Heartlands Hospital

Dear Relative

Thank you so much for taking the time to provide feedback about Heartlands Hospital - apologies for the delayed response. We are pleased to hear that your husband's treatment for kidney stone removal went well and excellent treatment and care was provided.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Dear Relative

Thank you so much for taking the time to provide feedback about your husband being referred for kidney stone removal surgery in Heartlands Hospital Emergency Department- apologies for the delayed response.

If you would like to provide any more information or further feedback about your husband's experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital - apologies for the delayed response. We are really pleased to hear that you received excellent care here after being diagnosed with liver cancer and hope that this excellent care continues now you've been transferred to the Queen Elizabeth Hospital.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Dear Patient

Thank you for taking the time to provide feedback about Heartlands Hospital – apologies for the delayed response. We are really sorry to hear that you had to wait 5 hours before you were seen and treated in the Emergency Department.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Dear Relative

Thank you so much for taking the time to provide feedback about your father's treatment for mouth cancer at Heartlands Hospital - apologies for the delayed response.

If you would like to provide any more information or further feedback about your father's experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Dear Relative

Thank you for taking the time to provide feedback about Heartlands Hospital – apologies for the delayed response. We are really sorry that there were so many issues with your father's care in the Emergency Department - specifically not being offered no drinks in over 20 hours, a feeling that the department is understaffed, an absence of visible housekeeping and your inability to get hold of the PALS department.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please do still make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Dear Patient

Thank you for taking the time to provide feedback about Heartlands Hospital – apologies for the delayed response. We are really sorry to hear that there issues with your treatment in the Emergency Department - specifically the long wait to be seen without a bed.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Dear Relative

Thank you so much for taking the time to provide feedback about Heartlands Hospital - apologies for the delayed response. We are really pleased to hear about the level of care and support your husband received when coming in for an MRI and other scans.

If you would like to provide any more information or further feedback about your husband's experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Dear Relative

Thank you so much for taking the time to provide feedback about Heartlands Hospital - apologies for the delayed response. Can we firstly offer sincere condolences for the loss of your wife.

We are pleased to hear that the treatment and care she received for liver cancer was as excellent as it could be under the circumstances.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Dear Patient

Thank you for taking the time to provide feedback about Heartlands Hospital – apologies for the delayed response. We are really sorry to hear that you have had a long wait for treatment.

If you still haven't heard anything please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham