Heartlands Hospital
Feedback Rating
Based on 719 reviews
Reviews (719)
Good with the kids.
October 25, 2023
They're alright. I have mixed reviews but they have always been good. Just been referred down onto the ward. The GP always refers on. They are quite good with the kids.
The staff are so rude. No communication.
October 25, 2023
The staff are so rude. I asked them how long the wait time was and she told me to sit down. I have 3 kids waiting at home. I need to know what is going on. I wasn't asking to be pushed to the front and at the end I had to discharge myself because no one would tell me what was going on.
Dirty and the food is horrible.
October 24, 2023
I was an inpatient on ward 5. It was a horrible experience. The place is dirty and has rubbish food. Nurses are shouting all of the time and are very rude.
Long waits for endoscopy appointment
October 24, 2023
Its very difficult to get an appointment with a consultant in the endoscopy department. Very long waits all the time.
Mistakes made affecting family members
October 23, 2023
They made 3 mistakes with 3 of my family members. My grandad a 74 years old was taken in with heart problems last year and they dismissed it and he was sent home. He ended up back here a few days later with pneumonia and they kept him in. They said he was okay to be discharged a few days later even though he felt poorly. He went home and he died the next day. Same thing happened with my nan 6 weeks later. She couldn't walk and was struggling with her breathing. They said she was being a drama queen and never did any scans and sent her home. She was blue lighted the next day and died from fluid around her heart. They never checked this. All of it could have been avoided.
Good staff
October 23, 2023
I had an MRI at Heartlands and the staff were really good and very nice.
Facilitate as much as they can, excellent.
October 23, 2023
I went there for an ENT procedure which was quite painful, but the surgeon helped me a lot and tried to facilitate, as much as he could. Excellent and helpful staff.
Waiting hours because of staff shortages.
October 19, 2023
I went to A&E a number of times and have had to wait for hours, mainly because they are short staffed.
Excellent support, detailed information.
October 19, 2023
All of my initial tests and assessments before my kidney transplant were done here. They provided excellent support and detailed information about the treatment.
Very kind and helpful staff
October 18, 2023
I come here regularly for physiotherapy and the staff are very kind and helpful.
