Heartlands Hospital
Feedback Rating
Based on 730 reviews
Reviews (730)
Lovely staff but food is cold and tasteless
October 18, 2023
Staff are lovely but the food needs working on as it's always cold and tasteless.
They saw me straight away
October 18, 2023
The cardiology department was brilliant. They were good at the follow up appointment. After I was discharged I had problems and they saw me straight away. They were very good. Good follow up.
Appointments are always on time.
October 18, 2023
It's only my second appointment at antenatal and they see me straight away. The nurses are quite friendly and there is no long waits. The appointments are booked 2-3 weeks in advance sand they never really cancel them. It's quite hard to find your way around to begin with as they told me it was in the Prince of Wales department but it's now in Heartlands treatment centre. Once they told me that it was fine.
The staff are all very young.
October 18, 2023
In 4 months I have had a little physio here and there. I feel like the hospital is like a school. I feel like the staff aren't being taught properly. You can see a difference in the mentality, the staff are very young, like their all young kids straight from high school. It's like a training programme hospital and I feel that it affects the care. Some of the staff have an empathetic warm mentality.
Helpful and explain things well.
October 17, 2023
Heartlands maternity is good. The staff are quite helpful. The appointments are on time. It's my first appointments and I was sent it 3 weeks ago. The community midwife is very good and I can contact the midwives when needed. They explain things quite well.
Referred within 10 days.
October 17, 2023
My son was referred to the ophthalmology department by the GP and we got an appointment withing 10 days which is great.
Nice and clean. Very good staff.
October 17, 2023
The staff are really nice in the maternity department. It's nice and clean. It seemed very quiet today but I was seen quickly and the staff are very nice. I can ask them anything and they will help me. They're very good.
Great staff and good communication
October 17, 2023
I went for an angiogram and they were good. I've never had an issues. The new treatment centre takes some used to getting around it. The staff are great and communication is good.
Maternity staff are good.
October 17, 2023
The staff are good at the maternity department. I've had a a good experience. Nice staff. They give enough notice about appointments. They explain the care to me well. It's good and easy to find my way around.
Good appointments and waiting times.
October 17, 2023
Good appointments at the maternity department. You wait 5 minutes. They explain everything. My English is not good but they explain everything to me whenever I call they give me an appointment.
