Heartlands Hospital

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Based on 1241 reviews
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NHS patients accepted

Reviews (1241)

Long waiting hours!!!!!

Accident and emergency services
November 17, 2024
Everytime I attended A&E, I have had to wait 9 hours to be seen by a doctor. It's accident and emergency, there should be doctors available all the time. It's very very disappointing that people have to wait long hours to be seen by a doctor.
Anonymous

Reply from Heartlands Hospital

Thankyou for taking the time to share your feedback about your visit to our hospital and we're sorry that you experienced an extended wait on this occasion.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
Patient Experience Team

Provider responded

Lacks cleanliness and parking

November 13, 2024
It's okay apart from parking and the lack of cleanliness.
Anonymous

Reply from Heartlands Hospital

Thankyou for taking the time to share your experience of your recent visit to our Hospital and for those specific insights in particular as we look to improve those areas.
Best wishes
Patient Experience Team

Provider responded

Efficient and helpful

November 13, 2024
Very efficient and helpful staff during my scans.
Anonymous

Reply from Heartlands Hospital

Thankyou for taking the time to share your positive experience of your recent visit to our Hospital as it will mean a lot to the team to hear this.
Best wishes
Patient Experience Team

Provider responded

Very poor service at A&E

Accident and emergency services
November 13, 2024
I waited for 4 hours before any formal support was provided. A very poor service.
Anonymous

Reply from Heartlands Hospital

Thankyou for taking the time to share your feedback about your visit to our hospital and we're sorry we didn't meet your expectations on this occasion.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Best wishes
Patient Experience Team

Provider responded

Useful consultant

Ophthalmology
November 13, 2024
A very useful consultant at ophthalmology with regards my eye issues and further treatment.
Anonymous

Reply from Heartlands Hospital

Thankyou for taking the time to share your positive experience of your recent visit to our Hospital as it will mean a lot to the team to hear this.
Best wishes
Patient Experience Team

Provider responded

Excellent at ENT

Ear Nose and Throat
November 13, 2024
My wife had minor surgery at ENT recently. The care and support was excellent.
Anonymous

Reply from Heartlands Hospital

Thankyou for taking the time to share your positive experience of your recent visit to our Hospital ENT department as it will mean a lot to the team to hear this.
Best wishes
Patient Experience Team

Provider responded

Helpful and kind

November 13, 2024
Here for an MRI scan. Last week I was here for bloods. The staff are very kind and helpful.
Anonymous

Reply from Heartlands Hospital

Thankyou for taking the time to share your positive experience of your scan during your recent visit to our Hospital as it will mean a lot to the staff to hear this.
Best wishes
Patient Experience Team

Provider responded

Excellent treatment and care

Cardiology/heart medicine
November 13, 2024
My dad had his bypass there and the treatment and care was excellent.
Anonymous

Reply from Heartlands Hospital

Thankyou for taking the time to share your positive experience of your recent visit to our Hospital as it will mean a lot to the team to hear this.
Best wishes
Patient Experience Team

Provider responded

Professional ENT team

Ear Nose and Throat
November 13, 2024
Very helpful team of professionals that listen to you and try to help you quickly.
Anonymous

Reply from Heartlands Hospital

Thankyou for taking the time to share your positive experience of your recent visit to our Hospital ENT department as it will mean a lot to the team to hear this.
Best wishes
Patient Experience Team

Provider responded

Excellent continuity of care

November 13, 2024
Excellent communication between the different departments within the hospital and with the GP. Excellent continuity of care.
Anonymous

Reply from Heartlands Hospital

Thankyou for taking the time to share your positive experience of your recent visit to our Hospital as it will mean a lot to the teams to hear this.
Best wishes
Patient Experience Team

Provider responded

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Heartlands Hospital

Contact

Birmingham
West Midlands
B9 5SS

Location

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