follow-up and continuity of care.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Too busy to see me in A&E

Accident and emergency services
August 12, 2024
I got turned down going to A&E as it was packed in there. I got to see a nurses before they said they wouldn't be able to seen that day. They did give me an appointment for the next day however at 11AM which was good.
Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. Whilst we are sorry to hear that weren't able to be seen on the day you came into the Emergency Department we are pleased to hear that you got an appointment for the following day.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Very happy with the service there.

August 12, 2024
They did a breathing test on my lungs and gave me medication and a nebuliser. Marvellous staff. They treated me really well there. Very happy with the service there and ward 26.
Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you're so happy with the treatment and care you received on Ward 26

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

They were really helpful

August 12, 2024
They put me onto the COPD clinic when I was there as I ended up being brought in by ambulance. They kept me in for a week and they were very helpful. Someone came to talk to me about a new COPD clinic for when I was discharged which was really helpful.
Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you're happy with the care you received whilst an inpatient being treated for COPD - in particular that staff were so helpful and that you were then referred onto a new COPD clinic.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

They told me I needed a referral

Accident and emergency services
August 6, 2024
When I got to A&E they told me I should have gone to home treatment and made a referral for me.
Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about your experience in the Emergency Department at Heartlands Hospital Birmingham - apologies for the delayed response.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Friendly staff and clean facilities.

August 5, 2024
It's been really good there. It's easy to get around the hospital and find my way around. The staff are friendly and facilities are really clean. The parking is a mission though.
Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. Whilst we sorry to hear that you have had some issues parking your car we are pleased to hear that you are happy with the care you've received and the cleanliness of the facilities.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Very kind consultant.

Paediatric care
August 1, 2024
We were referred to the paediatricians department by the GP. The consultant was very kind and informative, he gave us a follow up appointment too.
Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you're happy with the care you received from the paediatric department - in particular the kind and informative consultant.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Good

August 1, 2024
It was good here.
Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you're happy with the care you received here.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Excellent care and treatment

Renal and kidney care and dialysis
July 30, 2024
Excellent care and treatment provided to me by renal clinic.
Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you received excellent treatment and care in the renal clinic.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

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Heartlands Hospital

Contact

Birmingham
West Midlands
B9 5SS

Location

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